[All of this arises because I recently bought a Pocket PC 2003 (a
Viewsonic V36), and upgraded (prior to installing the V36 and ActiveSync
3.7.1) to Outlook 2003 from Outlook 2000.]

I cannot use "File As" because everytime I sync, "File As" breaks, and
thereafter, for all newly created contacts, Outlook and the Pocket PC
see "File As" as blank for purposes of display and sorting.  On the
Contact form, where one enters data, "File As" is as it should be, and I
can enter data and Outlook remembers it.  But, in Address Card views,
"File As" is blank,  which is what makes the unalterable browse window
difficult to use in its default and apparently only configuration.

I thought I could use "Full Name" in Outlook instead of "File As", so
that Address Cards would sort properly and display a name, but there is
no way to substitute "Full Name" in the browse window used to associate
appointments to Contacts.  Logically, the browse window ought to display
as a column, whatever one has used to sort Contacts; anything else, as
far as I judge the matter, is a defect in the program (bug), since it
renders the supposed customizability in the Contacts folder pretty much
useless.

I cannot believe, or I don't want to believe, that the Pocket PC, at
this stage in its development is intended to break "File As" or any
aspect of a .pst file.  I have read several knowledge base articles,
which hint that Office upgrades frequently go terribly wrong; I know
that I have a persistent problem centered on evidently having the wrong
Mapi32.dll file unalterably stuck on my system.  I speculate that there
are other problems of a similar nature at the bottom of the strange
behavior I have seen.

Doing "detect and repair" in Outlook, deleting Mapi32.dll to force its
reinstallation, doing a hard reset on the Pocket PC 2003, etc.
apparently are not enough.

Driven by a faith that a default factory settings installation of Office
2003 SR1, and ActiveSync 3.7.1 and Windows XP SP1+ all critical updates,
cannot possibly conspire to produce such buggy behavior, I am willing to
try.

But, woe betide that hapless Fry's executive if I fail.  Merchantability
may not apply to software, thanks to the lobbying of  Microsoft and its
colleagues, but it does to hardware, and I can at least have the dubious
consolation of accusing the fool of marketing a defective product.

Really, I don't know which is worse in these circumstances: the
unconscienable waste of time, or the rage, which follows from near total
powerlessness.