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MS Office Forum / Outlook / Calendaring / March 2008Outlook 2007 shared calendar messaging interface error
I am running Outlook 2007 in an exchange 2003 environment. For 2 of the shared calendars I access, most times I try to display them, I get an error that says "The messaging interface has returned an unknown error. If the problem persists, restart outlook." It doesn't fail 100% of the time, but it does usually fail. I have access to 5 other calendars that work fine. I double-checked the permissions on the 2 that work, and I have author-level permissions. The affected calendars display properly for other users in the office who are running outlook 2003. I've seen the error on the knowledge base with regards to printing a shared calendar, but not for simply displaying them, as I am trying to do. Anybody have any insights? Anybody have any thoughts? > I am running Outlook 2007 in an exchange 2003 environment. For 2 of the > shared calendars I access, most times I try to display them, I get an error [quoted text clipped - 8 lines] > calendar, but not for simply displaying them, as I am trying to do. Anybody > have any insights? I have a same proble Trumpeter has. I have Outlook 2007 in an exchange 2003, too. Generally, outlook works well, but sometimes that message just pops up and bother me. After restart, it works ok which make me crazy again. I checked the permissions as Trumpeter did, but it didn't help me. Do you guys think it is kind of bugs of new software or just Trumpeter and I have a unique problem? If you guys know about this bad situation, please let me know > Anybody have any thoughts? > [quoted text clipped - 10 lines] > > calendar, but not for simply displaying them, as I am trying to do. Anybody > > have any insights? My company is having this same issue. We recently upgraded all users from Office 2003 to 2007. This first started with just two computers but little by little more users are experiencing the problem. When someone clicks on a shared calendar they get an error saying "The Messaging interface returned an unknow error, if the problem persists restart outlook" After restarting outlook it goes away but only for a little while. We have tried to repair and also reinstall office 2007 on the machine to no avail. All permissions are OK. Not sure if this is an exchange problem or an outlook issue. Just wanted to join the chorus, am experiencing the exact same problem. Outlook 2007 vs. Exchange 2003 - shared calendars randomly give me an: "The Messaging interface returned an unknow error, if the problem persists restart outlook" Have anyone found a solution? Stefan Nielsen I am having the same problem. It is random as to whose calendar I will receive this same error when I click on it. I have people using Outlook 2003 and 2007 and this error is not prejudiced. Close/re-open of Outlook does not resolve. If I close Outlook and go into Task Manager, I see Outlook.exe running and I select End Task. Upon re-opening Outlook it then works appropriately. I have also posted another thread specific to shared calendars not always saving upon close/re-open of Outlook. Sometimes they are all there, sometimes they are not, and sometimes just some of them show. I'll bet this has something to do with this as well. > I am running Outlook 2007 in an exchange 2003 environment. For 2 of the > shared calendars I access, most times I try to display them, I get an error [quoted text clipped - 8 lines] > calendar, but not for simply displaying them, as I am trying to do. Anybody > have any insights? I have reproduced this problem (where all shared calendars exhibit this behavior) by having Outlook open and then hibernating my laptop and then opening it back up. It seems that a temporary drop in communication with Outlook Client vs. Exchange Server results in a loss of connection and thus results in this error. As mentioned before, I have to completely kill Outlook and re-open it to re-establish the connection and resolve. Along these same lines, I would think that perhaps other kinds of "disconnections" between the Outlook Client and the Exchange Server may very well result in the varied behavior where clicking on some users provides this erorr and others don't (perhaps if the affacted user of the shared calendar loses his/her connection?). It seems to me that this is a bug, whereby if the Outlook Client loses its connection with the Exchange Server, upon reconnecting it should re-establish the connection with the shared calendars (as opposed to returning an error and forcing a complete shut-down/restart of the Outlook Client). I would be curious to hear others thoughts on this as well and if they can also see that disconnections cause this error. > I am having the same problem. It is random as to whose calendar I will > receive this same error when I click on it. I have people using Outlook 2003 [quoted text clipped - 20 lines] > > calendar, but not for simply displaying them, as I am trying to do. Anybody > > have any insights? Hello, Got the same problem with Outlook 2007 on winXPsp2 PCs. After reading Sunking post, I have set the hibernate parameter to 2 hours and POUF! the problem goes away. Microsoft should read this post and release a hotfix. Yeah, the scads of information you have in your post is a roadmap for a hotfix... sigh  SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Lenglo asked: | Hello, | [quoted text clipped - 3 lines] | | Microsoft should read this post and release a hotfix. Hi Lenglo - Can you please elaborate on the location of the hibernate parameter for me? I am unfamiliar with that config, but I certainly would like to try this out myself. Thread Note: This continues to happen even without