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MS Office Forum / Outlook / Calendaring / July 2007Unable to display folder
I have a user that is getting the subject error message when trying to view his Calendar and his Personal Folders. We are using Exchange 2003 - NOT in cached exchange mode. The issue didn't arise until after he came back from a trip. On this trip, he accessed his e-mail via Outlook Web Access. The web address showing for his Calendar is "outlook:xxxxxxx" - which is a long string of letters and numbers. If I change it to "outlook:calendar", he is fine. I have tried selecting "Restore Defaults" in Outlook Today -> Home Page, but that does not resolve the issue. Can you please explain what the user is clicking when they get the error message? If they select the Calendar from the folder view does it work OK? Does the Calendar folder have the correct name (i.e. Calendar) from the folger view? Thanks  SignatureTechieBird http://bwain-dump.blogspot.com > I have a user that is getting the subject error message when trying to view > his Calendar and his Personal Folders. We are using Exchange 2003 - NOT in [quoted text clipped - 4 lines] > fine. I have tried selecting "Restore Defaults" in Outlook Today -> Home > Page, but that does not resolve the issue. The user clicks on his Calendar, and it says that it's unable to display the folder. The path on the web toolbar shows "outlook:xxxxxxx" (x's = long string of letters and numbers) instead of "outlook:Calendar". I logged in as myself on his machine, and the same thing happened with setting up my account. My E-mail Administrator informed me that an update was pushed out to his machine while he was gone, so I'm going to try removing that update to see if that was the cause of the problem. > Can you please explain what the user is clicking when they get the error > message? If they select the Calendar from the folder view does it work OK? [quoted text clipped - 11 lines] > > fine. I have tried selecting "Restore Defaults" in Outlook Today -> Home > > Page, but that does not resolve the issue. Sounds like a good move. If you need to post back, please include your Outlook version. SignatureTechieBird http://bwain-dump.blogspot.com > The user clicks on his Calendar, and it says that it's unable to display the > folder. The path on the web toolbar shows "outlook:xxxxxxx" (x's = long [quoted text clipped - 19 lines] > > > fine. I have tried selecting "Restore Defaults" in Outlook Today -> Home > > > Page, but that does not resolve the issue. It still isn't working. I also tried reinstalling Outlook. We are using Office 2003 with Exchange Server 2003. > Sounds like a good move. If you need to post back, please include your > Outlook version. [quoted text clipped - 22 lines] > > > > fine. I have tried selecting "Restore Defaults" in Outlook Today -> Home > > > > Page, but that does not resolve the issue. The fact it happens logged in as you on the same machine suggests it isn't anything in the user's profile. All the possible fixes I can think of are profile-specific so, frankly, I'm stumped. Perhaps someone else has some ideas that could help... SignatureTechieBird http://bwain-dump.blogspot.com > It still isn't working. I also tried reinstalling Outlook. We are using > Office 2003 with Exchange Server 2003. [quoted text clipped - 25 lines] > > > > > fine. I have tried selecting "Restore Defaults" in Outlook Today -> Home > > > > > Page, but that does not resolve the issue. I tried reimaging the user's machine, but the issue was still there. I got so frustrated that I logged onto my own machine as him, and his mailbox was fine. So, then, after I logged back onto his newly-reimaged machine, it was fine. So, I'm really stumped as to why this all happened. > The fact it happens logged in as you on the same machine suggests it isn't > anything in the user's profile. All the possible fixes I can think of are [quoted text clipped - 31 lines] > > > > > > fine. I have tried selecting "Restore Defaults" in Outlook Today -> Home > > > > > > Page, but that does not resolve the issue. |
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