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MS Office Forum / Outlook / Calendaring / June 2008Calendar reminder does not work even though it's turned on
Even though my calendar reminder (and reminder.wav sound) is set to on, none of my reminders ever pop up on my screen. They used to work, but stopped recently, and none of the help desk folks here on Robins AFB can seem to fix it. Any help would be greatly appreciated. Try starting Outlook with the /resetfolders and /cleanreminders switches. In the Start, Run dialog: outlook.exe /resetfolders /cleanreminders Then press Enter. See if that helps.  SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Even though my calendar reminder (and reminder.wav sound) is set to on, none > of my reminders ever pop up on my screen. They used to work, but stopped > recently, and none of the help desk folks here on Robins AFB can seem to fix > it. Any help would be greatly appreciated. Ken, Thank you so much--it worked! I am now getting my reminders again. Have a great day. Bob > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Thank you Ken! This worked for me as well and I have been struggling trying to get my reminders to work for weeks now!! The other thing that has not been working for me is future-dated e-mails not being sent. I hope the two are related and this is working for me too! Lynn > Ken, Thank you so much--it worked! I am now getting my reminders again. > Have a great day. [quoted text clipped - 14 lines] > > fix > > > it. Any help would be greatly appreciated. Thank you very much Ken!! It also worked for me. It was driving me crazy... Sherri :) > Thank you Ken! This worked for me as well and I have been struggling trying > to get my reminders to work for weeks now!! The other thing that has not [quoted text clipped - 21 lines] > > > fix > > > > it. Any help would be greatly appreciated. Ken, I am having the same problems as Bob. I typed the link in the dialog box but it did not fix the problem. Am I doing something wrong. > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Did you get any errors? If no errors then you might have a corrupted profile. Another possibility is if you are using a PDA and synching with Outlook. You can create a new Outlook profile from scratch and see if that works. If you use a PDA and synch software make sure you are using the latest version. Some of that stuff synchs the hidden Reminders folder and ends up corrupting it. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Ken, > > I am having the same problems as Bob. I typed the link in the dialog box > but > it did not fix the problem. Am I doing something wrong. I tried to utilize your fix, but I did receive errors. I typed the following message in the start - run dialog box outlook.exe/resetfolders/cleanreminders Did I type it wrong? Am I missing something? Thank you:-) > Did you get any errors? > [quoted text clipped - 12 lines] > > but > > it did not fix the problem. Am I doing something wrong. Did you leave spaces between the switches and before the first switch? It doesn't look like it. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm >I tried to utilize your fix, but I did receive errors. > [quoted text clipped - 3 lines] > Did I type it wrong? Am I missing something? > Thank you:-) Ken, Below you wrote, "If you use a PDA and synch software make sure you are using the latest version. Some of that stuff synchs the hidden Reminders folder and ends up corrupting it." I am using Intellisync to sync my Blackberry with Outlook, I have run Outlook with /cleanreminders and /resetfolders and I still get the "There was a problem reading one or more of your reminders..." message when I start Outlook. If Intellisync has corrupted my Reminders folder how do I fix it? > Did you get any errors? > [quoted text clipped - 12 lines] > > but > > it did not fix the problem. Am I doing something wrong. If those switches don't work and a new profile doesn't work and this keeps happening I'd suggest using different synch software. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Ken, > [quoted text clipped - 7 lines] > corrupted > my Reminders folder how do I fix it? Based on your response below I am assuming that the only solution, when PDA software corrupts your reminders folder and /cleanreminders does not work, is to create a new profile? I did that and it worked. Thanks:) It is a shame that my PDA has caused me to have to create a new profile and import all of my PST files, but at least now it works. Thanks again:) > If those switches don't work and a new profile doesn't work and this keeps > happening I'd suggest using different synch software. [quoted text clipped - 10 lines] > > corrupted > > my Reminders folder how do I fix it? Creating a new profile is a fix for many things, not just this. If /cleanreminders doesn't work and /resetfolders doesn't work the next steps usually are to run Scanpst.exe (Inbox repair tool) and if that doesn't help then to create a new profile. If I was using any badly written software that corrupted things regularly I'd uninstall it and use something else. