Outlook 2000 throws unhandled exception

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Engineer Rick - 13 Nov 2005 23:17 GMT

I'm using Outlook 2000 SP3. When I try to save a new appointment and when I
close the application I receive an error message saying Microsoft Outlook has
encountered a problem and needs to close. We are sorry for the
inconvenience. When I select "Debug" it informs me of and unhandled
exception. I've sent many error reports in but no fixes have been
forthcoming. Anyone know what to do about this problem?

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Roady [MVP] - 14 Nov 2005 02:30 GMT

What is logged to the Event Viewer? Do you get the same behavior when you
start Outlook in safe mode?

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Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

I'm using Outlook 2000 SP3. When I try to save a new appointment and when I
close the application I receive an error message saying Microsoft Outlook
has
encountered a problem and needs to close. We are sorry for the
inconvenience. When I select "Debug" it informs me of and unhandled
exception. I've sent many error reports in but no fixes have been
forthcoming. Anyone know what to do about this problem?

Reply to this Message

Engineer Rick - 17 Nov 2005 01:07 GMT

I'm not quite sure what you mean by "logged to the Event Viewer." If you
mean what shows in Event View, there are several items showing but they are
normal enough looking.

As for Safe Mode, I assume you mean when Windows is running in Safe Mode,
and yes, the behavior is the same in that mode.

> What is logged to the Event Viewer? Do you get the same behavior when you
> start Outlook in safe mode?
[quoted text clipped - 6 lines]
> exception. I've sent many error reports in but no fixes have been
> forthcoming. Anyone know what to do about this problem?

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Brian Tillman - 17 Nov 2005 14:30 GMT

> As for Safe Mode, I assume you mean when Windows is running in Safe
> Mode, and yes, the behavior is the same in that mode.

Actually, he meant running Outlook in safe mode by using the /safe command
line switch.

Start>Run. Enter "outlook.exe /safe" in the Open field. Click OK. You may
have to include the entire path to the outlook.exe file.

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Brian Tillman

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Engineer Rick - 17 Nov 2005 23:33 GMT

OK, thanks. Tried it that way and got the same behavior. Any other ideas?

> > As for Safe Mode, I assume you mean when Windows is running in Safe
> > Mode, and yes, the behavior is the same in that mode.
[quoted text clipped - 4 lines]
> Start>Run. Enter "outlook.exe /safe" in the Open field. Click OK. You may
> have to include the entire path to the outlook.exe file.

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Brian Tillman - 18 Nov 2005 14:28 GMT

> OK, thanks. Tried it that way and got the same behavior. Any other
> ideas?

Have you used Help>Detect and Repair? Have you tried a new mail profile, if
you're using Outlook in Corporate/Workgroup mode? WHat changed on your PC
between when it did work and now?

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Brian Tillman

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