Is this a trial version? Has it expired? If not, then what version of
Outlook are you using? Have you tried Detect and Repair? Have you tried a
new mail profile? What happens when you try to creat a new mail? Any error
message? Exact text?

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Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Phyllis asked:
| I went on to my e-mail today and it will not allow me to create any
| new e-mail messages or forward ones that I've received. I checked
| for viruses and there are none. I'm assuming I must have did
| something unknowingly but I can't figure out the problem.