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MS Office Forum / Outlook / Calendaring / October 2004Free\Busy Info
Hi, I am working with a user from my company who has the Outlook 2003 client installed on his machine, and it is publishing his calendar's free\busy data. The problem is that some users can see his free\busy data, but others can't. Outlook 2003 is also being run on all of the user's systems who are trying to view his data. I am one of the users who cannot see his free\busy info, but I can see other user's info just fine. I have been through all of the client settings that I know of, and I have matched them against other Outlook 2003 client which I know can see his data, and I could not find any differences. I have also tried opening outlook from the run field using the following switches: /cleanfreebusy /cleanschedplus Unfortunately neither switch helped the issue. I would appreciate any suggestions you may have to correct this problem. Thanks, Dan Johnson Are your Outlook clients connect to Exchange? If so, are all of these people you are talking about below on the same Exchange Server? When you try to view his free/busy information, what happens? > Hi, > [quoted text clipped - 23 lines] > > Dan Johnson Yes, all of the Outlook Clients are connected to Exchange, and all of the users are connected to the same exchange server. When I try to view this users free\busy info all I see are the markings for "no information available". I also tried connecting to 4 other users (all using the same Outlook client, and all connected to the same exchange server as myself), and I do not have a problem viewing any of their free\busy data. I know his info is publishing, because other people can see it. Any idea why I can't see his free busy info? >-----Original Message----- >Are your Outlook clients connect to Exchange? If so, are all of these people [quoted text clipped - 30 lines] > >. To Clarify, you can see everyone's free/busy information from your Outlook Client except one person's? Is this user on a different mailbox store then you are? Can anyone view this person's Free/Busy information? > Yes, all of the Outlook Clients are connected to > Exchange, and all of the users are connected to the same [quoted text clipped - 52 lines] > > > >. No, This user is not on a different mailbox store then I am. Yes, I have been able to view everyone elses free\busy info except for this user (I tried appoximately 10 others - also on the same mailbox store as myself) Yes, There are alot of people who can view his free\busy data, but the strange thing is that some people can't (including myself), and everybody is using the same mailbox store... very weird????? >-----Original Message----- >To Clarify, you can see everyone's free/busy information from your Outlook [quoted text clipped - 59 lines] > >. Try - tools- alternitives-calender options - resource planning- here you can try cliking on -accept meetings ( i have a norweigian office...hope you catch my drift) :) Did this on a user just now,...worked fine..:) AK Dan Johnson skrev: > No, > [quoted text clipped - 96 lines] > > > >. What do you have configured for your Free/Busy Options in Outlook? Have you ever been able to view this users free/busy information? If so, has anything changed since you last have this ability? > No, > [quoted text clipped - 96 lines] > > > >. No, I have never been able to view this users free busy info My free\busy options are set to defaults, but I would think that its is the other users free\busy settings that would be in question. His are setup identical to my own, and my free\busy info is published without an issue (our free busy info is set to show 2 months worth of calendar time, and is set to update the server every 15 minutes) >-----Original Message----- >What do you have configured for your Free/Busy Options in Outlook? Have you [quoted text clipped - 103 lines] > >. Dan, Surprisingly you F/B settings impact how much information you will see on another person's calendar, for example, you have 2 months published, you will see only 2 months of that person's calendar regardless if they have 12 months published. Anyway that is just a side note. Facts: 1. All users in question running same version of Outlook 2003 2. All users mailboxes reside on the same MB Store 3. Some people can view John's F/B information, some cannot 4. The users who CAN see JOhn's F/B information can see everyone else's F/B Questions: 1. Any users in question running in Cached Mode? 2. When John looks at other calendars, what does he see? > No, > [quoted text clipped - 135 lines] > > > >. Megan, First I want to thank you for the time you have spent on this call so far; it's appreciated. Now to answer you last 2 questions; to your "cached mode" question the answer is yes, I do have cached mode set on my machine. I'm not sure about the other machines yet, but I would guess yes as cached mode seems to be on by default. Mike is actually the users name who is in question, and I have not, at this point, checked to see if he can see other users info. I will check this out for you. >-----Original Message----- >Dan, [quoted text clipped - 155 lines] > >. Megan, I just disabled "cached mode", closed then re-opened Outlook, but this did not help the issue. >-----Original Message----- >Dan, [quoted text clipped - 155 lines] > >. Dan, Good to hear from you. First of all I want to apologize for some mis-information that I posted earlier. When you view someone else's calendar you have the ability to view however much Free/Busy information THEY have published, not what you have publicshed. The only time YOUR F/B settings come into play is if you have permission to make a change on someone elses calendar, and your FB is set to 4 months, when the Free/Busy map is rebuilt after you make the change, only 4 months will be published regardless of what the other user has set. Anyway, this was a side note as it obviously has nothing to do w/ the problem here. Have you checked to see if Mike can see the Free/Busy information for other users? > Megan, > [quoted text clipped - 188 lines] > > > >. Megan, No, I haven't been able to confirm that the user is able to see other users free\busy info yet; this user is senior manager, and I normally deal with his admin assistant who will not be back in the office until tomorrow. I will try to get the answer for you tomorrow morning. >-----Original Message----- >Dan, [quoted text clipped - 206 lines] > >. Megan, Sorry for the delay on this, but the user in question is able to see other user's free\busy data. What's next? > Dan, > [quoted text clipped - 203 lines] > > > > > >. Hey Dan! Here we go: Facts: 1. All users in question running same version of Outlook 2003 not in cached mode 2. All users mailboxes reside on the same MB Store 3. Some people can view Mike's F/B information, some cannot 4. The users who CAN see Mike's F/B information can see everyone else's F/B 5. Mike can see everyone's F/B information 6. The Users who CANNOT see Mike's F/B Info CAN see other's F/B information Questions 1. Not sure if you did this (you mentioned it earlier) but have your run /cleanfreebusy or /cleanschedplus from Mike's machine? > Megan, > [quoted text clipped - 210 lines] > > > > > > > >. Hi Megan, Hope you had a nice weekend. /cleanfreebusy and /cleanschedplus have been run on Mikes Outlook client to no avail. What's next? > Hey Dan! > [quoted text clipped - 233 lines] > > > > > > > > > >. Hi Megan, Are you still working on this call? The reason I ask is that I posted a reply on 10/18, and haven't heard back from you or anybody else through today 10/25. > Hey Dan! > [quoted text clipped - 233 lines] > > > > > > > > > >. |
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