MS Office Forum / Outlook / Calendaring / December 2007
Meeting requests do not work properly
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Neko- - 23 Nov 2007 15:09 GMT For some insane reason one of my clients is exhibiting a problem I can't really trace. It concerns meeting requests being sent to this user. The user is using an IMAP folder, in conjunction with Outlook 2002/XP
The user receives the requests normally but does not see the 'accept' and 'decline' buttons on top. Once the message is moved to a different folder, and opened the buttons are there.
Now this hints at a problem with the display in the inbox. So if I move the message back to the inbox, the problem should re-appear. Not so.... messages moved back to the inbox behave normally. So it seems to be an issue with newly received messages.
Sofar I replaced the c:\program Files\Microsoft Office\Office10\forms folder, to no avail. I cleared the forms cache on the Inbox folder, which also yielded no results. Analysis and Repair was performed, but this also did not result in a working solution.
Since we have a workaround I guess the issue isn't that urgent at the moment, although it is quite annoying.
I have been unable to track the exact differences in the handling of regular e-mails and meeting-requests within Outlook, so I can't really further pinpoint the issue unfortunatly. I could locate this thread: http://www.windowsbbs.com/showthread.php?t=47296
It shows much the same problem, but leaves out the resolvement (if any). Anyone have any thoughts on this?
Diane Poremsky - 25 Nov 2007 20:46 GMT is the folder the message is moved to in the imap folder set or in a local pst? if the user just opens the message and closes it, do the buttons appear?
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> For some insane reason one of my clients is exhibiting a problem I > can't really trace. It concerns meeting requests being sent to this [quoted text clipped - 25 lines] > It shows much the same problem, but leaves out the resolvement (if > any). Anyone have any thoughts on this? Neko- - 26 Nov 2007 07:56 GMT We do not use an Exchange server (I omitted that information in my previous post, for which I apologize), but rather MDaemon. The user (while having both an IMAP and PST folder to her disposal), moves the message to another IMAP folder.
Opening the initial message in the Inbox in the IMAP system displays a normal message, with no 'Accept', 'Decline' or 'Tentative' buttons. As the message is moved to another IMAP folder, and then opened, the 'Accept', 'Decline' or 'Tentative' buttons appear and work as normal.
What baffles me the most is that moving the message back to the IMAP Inbox (i.e. the place it did not work from), the 'Accept', 'Decline' or 'Tentative' buttons appear and work as normal too... Just as if moving the message back and forth did something to it.
Hope this further clarifies the issue at hand.
> is the folder the message is moved to in the imap folder set or in a local > pst? if the user just opens the message and closes it, do the buttons [quoted text clipped - 13 lines] > Subscribe to Exchange Messaging Outlook newsletter: > EMO-NEWSLETTER-SUBSCRIBE-REQU...@PEACH.EASE.LSOFT.COM Diane Poremsky - 26 Nov 2007 17:17 GMT Moving the message does something - it adds the mapi properties needed for the buttons. That's why I wondered if just opening and closing might work. Outlook should take care of it when the message is committed to the store but there is a delay for some reason.
The message is fully downloaded when she moves it, correct?
 Signature Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/
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> We do not use an Exchange server (I omitted that information in my > previous post, for which I apologize), but rather MDaemon. The user [quoted text clipped - 31 lines] >> Subscribe to Exchange Messaging Outlook newsletter: >> EMO-NEWSLETTER-SUBSCRIBE-REQU...@PEACH.EASE.LSOFT.COM Neko- - 27 Nov 2007 09:05 GMT The message is basically just an invite (for testing purposes) which has no further text. Opening the message displays an empty body, with no buttons on top. Just moving the message to a different folder, and opening it in there, yields an empty body (as expected) but the buttons to be available. Moving it back to the Inbox yields the same result: Available buttons.
The message being displayed in the IMAP and opening it should confer with a full download being performed. Moreso that if other normal messages (with attachments and such) are delivered, they show up without any problems whatsoever. I therefore trust the message is fully downloaded prior to Outlook actually opening it.
Diane Poremsky - 27 Nov 2007 21:19 GMT Ok, so it sounds like outlook needs it moved to recognize the mapi properties. I can't repro it - the meeting requests show the buttons as soon as the meeting request fully downloads from my imap server.
