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MS Office Forum / Outlook / Calendaring / July 2007Meeting Responses Not Tracking
Have a situation where Meeting Responses are not tracking. I have consulted these communities as well as other forums on the Internet and have been unable to find a resolution to this issue. Particulars: Exchange 2000 / Outlook 02-07 The meeting responses are being sent and being received. When they are received, they are not being processed by a rule that is moving them into a different folder. Yet they are not tracking. I can open each receipt and close it, I can mark it as read, makes no difference, they still are not showing on the tracking tab. I have verified that all of the options in Outlook are correct based on other posts in these forums. I have even checked the Exchange forums and have been unable to find a resolution. Any other ideas or solutions that someone may have run across? When you say "I can open each receipt and close it...", are the organizer of these meetings or are you opening someone elses responses? If these are someone elses responses, are you accessing them through your own profile or are you creating a profile to process them? Nikki Peterson > Have a situation where Meeting Responses are not tracking. I have > consulted [quoted text clipped - 14 lines] > resolution. Any other ideas or solutions that someone may have run > across? Thank you for the response and sorry that part wasn't clear. I should have said that the organizer can open and close the message (meaning they are processing it as read). We really don't use delegate scenario's with meetings. Each person organizes their own so there are no additional profiles to worry about. > When you say "I can open each receipt and close it...", are the organizer of > these meetings or are you opening someone elses responses? [quoted text clipped - 21 lines] > > resolution. Any other ideas or solutions that someone may have run > > across? So if you are opening the responses from the INBOX and they are not being talleyed, then... Have you checked the "Delivery Location" of the email account? Could the Calendar, that the meeting is being made in, be in a PST or a secondary calendar on the clients system? If the calendar is not the "System" calendar, then responses will not be talleyed. They also will not be talleyed if the delivery point is set for a PST. To check the "Delivery Location" in OL2003: Open the TOOLS menu Select E-MAIL ACCOUNTS Select VIEW OR CHANGE EXISTING E-MAIL ACCOUNTS then click NEXT Near the bottom of this window will be a small text box with the title: "Deliver new e-mail to the following location" Another thing to check is if the client is set up in CACHE MODE, is the synchronization working correctly? You may look to see if the client has a corrupt OST file. Nikki Peterson > Thank you for the response and sorry that part wasn't clear. I should > have [quoted text clipped - 33 lines] >> > resolution. Any other ideas or solutions that someone may have run >> > across? Another thought, a little out there but... Could your client have a DELEGATE she has set up incorrectly? I have many clients that try to give others VIEW to their calendar by using the DELEGATION tab. This is incorrect but they do it. They should give permissions to their calendar by right-clicking on the calendar folder and setting it in the properties. Nikki Peterson > So if you are opening the responses from the INBOX and they are > not being talleyed, then... [quoted text clipped - 60 lines] >>> > resolution. Any other ideas or solutions that someone may have run >>> > across? Nikki: Thank you for your continued assistance. There are no delegates and the delivery of the messages is not going to a personal folder. The calendar is also the Mailbox calendar, not a PST calendar. This is a perplexing issue I know. > Another thought, a little out there but... > Could your client have a DELEGATE she has set up incorrectly? [quoted text clipped - 70 lines] > >>> > resolution. Any other ideas or solutions that someone may have run > >>> > across? Is this happening with ALL clients or just particular ones, or just one? Nikki Peterson > Nikki: > [quoted text clipped - 86 lines] >> >>> > resolution. Any other ideas or solutions that someone may have run >> >>> > across? It is happening with all clients > Is this happening with ALL clients or just particular ones, or just one? > [quoted text clipped - 90 lines] > >> >>> > resolution. Any other ideas or solutions that someone may have run > >> >>> > across? When you say they are not tracking, do you mean: - The Free/Busy on the server is not showing or - The Accept/Decline is not showing on the meeting itself or - Both... Have you changed your system lately? Is your Exchange up to date in patches? Nikki Peterson > It is happening with all clients > [quoted text clipped - 106 lines] >> >> >>> > run >> >> >>> > across? The Free/Busy is showing fine. The Accept/Decline is what is not showing. I can open the meeting and manually change the receipient responses, but it is not calculating them automatically. Exchange is up to date with all patches and we haven't made any changes. > When you say they are not tracking, do you mean: > [quoted text clipped - 117 lines] > >> >> >>> > run > >> >> >>> > across? As long as the meeting responses are being read/opened while they are in the INBOX (not moved to somewhere else), and the system files are in the mailbox on the server (not a pst), then I see no reason for the responses not to be talleyed. There are only two suggestions that I have for you: 1) Copy all of the mailbox items into a PST and delete the mailbox, then recreate the mailbox and import all the items back into the new mailbox. You may even need to delete the Active Directory account. or 2) Call Microsoft and open an incident with them. They are better equipted to handle problem of this magnitude. Nikki Peterson > The Free/Busy is showing fine. The Accept/Decline is what is not showing. > I [quoted text clipped - 139 lines] >> >> >> >>> > run >> >> >> >>> > across? If you have not tried this yet, you may want to first try rebuilding the clients Microsoft Office Outlook. Be sure to delete all files that are not refreshed with a rebuild. Outlook rebuild: Files a Rebuild will not fix: An update to Outlook may fix it. And/Or a rebuild of your Outlook profile. However, you would need to find ALL files that effect the view on your system and replace them. A simple reinstall will not clean these files up. Close Outlook first, then: a.. Search your hard drive for *.ost and delete all found (Be sure to search in hidden files) b.. Search your hard drive for Outcmd.dat and delete it. (This file holds your customized toolbar settings) c.. Search your hard drive for Views.dat and delete it. (This file holds your customized system folder views settings) d.. Search your hard drive for extend.dat and delete it. (this file holds your Installed add-ins information) e.. 2003: Outlook.xml (This file includes Shortcuts, Calendar, and Contact links.) a.. The navigation pane settings are profile-specific and are stored in an .xml file with the profile name, in the Application Data\Outlook folder. To clear all navigation pane customizations, start Outlook once with the /resetnavpane switch. Try opening Outlook again using the switch : a.. /CleanViews Restores default views. All custom views you created are lost. b.. /ResetOutlookBar Rebuilds the Outlook Bar. Some of the folders might be hidden folders. To view them, do one of the following: Windows XP 1.. Click Start, and then click My Computer. 2.. On the Tools menu, click Folder Options, click the View tab, and then click the Show hidden files and folder option. Windows 2000 1.. Double-click My Computer on your desktop. 2.. On the Tools menu, click Folder Options, click the View tab, and then click the Show hidden files and folder option. Great info place for Outlook files: What are they and what do they do: http://www.slipstick.com/config/backup.htm Great info place for Outlook files: What are they and what do they do: http://www.slipstick.com/config/backup.htm OL2000: Additional Command-Line Switches http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b197180 Outlook Command-Line Switches: http://office.microsoft.com/assistance/hfws.aspx?AssetID=HP010031101033&CTT=1&Or igin=EC010229981033&QueryID=_pK48V5fl Nikki Peterson > As long as the meeting responses are being read/opened while they > are in the INBOX (not moved to somewhere else), and the system [quoted text clipped - 167 lines] >>> >> >> >>> > run >>> >> >> >>> > across? Eric - I am having the same exact problem with my calendar. If you have found a solution, I would very much appreciate knowing how you resolved the issue. > The Free/Busy is showing fine. The Accept/Decline is what is not showing. I > can open the meeting and manually change the receipient responses, but it is [quoted text clipped - 122 lines] > > >> >> >>> > run > > >> >> >>> > across?
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