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MS Office Forum / Outlook / Calendaring / February 2008

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severe: appoints older than 30 days disappearing w/autoarchive OFF

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John - 26 Jan 2008 00:39 GMT
I have a client with Outlook 2003 (SP3); scanpst.exe finds no errors in his
PST (but did fix some when I first ran it).

All the appointments, except for recurring ones, disappear after about 30
(maybe 33 or so days).

Not only is autoarchive turned OFF globally, it's disabled for every folder
individually in the PST file.

Yet the appointments  continue to disappear (except for recurring ones)
trailing about 33 days.

The client also uses a Blackberry with the latest MobileSync 3, and I looked
over MobileSync's settings but didn't find anything that would delete
appointments.

I also searched my client's hard drive for every .pst file thinking maybe
appointments had been archived, but this didn't help.

I've never seen this problem before and thought initially I would fix his
problem just by turning off autoarchive and disabling archiving for every
folder, but autoarchive was already off. The problem persists.

suspects:
(1) corrupt outlook settings in the registry?
(2) a virus? (Norton then AVG found nothing)
(3) mobilesync bug?

PLEASE HELP
John - 26 Jan 2008 00:58 GMT
correction:
I meant the latest ACTIVESYNC, not MobileSync.

> I have a client with Outlook 2003 (SP3); scanpst.exe finds no errors in his
> PST (but did fix some when I first ran it).
[quoted text clipped - 25 lines]
>
> PLEASE HELP
Brian Tillman - 27 Jan 2008 17:24 GMT
> correction:
> I meant the latest ACTIVESYNC, not MobileSync.

I didn't think Blackberries were Windows Mobile devices.  My money's on the
sync tool.
Signature

Brian Tillman [MVP-Outlook]

Diane Poremsky - 26 Jan 2008 02:19 GMT
It's a very common problem with a  blackberry.

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Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

> I have a client with Outlook 2003 (SP3); scanpst.exe finds no errors in
> his
[quoted text clipped - 28 lines]
>
> PLEASE HELP
John - 26 Jan 2008 12:17 GMT
THANKS for the info. I'll forward your expert comment to my client.

> It's a very common problem with a  blackberry.
>
[quoted text clipped - 30 lines]
> >
> > PLEASE HELP
John - 26 Jan 2008 22:27 GMT
Sorry about this:

My client is using a Motorola Q phone with ActiveSync -- not a Blackberry.

(I have over 350 clients and was posting about his problem offsite and
forgot.)

Do you still think it's a sync device issue?

> It's a very common problem with a  blackberry.
>
[quoted text clipped - 30 lines]
> >
> > PLEASE HELP
Diane Poremsky - 27 Jan 2008 05:05 GMT
Yes.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

> Sorry about this:
>
[quoted text clipped - 43 lines]
>> >
>> > PLEASE HELP
Office Manager - 01 Feb 2008 21:24 GMT
Having the same problem - losing appts from OUTLOOK.  Sync device is TREO/Palm.

What are people doing to ensure calendars are correct?  We are losing
appoitments left and right - don't know what is falling off and when.

Any advice?

> I have a client with Outlook 2003 (SP3); scanpst.exe finds no errors in his
> PST (but did fix some when I first ran it).
[quoted text clipped - 25 lines]
>
> PLEASE HELP
Diane Poremsky [MVP] - 01 Feb 2008 21:43 GMT
check the device and sync software - it usually happens because you have the
device set to hold 30 days back and delete. So it deletes then syncs with
outlook and deletes...

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

> Having the same problem - losing appts from OUTLOOK.  Sync device is
> TREO/Palm.
[quoted text clipped - 36 lines]
>>
>> PLEASE HELP
 
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