 Signature Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/
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> The message is basically just an invite (for testing purposes) which > has no further text. Opening the message displays an empty body, with [quoted text clipped - 8 lines] > without any problems whatsoever. I therefore trust the message is > fully downloaded prior to Outlook actually opening it. Neko- - 28 Nov 2007 08:17 GMT Weird thing is, the issue wasn't around prior, and 'suddenly' it was there. Now I know we did not change anything on the serverside of things, and the fact that it works for another IMAP enabled user supports this theory. (I should note... the only other IMAP user (while using Outlook) is running an Apple Mac, and thus the software on the clientside is somewhat different)
The issue itself therefore seems to lie with Outlook itself for some reason. The workstation has been patched with Microsofts 'latest and greatest' on XP SP2 aswell as Office 2002, so it can't really be a software issue. If it was, I'd expected it to pop up almost directly after installing these patches. Since Microsoft releases patches on the 2nd tuesday of the month (the last actual updates released were provided around the 14th), and the problem was reported per the 22nd, I doubt the issue is within these patches. Looking at the last reported list of updates issued by Microsoft I note the following updates being distributed:
KB936357: Update for Windows XP KB923810: Securityupdate for Windows XP KB943460: Securityupdate for Windows XP KB939653: Incremental securityupdate for Internet Explorer 6 Service Pack 1 KB941202: Securityupdate for Outlook Express 6 Service Pack 1 KB943552: Update Junkfilter Outlook 2003 KB943559: Update JunkfilterOutlook 2007 Essential update for Office 2003 (943452)
No actual Office 2002 fixes were released, and we're having issues with Outlook, and not Outlook Express. If Outlook Express is the culprit, it can only be KB939653 that causes the issue. Prior to that the last fixes released were dated the 24th of october with this list:
KB939653: Incremental securityupdate for Internet Explorer 7 voor Windows XP Microsoft .NET Framework 1.1 Service Pack 1 KB928416: Microsoft .NET Framework 3.0: x86 KB917013: Windows Desktop Search 3.01 for Windows XP KB928416: Languagepack for Microsoft .NET Framework 3.0: x64 Windows Server 2003 Service Pack 2 (32-bit x86)
All in all, again nothing that would warrent strange behaviour from Outlook 2002. I have verified that appointments were planned after the 15th of november and prior to the 22nd of november and everything worked normally. Looking at the timeframe of the release of the updates (14th released, 15/16th working, 22nd not working), it is feasable the updates for november may have had a hand in things, although it seems like a long shot.
The user is in daily, and updates are automatically installed by WSUS on a daily basis. Updates are approved or discarded as soon as a notice e-mail arrives, which means they were processed on the morning of the 14th of November. This in essence would mean that updates installed that afternoon, or at shutdown, or at the very least the 15th. This would hint at the fact that it did work with the updates installed.
Since when moving the mail around it does work all of a sudden, I doubt there is actual form/data corruption active on the machine. But for some reason it seems like the first time an incoming message is processed it doesn't detect that it is a meeting request, and thus doesn't display the buttons. Since I'm unaware what Outlook does specifically to determine the nature of an incoming message, I'm a bit at a loss as to where to specifically look for a solution on this.
Thnaks sofar for your assistance tho. It's greatly appreciated.
Diane Poremsky - 29 Nov 2007 03:20 GMT I don't think its corruption, at least not in outlook or with the forms cache, although it won't hurt to delete the frmcache file.. I think the meeting request isn't formated correctly and moving it fixes the problem. Does this happen with all meeting requests or just those from certain users?
 Signature Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/
Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net
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> Weird thing is, the issue wasn't around prior, and 'suddenly' it was > there. Now I know we did not change anything on the serverside of [quoted text clipped - 62 lines] > > Thnaks sofar for your assistance tho. It's greatly appreciated. Neko- - 29 Nov 2007 08:05 GMT It happens with meeting requests from multiple persons, but only happens with one receiving person.
The cache (Right mouse on Inbox, select 'Properties', then 'Forms', select 'Manage', then hit 'Clear Cache') has been cleared, but this did not resolve the matter :(
Neko- - 29 Nov 2007 08:26 GMT I should elaborate. The below-quoted statement could be misinterpreted :)
> It happens with meeting requests from multiple persons, but only happens with one receiving person. I meant that to mean there is only one person having this problem. It could be perceived as meeting requests to multiple persons would come through which is not the case.
It was tested with a meetingrequest to multiple people, and everyone received it fine (although other then the problem user people are using POP accounts), except for this specific user who again noted the absence of the buttons.
Neko- - 05 Dec 2007 10:28 GMT Nobody else have any thought as to what might be causing this behavious?
Neko-
Neko- - 10 Dec 2007 07:54 GMT No further input., Since we're planning on migrating to Exchange, which is due in the first quarter of 2008, I'm going to trust this issue will be solved by that method. Unfortunatly this will mean the user will have issues with meeting-requests up to that time unfortunatly.
Thanks for all contributions to this thread. Highly appriciated, and if anyone has any idea's beforehand, feel free to toss 'm up.
Neko-
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