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MS Office Forum / Outlook / Calendaring / February 2008"The item could not be saved because it has been changed by another person.." - Delegate
Well this has us tearing our hair out. The users are not happy one bit. It's neither : http://support.microsoft.com/kb/935411 or http://support.microsoft.com/kb/920061 Cleanfreebusy and Cleanreminders switches have been run. No rules are set up. - Delgate creates meeting on behalf - Attendee accepts - Delegate changes a detail, either time or adds an attendee - This message is displayed when trying to Send Update. - "The item could not be saved because it has been changed by another person. Do you want to save a copy in your default Calendar folder? If you click Yes, you need to copy and paste your changes from the "copy of" item in your default folder into a new update for this meeting." Occasionally, the attendee gets a message when trying to accept either the initial message, or the update : "The function cannot be performed because the message has been changed." Thansk in advance for any constructive help! Andy I would ask the delegate to show me how they make the edits. It sounds like the Delegate is opening the meeting from their own calendar and making the edits. The Delegate needs to open the appointment in the Owners calendar to make the edits, and then send the update. Only the owner can edit the original meeting and have it stick. Nikki Peterson > Well this has us tearing our hair out. The users are not happy one > bit. [quoted text clipped - 25 lines] > > Andy On Feb 8, 12:47 pm, "Nikki Peterson [MVP - Outlook]" <SkippyLetter...@hotmail.com> wrote: > I would ask the delegate to show me how they make the edits. > [quoted text clipped - 4 lines] > > Only the owner can edit the original meeting and have it stick. Not sure what you mean. Why would the appointment appear in the delegates calendar if it's only the Owner and the person they've invited who appear in scheduling? It's definitely not a user error. It is at the following point that someone should watch the Delegate and find out if they are really on the Boss's calendar or their own when they are making the edit. - Delegate changes a detail, either time or adds an attendee - "The item could not be saved because it has been changed by another person. Do you want to save a copy in your default Calendar folder? If you click Yes, you need to copy and paste your changes from the "copy of" item in your default folder into a new update for this meeting." This is showing that Outlook clearly recognized the Delegate as themselves (Not a delegate). This tells me they are on their own calendar when they are making the edit. Outlook tells them this. The only other possible problem may be that the Delegate has only the rights to CREATE (Author), but not to change (Editor). This may explain the problem. Nikki On Feb 8, 12:47 pm, "Nikki Peterson [MVP - Outlook]" <SkippyLetter...@hotmail.com> wrote: > I would ask the delegate to show me how they make the edits. > [quoted text clipped - 4 lines] > > Only the owner can edit the original meeting and have it stick. Not sure what you mean. Why would the appointment appear in the delegates calendar if it's only the Owner and the person they've invited who appear in scheduling? It's definitely not a user error. ------------Original Msg--------------- Well this has us tearing our hair out. The users are not happy one bit. It's neither : http://support.microsoft.com/kb/935411 or http://support.microsoft.com/kb/920061 Cleanfreebusy and Cleanreminders switches have been run. No rules are set up. - Delgate creates meeting on behalf - Attendee accepts - Delegate changes a detail, either time or adds an attendee - This message is displayed when trying to Send Update. - "The item could not be saved because it has been changed by another person. Do you want to save a copy in your default Calendar folder? If you click Yes, you need to copy and paste your changes from the "copy of" item in your default folder into a new update for this meeting." Occasionally, the attendee gets a message when trying to accept either the initial message, or the update : "The function cannot be performed because the message has been changed." Thansk in advance for any constructive help! Andy On Feb 10, 5:28 pm, "Nikki Peterson [MVP - Outlook]" <SkippyLetter...@hotmail.com> wrote: > It is at the following point that someone should watch the Delegate > and find out if they are really on the Boss's calendar or their own [quoted text clipped - 16 lines] > > Nikki The PA/Sec is often "Owner" - certainly in the tests I've done. They are creating an appointment in the calendar of their boss, inviting one other person. How would it then appear in their own calendar? This is an intermittent problem. This therefore rules out "user error", aside from the fact I have spent hours on theis and would not miss such a basic error. Thanks You may be having a forms issue. - "The item could not be saved because it has been changed by another person. Do you want to save a copy in your default Calendar folder? If you click Yes, you need to copy and paste your changes from the "copy of" item in your default folder into a new update for this meeting." - Does the boss (or the delegate) use a custom form? - Have you tried clearing the forms cache? (I can send the info if you need it) - You may want to delete all forms used by Outlook and refresh them for the clients. - Are all your clients using the same version of Outlook? Nikki Peterson On Feb 10, 5:28 pm, "Nikki Peterson [MVP - Outlook]" <SkippyLetter...@hotmail.com> wrote: > It is at the following point that someone should watch the Delegate > and find out if they are really on the Boss's calendar or their own [quoted text clipped - 16 lines] > > Nikki The PA/Sec is often "Owner" - certainly in the tests I've done. They are creating an appointment in the calendar of their boss, inviting one other person. How would it then appear in their own calendar? This is an intermittent problem. This therefore rules out "user error", aside from the fact I have spent hours on theis and would not miss such a basic error. Thanks |
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