Tracking Calendar Changes.

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teejayem@gmail.com - 04 Oct 2005 11:24 GMT

Hello. I hope somebody can help me.

Users at my firm are using Outlook 2002. An extremely small minority
of users are complaining that calendar entries are being deleted and
that they are missing meetings. I am fairly sure that the users must
be doing this themselves or their secretaries by mistake. Do you know
of any software or any way to track who has deleted a calendar entry?
Any software that can be run on startup that logs this information??

Hope someone can help me.

Regards,

Tom Miller.

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Diane Poremsky [MVP] - 04 Oct 2005 12:44 GMT

Are they using PDAs or Blackberries? Do they also use Outlook 2003? Syncing,
either to another profile in outlook or a device, can cause this.

The only way you can track it is by seeing whose Deleted folder holds the
items.

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Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

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> Hello. I hope somebody can help me.
>
[quoted text clipped - 10 lines]
>
> Tom Miller.

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teejayem@gmail.com - 04 Oct 2005 14:19 GMT

We do use smart phones which we sync to. Could this be the problem?

> Are they using PDAs or Blackberries? Do they also use Outlook 2003? Syncing,
> either to another profile in outlook or a device, can cause this.
[quoted text clipped - 27 lines]
> >
> > Tom Miller.

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Diane Poremsky [MVP] - 04 Oct 2005 17:47 GMT

yes, any devices that syncs with outlook's data can cause it.

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> We do use smart phones which we sync to. Could this be the problem?
>
[quoted text clipped - 30 lines]
>> >
>> > Tom Miller.

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ACsokai - 05 Oct 2005 00:40 GMT

so how would using Blackberries cause this for example? The users in our
case claim they do not delete those "missing" items on their Blackberries or
in Outlook.

> yes, any devices that syncs with outlook's data can cause it.
>
[quoted text clipped - 33 lines]
>>> >
>>> > Tom Miller.

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Diane Poremsky [MVP] - 09 Oct 2005 04:04 GMT

They are most likely telling the truth. :) If they use delegates or just
have sync issues, they can be lost because of conflicts.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

> so how would using Blackberries cause this for example? The users in our
> case claim they do not delete those "missing" items on their Blackberries
[quoted text clipped - 38 lines]
>>>> >
>>>> > Tom Miller.

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Milly Staples [MVP - Outlook] - 09 Oct 2005 05:16 GMT

It could also be this issue:

Not sure that this will help but here is a reply from a previous thread
indicting the version of cdo may be the culprit - reprinted in whole from
groups.google.com:

Thank you for your reply. It was helpful and correct. In my situation
we're running Exchange 2000 and Outlook 2003. We were also running
BlackBerry Enterprise Server (BES) prior to the implementation of
version 4.0. Once we upgraded to BES v4.0 we started getting the
duplicate calendar entries. I was certain this was relative to the v4.0
upgrade. Although I read your solution as well as a few others online,
I wanted to verify this with BB Support before making any changes. They
verified the solution as being correct. For the sake of others that may
run across this post, my in house ticket was closed with the following:

"According to BB Support, BES 4.0 stores a copy of cdo.dll which can be
found on your MS Exchange Server in Program File>ExchSrvr>BIN in the
same file directory of your BES, i.e. Program File>ExchSrvr>BIN. The
previous version stored this file in the BES system32 folder. With
assistance from BB I verified that the cdo.dll file did not exist in
the Program File>ExchSrvr>BIN directory on the BB server. This was the
cause of duplicate entries in Office Calendar. I acquired the cdo.dll
from Exchange and copied this to Program File>ExchSrvr>BIN on the BES.
I registered the .dll, and then restarted the BB service in Services. I
was told this may create a 5-10 minute delay in messages received, but
messages would not be lost. This issue has since been tested and
verified as issue resolved."

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Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Diane Poremsky [MVP] asked:

| They are most likely telling the truth. :) If they use delegates or
| just have sync issues, they can be lost because of conflicts.
[quoted text clipped - 54 lines]
||||||
|||||| Tom Miller.

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