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MS Office Forum / Outlook / Calendaring / February 2006

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"No Information" - Additional Question

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allie - 28 Feb 2006 20:26 GMT
I've searched these message boards as well as elsewhere on google to no
avail. Here's my situation:

We have a new exchange server (implemented through Small Business
Server 2003) with ~10 users running Outlook 2003 on XP Pro machines
(most laptops, some desktops).

When I try to schedule a new meeting (by selecting each user from the
Global Address List), there are three (of 10) people for whom I get "No
Information" cross hatches instead of free/busy information.
 -#1: a brand new employee, but I know his exchange account is set up
 -#2: a pseudo-employee who has probably never logged on before, but
who has an exchange account
 -#3: a user sitting in an office two doors down from mine, logged in
and fully functional

Because #3 is the only machine I have access to at the moment, I double
checked his free/busy settings and everything is set to the default of
displaying 2 months out (I extended it to 6 months).

That didn't change anything so I restarted Outlook on his machine using
the /cleanfreebusy switch. Still no luck - and I keep hitting "refresh
free/busy" on my meeting request.

To make it more interesting: my ability to view this information
changes - at times I can't see anyones info. In addition, I went to the
three other computers running in the office and attempted a meeting
request under the other persons profile (i.e. I didn't log in as me, I
just asked the person to borrow their machine/outlook for a moment) and
from each of those machines (one of which belongs to user #3 described
above) I can see everyone's free/busy info except for #2 above that I
can't see either.

So, is this a problem with me? Or with them? Or with???

Hopefully this is enough info to help narrow things down, without being
so much info that no one will read this!! I truly appreciate any
advice!
-Allie
Sue Mosher [MVP-Outlook] - 28 Feb 2006 20:32 GMT
Has #3 ever added any appointments to his Exchange mailbox Calendar folder? If not, there's your explanation. (It's also probably the explanation why you won't get any f/b info for #21 and #2.)

Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> I've searched these message boards as well as elsewhere on google to no
> avail. Here's my situation:
[quoted text clipped - 35 lines]
> advice!
> -Allie
allie - 28 Feb 2006 20:43 GMT
Excellent suggestion - and one that worked.

I'm curious, though, why from other people's machines did I see his
information (or lack of "no information" hatches) while on mine I saw
the hatches? And same with the #1 user described - no one else seems to
get the hatching for him either, just me.

Regardless, thank you for your quick and accurate response!!
-Allison
Sue Mosher [MVP-Outlook] - 28 Feb 2006 21:06 GMT
I wish I knew. :(

Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> Excellent suggestion - and one that worked.
>
[quoted text clipped - 5 lines]
> Regardless, thank you for your quick and accurate response!!
> -Allison

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