hibernating in a random fashion for me (sometimes certain shared calendars do this and others don't), but for sure every time I hibernate it does. Thanks in advance! -SunKing > Hello, > [quoted text clipped - 3 lines] > > Microsoft should read this post and release a hotfix. > Hi Lenglo - Can you please elaborate on the location of thehibernate > parameter for me? I am unfamiliar with that config, but I certainly would [quoted text clipped - 5 lines] > > Thanks in advance! -SunKing Look under screensaver properties. As you wrote, it continues to happen to on of our users too but in very rare circomstances. Thanks. I think we are talking about 2 different things, though. When I was speaking of "hibernating" I was meaning Start\Shut Down\"What do you want the computer to do?" and select "Hibernate" and "OK". From your latest response, I think you are saying that the screen saver activates; or possibly you have a way to actually hibernate your machine through that interface? I could imagine that would be possible - I just don't have that option as far as I can see. > > Hi Lenglo - Can you please elaborate on the location of thehibernate > > parameter for me? I am unfamiliar with that config, but I certainly would [quoted text clipped - 8 lines] > Look under screensaver properties. As you wrote, it continues to > happen to on of our users too but in very rare circomstances. > Hi Lenglo - Can you please elaborate on the location of the hibernate > parameter for me? Depends on your version of Windows. For Windows XP, look in Control Panel>Performance and Maintenance>Power Options. SignatureBrian Tillman Thanks, Brian. I see it now. I think this confirms my suspicions that this appeared to be happening randomly for Lenglo as his machine was set to hibernate after X amount of time. The fact is, I have mine set to NOT auto-hibernate at all. When I see the problem is when I purposely hibernate my PC to un-dock it (i.e. if I am going to a meeting so I can quickly bring it back up). Shut Down/Restart is not an option for me as that whole process typically takes 20 minutes :( > > Hi Lenglo - Can you please elaborate on the location of the hibernate > > parameter for me? > > Depends on your version of Windows. For Windows XP, look in Control > Panel>Performance and Maintenance>Power Options. I too have just upgraded from Outlook 2003 to 2007, and all of our secretaries are complaining of the same issue when accessing shared calendars.... Thanks... Rob Davis > I am running Outlook 2007 in an exchange 2003 environment. For 2 of the > shared calendars I access, most times I try to display them, I get an error [quoted text clipped - 8 lines] > calendar, but not for simply displaying them, as I am trying to do. Anybody > have any insights? Yes, I continue to see this problem too. While hibernating a PC certainly almost always "breaks" this connection, it continues to happen randomly even when I do not hibernate the PC. > I too have just upgraded from Outlook 2003 to 2007, and all of our > secretaries are complaining of the same issue when accessing shared [quoted text clipped - 16 lines] > > calendar, but not for simply displaying them, as I am trying to do. Anybody > > have any insights? Try to install this fix http://support.microsoft.com/kb/939596/en-us It fix a lot of "unknown" issues for us It's not Generally available for download. I guess they are going to roll it into a future SP. You can contact them and ask for it, but I don't know where to begin doing that and if I would have to pay for it. > Try to install this fix > http://support.microsoft.com/kb/939596/en-us > > It fix a lot of "unknown" issues for us > It's not Generally available for download. I guess they are going to roll it > into a future SP. You can contact them and ask for it, but I don't know [quoted text clipped - 6 lines] > > - Afficher le texte des messages pr?c?dents - You don't have to pay for that! Use this link: https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix OK, thanks!! > > It's not Generally available for download. I guess they are going to roll it > > into a future SP. You can contact them and ask for it, but I don't know [quoted text clipped - 11 lines] > Use this link: > https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix > OK, thanks!! > [quoted text clipped - 15 lines] > > - Afficher le texte des messages pr?c?dents - Did you get the fix? Let me know if it fix your issue thanks I just got it today. I have installed it. Unfortunately I will just have to watch it over a period of time to see if it will resolve (as this is somewhat of a random issue). I will post any updates I have here. > > OK, thanks!! > > [quoted text clipped - 19 lines] > > thanks Nope! Sorry to say, it does not resolve the issue. I had an instance today where I opened my calendar and received the same error. I consulted with my employee whose calendar now will not open and she says that she did not disconnect or do anything out of the ordinary. I will say that I know I viewed her calendar earlier in the day sucessfully. Furthermore, I will note that I had Hibernated my laptop over the weekend and docked it this AM. At some point things were moving slowly, so I rebooted it. I do not know if I viewed her calendar pre or post reboot. Nevertheless, all other calendars are in full view and are not seeing this issue. > I just got it today. I have installed it. Unfortunately I will just have to > watch it over a period of time to see if it will resolve (as this is somewhat [quoted text clipped - 23 lines] > > > > thanks Our company also have Exchange 2003 with Outlook 2007 clients (we've deployed Office 2007 to about 500 clients). A lot of people experience this error. E.g. clicking a shared calendar will display "The messaging interface has returned an unknown error." Also, "View group schedules" have an error. If you add some persons (e.g. 40-50) and try displaying their calendars, it will not update all information on all persons. Sometimes all you can see is the free/ busy information, even though you are allowed to read the content of their schedule. It seem to me that Outlook 2007 have a bug when it comes to connecting to Exchange 2003 servers, and I would have no problem showing this problem as it happens like every day. The problem is not related to Laptops and/or power save. I have this problem at several workstations with no power-savings. Also, the problem is present at both Vista and XP SP2. We have no problems on our Outlook 2003 clients. I also encountered the issue again yesterday - no laptop hibernation or anything. In the morning the calendar of the employee showed fine. Later in the afternoon I could not view it anymore and received the error. This is still broken. > Our company also have Exchange 2003 with Outlook 2007 clients (we've > deployed Office 2007 to about 500 clients). A lot of people experience [quoted text clipped - 15 lines] > problem is present at both Vista and XP SP2. We have no problems on > our Outlook 2003 clients. I've ran Sysinternals Procmon and ran a trace on the error. Here's some interesting: OUTLOOK.EXE: RegOpenKey,"HKLM\SYSTEM\CurrentControlSet\Services\Tcpip \Linkage","REPARSE","Desired Access: Read" RegQueryValue, HKLM\System\CurrentControlSet\Services\Tcpip\Linkage \Bind, "BUFFER OVERFLOW","Length: 144" "RegQueryValue","HKLM\System\CurrentControlSet\Services\Tcpip\Linkage \Bind","SUCCESS","Type: REG_MULTI_SZ, Length: 472, Data: \Device \{55AC9BC4-D6C4-4BA4-9EBD-40BAE06D4F1E}, \Device\{4B189DB0-0F51-4C58- B074-4625520333F5}, \Device\{B3C9FDED-3D84-40A6-9F85-E3050E11A4D0}, \Device\{5C7857BA-45F2-4E93-87B6-17C7452777A6}, \Device\ {BFEF283F-5816-41CA-81D2-9F6D047847B5}" Then it just overflows again when connecting to Tcpip\Linkage\Bind. If any Microsoft programmer is interested in the full process capture, just get in touch in me at hlohn2e00@gma2il.com (remove 2 from email) > I also encountered the issue again yesterday - no laptop hibernation or > anything. In the morning the calendar of the employee showed fine. Later in [quoted text clipped - 20 lines] > > problem is present at both Vista and XP SP2. We have no problems on > > ourOutlook2003 clients. The problem is also present in Outlook 2007 SP1. After running Outlook over 24hours and tried to open a shared calendar, I get the following error: "Cannot display the folder. The information store could not be opened." I called into microsoft and opened a ticket about this problem for my company here is the response. Problem - Getting error message while opening shared Calendar. Environment – Outlook: 2007, Operating system: XP SP2, 100 computers in organization, 100 computers affected. Resolution – We Could not provide the resolution as this is a known bug in Outlook 2007. Hence we are refunding you the amount charged for this ticket. Thank you for choosing Microsoft. > I am running Outlook 2007 in an exchange 2003 environment. For 2 of the > shared calendars I access, most times I try to display them, I get an error [quoted text clipped - 8 lines] > calendar, but not for simply displaying them, as I am trying to do. Anybody > have any insights? On Jan 16, 7:46 am, Tony Holland <TonyHoll...@discussions.microsoft.com> wrote: > I called into microsoft and opened a ticket about this problem for my company > here is the response. [quoted text clipped - 19 lines] > > - Show quoted text - So am I to understand that the problem goes away if using Exchange 2007 server (we are currently using 2003 and have the same problem with some users that view multiple calendars). We are going to update to Exchange 2007 in the very near future and hope that will clear the problem. Thanks all for the good information, Bill M Nope we are running Exchange 2007 and stilll have this problem. I thought the same as you and upgraded to 2007 hoping this problem would go away it has not. Microsoft supposedly is going to be releasing a hotfix in Feb. to fix this. Tony > On Jan 16, 7:46 am, Tony Holland > <TonyHoll...@discussions.microsoft.com> wrote: [quoted text clipped - 30 lines] > Thanks all for the good information, > Bill M Any update on this as I am also having issues excact to this.. outlook 2007 with exchange 2003 Indeed, this thread has been helpful, though an actual fix from MS would certainly be nice. If anyone knows of the status of this problem, please share. Steve > Any update on this as I am also having issues excact to this..outlook2007with exchange 2003 On Mar 5, 3:39 pm, t3chv...@gmail.com wrote: > Indeed, this thread has been helpful, though an actual fix from MS > would certainly be nice. If anyone knows of the status of this [quoted text clipped - 3 lines] > > > Any update on this as I am also having issues excact to this..outlook2007with exchange 2003 There's a non-public hotfix available! I found this link while searching for the solution: http://www.itexperience.net/2008/03/02/the-messaging-interface-has-returned-an-u nknown-error-if-the-problem-persists-restart-outlook-in-outlook-2007/ It also fixes some other problems, like the Windows Desktop notification window popping up, even if you chose not to display it again. Regards, Cis There is now a hotfix available for this problem. Please check http://www.itexperience.net/2008/03/02/the-messaging-interfa ce-has-returned-an-unknown-error-if-the-problem-persists-res tart-outlook-in-outlook-2007/ for more information and the link to the hotfix! url:http://ureader.com/msg/107210039.aspx
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