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MS Office Forum / Outlook / Calendaring / December 2007User does not exist - calendar issue
We are running an exchange 2000 server with Outlook 2002 clients. I have only one user who is having an issue: He will create an appoinment to several users. The appoinments go out fine. But if he recalls, changes or updates the appointment, an error message gets generated as an email stating that several users do not exist. The list fluctuates a little, but there are 2 in the list that are always on the list. I have racked my brain and cannot find a resolution to this issue. I have performed a re-install of Office, a repair install of office, deleted cache, deleted contact list and checked it, defragged, checked for malwayre, used every search parameter I can think of and I am unable to find anything even close to tis issue. Can someone please assist us with this, this user is really on my back about it, this feature is probably the only one he really knows how to use the best! LOL Any help would be appreciated. The first thing I would check is: Is your creating client using his own contacts to select the recipients? If so, he may be using old information. Have him delete them from his contacts and use the GAL. If this is not the case, perhaps he is using his Outlook "NickNames" feature to select the clients. Have the client delete the names from his nickname cache and try fresh from the GAL. There is some information on the "NickNames" or "Name Resolution" feature at the following URL: http://www.slipstick.com/contacts/index.htm#resolve Nikki Peterson > We are running an exchange 2000 server with Outlook 2002 clients. I have > only one user who is having an issue: [quoted text clipped - 20 lines] > > Any help would be appreciated. Thanks so much for the response. My user is using the GAL and I have personally deleted the nickname cache store 2ce. I will read the article you point to. Whatever it is, I do not believe that your suggestion will prove fruitful for I have already performed this operation. But your suggestion is much appreciated and I welcome any further ideas on this issue. > The first thing I would check is: > [quoted text clipped - 37 lines] > > > > Any help would be appreciated. Are the problem addresses users who no longer exist? If so, is it possible that those users were delegates to people who are on the invitee list? I'm thinking of a situation like this: - Alice has two assistants, Bob and Carly, who are delegates on her mailbox and receive her calendar invites - Carly leaves the company and her mailbox is deleted *but* Alice forgets to remove Carly from her delegates list - Dave sends Alice a meeting request. Because she is set up for the request to go to her delegates, the server tries to send it to Bob and Carly. - Because Carly doesn't exist on the server, Dave gets a message back from the server saying her address couldn't be resolved - which confuses him because he never sent her anything! - If Alice looks in her list of delegates (Tools > Options > Delegates) she'll see Bob plus one other account that used to be Carly, but which no longer has a name showing. If she removes the strange looking account then the problem should go away. Of course the problem for Dave is that if he sent the meeting request to 10 people then he doesn't know which of the 10 has a delegate problem - which makes it interesting to troubleshoot... I'm not sure if what you're seeing is the same or not, but I hope this is of some use!  SignatureTechieBird http://bwain-dump.blogspot.com > Thanks so much for the response. My user is using the GAL and I have > personally deleted the nickname cache store 2ce. I will read the article you [quoted text clipped - 43 lines] > > > > > > Any help would be appreciated. Nope, all users exist and have good addresses and none are set up as delegates, nor have they been set up to have a forward performed. That was a great suggestion, though. Thanks. > Are the problem addresses users who no longer exist? If so, is it possible > that those users were delegates to people who are on the invitee list? [quoted text clipped - 69 lines] > > > > > > > > Any help would be appreciated. Did you ever have to rebuild any active directory accounts for any of your people? If so, when? I ask because, when you rebuild an account, the id's change. Even though everything seems the same, Outlook will recognize that they are different and "distinct". If your client is using OLD appointments as templates, and trying to create new ones (to save typing time), then the system will see the old information and cry "foul". To check this, I would sit down with the client and ask them to make an appointment. Do not say anything, but watch them do it. You may find your answer. Nikki Peterson > Nope, all users exist and have good addresses and none are set up as > delegates, nor have they been set up to have a forward performed. [quoted text clipped - 101 lines] >> > > > >> > > > Any help would be appreciated. Sasparilla! I think that may be it. As a matter of fact, or entire Exchange server had to be rebuilt from a backup of the database, then we exported and re-created all the accounts onto a new machine when we had a devestating failure. Also, quick question, none of this could be caused from the new daylight savings time changes could they? As a final note, how do we fix the 1 our off time issue in exchange? Every time we are supposed to do our time change all appointments are off by an hour for 3 weeks until after the date passes from the old time change. (sorry to ask another question in the same area, if need be I'll start a new one. Thanks so much for this, I believe you may be right. Although....but then what's the fix? Not to use any old appointments as a template? > Did you ever have to rebuild any active directory accounts for any > of your people? If so, when? [quoted text clipped - 118 lines] > >> > > > > >> > > > Any help would be appreciated. Hmmm....one more thought....If every user had to be re-imported and a couple of SID's changed, then what about the groups that were created? Would they also be using old SID's > Sasparilla! I think that may be it. As a matter of fact, or entire Exchange > server had to be rebuilt from a backup of the database, then we exported and [quoted text clipped - 131 lines] > > >> > > > > > >> > > > Any help would be appreciated. Because the groups ID did not change, I believe you are ok. (But I'm not 100% sure). The DST problem is different and will manifest itself in the Off Hours that you are seeing. I would check all clocks (Client machine, Outlook Time Zone, Server Time) The answer is Yes, DO NOT use any old appointments as a template. :) Nikki > Hmmm....one more thought....If every user had to be re-imported and a > couple [quoted text clipped - 167 lines] >> > >> > > > >> > >> > > > Any help would be appreciated. Thanks very much. I did some further checking and found that one user has no idea if he uses the templates. (By the way, I found another user having the same issue.) The other user states that any appointment sent to a common email address comes back regardless of choosing the user singularly or by group. This user definitely does not use any old appointments as templates. --DST - All Workstations were updated by WSUS and GPO to be DST compliant and I personally installed the registry changes for our servers. Only Exchange is wigged out. Anyway, I am just at a complete loss. I don't know how to resolve this. > Because the groups ID did not change, I believe you are ok. (But I'm not > 100% sure). [quoted text clipped - 178 lines] > >> > >> > > > > >> > >> > > > Any help would be appreciated. At this point, I would start asking on the EXCHANGE discussions list. Be sure and include all information, including the Exchange version, the Outlook Client versions, and all symptoms, and what you have done so far to troubleshoot. Nikki Peterson > Thanks very much. I did some further checking and found that one user has > no [quoted text clipped - 215 lines] >> >> > >> > > > >> >> > >> > > > Any help would be appreciated. Thanks very much for all your assistance regarding this matter. I very much appreciate it. -Slaw > At this point, I would start asking on the EXCHANGE discussions list. > Be sure and include all information, including the Exchange version, [quoted text clipped - 222 lines] > >> >> > >> > > > > >> >> > >> > > > Any help would be appreciated. |
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