Can't exchange calendar information with my Treo 770-P

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fourpaws - 20 Feb 2008 00:21 GMT

All of a sudden I am no longer able to exchange information with Outlook 2003
Calendar and my Treo 700-P. I get an when I run "Detect and Repair"
C:\windows\inf\getplusso.inf.

The other message i recieved was "Error while archiving folder Calendar in
store Personal Folder C:Documents and settings\application data\Microsoft\
outlook.pst.

I worked with Palm technical support and they said it was an Outlook problem.
What do I do to fix this?

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Brian Tillman - 20 Feb 2008 02:45 GMT

> All of a sudden I am no longer able to exchange information with
> Outlook 2003 Calendar and my Treo 700-P.

What happened just before "all of a sudden"?

> I get an when I run "Detect and Repair" C:\windows\inf\getplusso.inf.

What product did you install that has something like that in its name? Try
reinstalling that.

> The other message i recieved was "Error while archiving folder
> Calendar in store Personal Folder C:Documents and
> settings\application data\Microsoft\ outlook.pst.

See if you can address the other problems and this one may sort itself out.

Signature

Brian Tillman [MVP-Outlook]

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fourpaws - 20 Feb 2008 23:39 GMT

Brian

> > All of a sudden I am no longer able to exchange information with
> > Outlook 2003 Calendar and my Treo 700-P.
>
> What happened just before "all of a sudden"?
>>>>The problem started about a month ago. I have not downloaded any software other than an Adobe update and Microsoft Updates.

>>> I ran search and did not find anything under "getplusso" or "plusso".
>
> -- I ran Outlook detect and repair and got the following message:

Error 1311 Source file not found: CC:\MSOCache\all
users\990000409-6000-11D3-8cfe-0150048383c9\P2561401.cab. Verify that the
file exists and that you can access it.

Thanks for your assistance.
Fourpaws

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Brian Tillman - 21 Feb 2008 13:35 GMT

> The problem started about a month ago. I have not downloaded any
> software other than an Adobe update and Microsoft Updates.

I'd be very surprised if the adobe updates contributed to this, but I'd
recommend changing your Windows Update settings to allow you to choose
whether or not to install updates. That way you can test them one at a time
and back out any that seem to affect your PC adversely.

> I ran search and did not find anything under "getplusso" or
> "plusso".

Perhaps I wasn't specific. Look in Add or Remove Programs and see if there
is any application that resembles that name.

> -- I ran Outlook detect and repair and got the following message:
>
> Error 1311 Source file not found: CC:\MSOCache\all
> users\990000409-6000-11D3-8cfe-0150048383c9\P2561401.cab. Verify that
> the file exists and that you can access it.

Insert your Office CD and run Setup there. You should be presented with an
option to repair the installation. It sounds like the Office 2003
installation cache (the MSOCache folder) may have been damaged. You could
try using the Windows Cleanup Wizard (Start>All Programs>Accessories>System
Tools>Disk Cleanup) to remove the MSOCache and try the repair again if the
first repair doesn't succeed. Never delete the folder with Windows
Explorer.

Signature

Brian Tillman [MVP-Outlook]

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