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MS Office Forum / Outlook / Calendaring / November 2005Meeting Request Response Addressed Incorrectly
We are using Outlook 2003 without Exchange server. (We are using WorkGroup Share to share calendars, contact lists and free/busy information but this problem was duplicated between two machines without WorkGroup Share installed. ) The scenario is as follows: When a user sends meeting requests, they arrive with the Accept, Decline etc buttons intact. When a recipient of the request responds using the button, the response does not get back to the sender because it is addressed with an incomplete email address. Let's say UserA sends a meeting request to several users. His email address is usera@company.com. One of the recipients is UserB who has userb@company. com as his email address. When UserB accepts, the response email bounces. Even though the request email shows it came from usera@company.com, the bounce message says it is an incomplete address and contains only usera and not the full email address. Text of an actual bounce message follows: The original message was received Fri, 04 Nov 2005 09:49:37 -0800 from dmessmer ----- The following address(es) had permanent fatal errors ----- <jdavis>; originally to jdavis (unrecoverable error) The mail system encountered a delivery failure, code -3. This failure could be due to circumstances out of its control, please check the transcript for details ----- Transcript of session follows ----- The calendar item requested does not exist. In this case usera is jdavis The bounce message also contains a Details.txt file whose contents are: Reporting-MTA: dns; Tehama.k12.ca.us Arrival-Date: Fri, 04 Nov 2005 09:49:37 -0800 Original-Recipient: jdavis Final-Recipient: jdavis Action: failed Status: 5.0.0 Any help would be greatly appreciated. you don't have the users full email address entered somewhere - if you needed to add it to workgroup share, look there first.  SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > We are using Outlook 2003 without Exchange server. (We are using > WorkGroup [quoted text clipped - 50 lines] > > Any help would be greatly appreciated. >you don't have the users full email address entered somewhere - if you >needed to add it to workgroup share, look there first. The user's full email address is in the Contacts folder and in the Workgroup Share client setup. That is how we get the free/busy information. But this scenario was also duplicated between two users computers without Workgroup Share installed which tells us it is an Outlook issue. I also tried explicitly adding the full reply address to the properties for the users email account and this did not help either. It acts like it is looking for an IMAP mailbox, which as I understand is username only instead of an SMTP/POP3 mailbox which is username@domainname. Can this be done without an Exchange server? Thanks. Dave full reply address is always user@domain.com, even in imap. only the account information used during log on may not require the domain, depending on the mail server. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM >>you don't have the users full email address entered somewhere - if you >>needed to add it to workgroup share, look there first. [quoted text clipped - 16 lines] > > Dave The logon information is the only place that the username is listed without the rest of the complete email address. Any ideas why the response would be addressed to the username only? Dave >full reply address is always user@domain.com, even in imap. only the account >information used during log on may not require the domain, depending on the [quoted text clipped - 5 lines] >> >> Dave you'll need to check with the workgroup share people. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > The logon information is the only place that the username is listed > without [quoted text clipped - 15 lines] >>> >>> Dave We duplicated this exact same behavior on two computers that do not have Workgroup Share installed. This is not a Workgroup Share client issue. It is an Outlook 2003 issue. Has anyone else had this problem? >you'll need to check with the workgroup share people. > [quoted text clipped - 3 lines] >>>> >>>> Dave Did you test it with another mail server? Are all recipients in the same domain? Outlook uses the address in the account setup when it send email - if that is the full and correct SMTP address then the SMTP server could be stripping the domain off (not uncommon when all are on the same domain) SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > We duplicated this exact same behavior on two computers that do not have > Workgroup Share installed. This is not a Workgroup Share client issue. [quoted text clipped - 10 lines] >>>>> >>>>> Dave Yes, we did test it with another mail server. When we issue a request from a user on our mail server to someone on an outside mail server, we get the same result. When a user on an outside mail server issues a request to a user on our mail server, the response is returned correctly. Normally all of the recipients will be in the same domain. This seems to suggest that the request is not formulated correctly. Maybe this is why the bounce message contains the "The calendar item requested does not exist" message from the server. As near as I can tell, our mail server is running NettMail SMTP Agent $Revision: 1.5 $ on Novell NetWare. I do not control our mail server and have limited influence over changes to its configuration. I am about ready to advise my boss to just send emails - not meeting requests -- and call it good unless someone has any other suggestions. Thanks for your time. Dave >Did you test it with another mail server? Are all recipients in the same >domain? Outlook uses the address in the account setup when it send email - [quoted text clipped - 6 lines] >>>>>> >>>>>> Dave |
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