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Based on your response below I am assuming that the only solution, when > PDA [quoted text clipped - 4 lines] > of > my PST files, but at least now it works. Thanks again:) A comment...I have been having the same problem since applying one of the Windows updates (not sure which one). But I tried this and it worked!!! I found it best to simply copy the directions (outlook.exe /resetfolders /cleanreminders) and paste into the Run dialog. What a relief! But what caused this? > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Many things can cause problems with the Outlook reminders service, it's hard to say. Bad profiles, some synch software, phases of the moon... You pick :) SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm >A comment...I have been having the same problem since applying one of the > Windows updates (not sure which one). But I tried this and it worked!!! I > found it best to simply copy the directions (outlook.exe /resetfolders > /cleanreminders) and paste into the Run dialog. > > What a relief! But what caused this? Hello, your solution workd I think for part of the problem, which was reminders would not hold flagged items. Now I need to insert in the run field the correct/previoud string so that it will open without an error message on the switch. What do I type to solve this? Thanks, JR > Many things can cause problems with the Outlook reminders service, it's hard > to say. Bad profiles, some synch software, phases of the moon... You pick :) [quoted text clipped - 5 lines] > > > > What a relief! But what caused this? I'm not sure I understand your question. Do you mean how to enter both switches? Just open Start, Run and in that dialog enter the following, without the quotes but with the spaces before the switches: "outlook.exe /resetfolders /cleanreminders" Then press the Enter key. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Hello, your solution workd I think for part of the problem, which was > reminders would not hold flagged items. Now I need to insert in the run [quoted text clipped - 4 lines] > > Thanks, JR I have tried changing the switches it sill will not work. What should I try next? > I'm not sure I understand your question. > [quoted text clipped - 14 lines] > > > > Thanks, JR What's not working at this point and what error do you get? I'm lost. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm >I have tried changing the switches it sill will not work. What should I try > next? Reminder message is not appearing. The error message reads; "There was a problem reading one or more of your reminders. Some reminders may not appear. Can not locate recurrence information for this appointment." Any help would be greatly appreciated. > What's not working at this point and what error do you get? I'm lost. > > >I have tried changing the switches it sill will not work. What should I try > > next? And did you try using the startup switches /resetfolders and /cleanreminders? You should be able to use those switches, without any errors, and that should start Outlook. If those switches don't work to resolve the problem you may have to try creating a brand new profile and see if that works. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Reminder message is not appearing. > The error message reads; "There was a problem reading one or more of your > reminders. Some reminders may not appear. Can not locate recurrence > information for this appointment." > Any help would be greatly appreciated. Hi Ken, I see you've helped other users so I'm hoping you can help me. Although I have pop-up reminders set in Outlook 2003, when another program is open, e.g., Word, etc, they usually only appear in the task bar. Is there a way to force pop-ups to appear on top of other programs and stay there until dismissed/snoozed? Thanks! Brad > Hello, your solution workd I think for part of the problem, which was > reminders would not hold flagged items. Now I need to insert in the run field [quoted text clipped - 12 lines] > > > > > > What a relief! But what caused this? No definitive way. The usual solution is to look for different display drivers. Oddly that's the cause of the problem many times. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Hi Ken, > I see you've helped other users so I'm hoping you can help me. Although I [quoted text clipped - 4 lines] > dismissed/snoozed? Thanks! > Brad A comment...I have been having the same problem since applying one of the Windows updates (not sure which one). But I tried this and it worked!!! I found it best to simply copy the directions (outlook.exe /resetfolders /cleanreminders) and paste into the Run dialog. What a relief! But what caused this? > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Thank you so much! This was the perfect advice I was looking for. I did this too and it worked for me, thanks very much! Linda Harvey JT Michel Ltd 210-344-6694 > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Ken, i have tried entering the info into the Run screen and it does not help:( Any other suggestions? Thanks!! Tina > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. > i have tried entering the info into the Run screen and it does not > help:( I'm not sure what you mean by "tried". Either you entered the command as Ken described ot you didn't. Are you saying that you did enter the command but it didn't work or that you entered it and receive an error of some kind? SignatureBrian Tillman Or, if it started Outlook with no errors then other things to try are a brand new (not copied) profile, and not using any synch software if it's being used. I've seen some synch software that copies Reminders and ends up creating dozens of Reminders folders (Reminders1, Reminders2, etc.) which throws Outlook for a complete loop. In that case the only fix is to use different software or not synch and use a MAPI tool to go into the mailbox or PST file and delete every hidden Reminders folder and then use /resetfolders. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm >> i have tried entering the info into the Run screen and it does not >> help:( [quoted text clipped - 3 lines] > command but it didn't work or that you entered it and receive an error of > some kind? Thank you for this information! This fixed a problem I was having with my Reminder Service! -Allen > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Hi Ken I have a problem that seems to be realted to this. I am running Outlook 2002 and have started recieving "reminders" for every mail that appears in my inbox. I can "Dismiss All" and then try to delete the mail in the inbox. I then recieve a message telling me that there are errors on my .pst file and I should run teh Inbox Repair Tool. I run this after quiting Outlook and I am told that there are no errors. Returning to Outlook the same cycle repeats itself. Any ideas? Did you try using the /cleanreminders and /resetfolders switches? You can also try the /cleanfreebusy switch. I'd also try running scanpst.exe 3 times, alternating each time with a hard drive scanner. Sometimes that helps. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Hi Ken I have a problem that seems to be realted to this. > I am running Outlook 2002 and have started recieving "reminders" for [quoted text clipped - 5 lines] > > Returning to Outlook the same cycle repeats itself. Any ideas? Hi I tried the switches and ran the inbox repair tool 3 times but with no joy. ANy other possibilities greatly appreciated. Alternatively I could create a new profile and I guess try and export the various folders independantly ( sent items, contacts etc,) until I encounter a pronlem and undo that export/import as the damaged files are found. Would that work? If you've tried all that then a new profile is the way to go. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Hi I tried the switches and ran the inbox repair tool 3 times but with > no joy. ANy other possibilities greatly appreciated. [quoted text clipped - 3 lines] > encounter a pronlem and undo that export/import as the damaged files > are found. Would that work? This has not solved my problem. Additionaly, when I access my calender through web access, all of my reminders pop up. > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Web access is something completely different. If those switches did not work then the next steps are to create a brand new profile (not a copy of your existing one) and if that fails a completely new PST file or mailbox. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > This has not solved my problem. Additionaly, when I access my calender > through web access, all of my reminders pop up. Perhaps you can help me with this. I actually created a new profile on a different machine, and had the same problem. Also I have searches on both my local machine, and the exchange server and do not see any .pst files. Please advise. > Web access is something completely different. If those switches did not work > then the next steps are to create a brand new profile (not a copy of your > existing one) and if that fails a completely new PST file or mailbox. > > > This has not solved my problem. Additionaly, when I access my calender > > through web access, all of my reminders pop up. You wouldn't have PST files if you are using an Exchange mailbox. The store is located in the EDB on the server. You would need an Exchange admin to create a new mailbox for you and migrate all your old items over to the new mailbox. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Perhaps you can help me with this. I actually created a new profile on a > different machine, and had the same problem. Also I have searches on both > my > local machine, and the exchange server and do not see any .pst files. > Please advise. Actually, as pitiful as it sounds, I am a domain/exchange admin. (Just migrated from NetWare) Can I export all old my data to a .pst file, delete my mailbox then re create it? Or do I need to blow away my domain account and start fresh? > You wouldn't have PST files if you are using an Exchange mailbox. The store > is located in the EDB on the server. You would need an Exchange admin to [quoted text clipped - 6 lines] > > local machine, and the exchange server and do not see any .pst files. > > Please advise. You can copy anything you want from your mailbox to a PST file but you'd lose the single instance storage. Not sure that means anything to you or that it's important. I'd post this in an Exchange admin group to get their expert advice on the best way to do this. Make sure you post your Exchange version and SP level. I just play at being an Exchange admin on my own private Exchange server (or my Labrador does the admin work for me sometimes), I'm not a real Exchange admin. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Actually, as pitiful as it sounds, I am a domain/exchange admin. (Just > migrated from NetWare) Can I export all old my data to a .pst file, delete > my > mailbox then re create it? Or do I need to blow away my domain account and > start fresh? This worked, which was great, but does anyone know why this happens? > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. It could be a lot of things. Some synch software corrupts the hidden Reminders folder or create duplicates of it, those switches fix that problem. Other things can corrupt the MAPI property that tells Outlook where the Reminders folder is located, /resetfolders resets those pointers. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > This worked, which was great, but does anyone know why this happens? Thanks ken, this fixed my problem. Is there any reason why I shouldn't just add those switches to my regular start up? I don't know why I lost reminders (I don't sync), but it took almost a whole day (of missed meeting start times!) before I discovered it. Thanks Rick > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. In general I wouldn't recommend adding those switches to the normal startup shortcut, but if you keep having these problems you can reconsider that. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Thanks ken, this fixed my problem. > [quoted text clipped - 8 lines] > > Rick I just wanted to say THANK YOU for responding to the first request; I had the same problem and your solution worked for me. Your expertise is appreciated! > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Hi, After reading all the 55 posts before me :) It still doesn't work for me. We use Outlook 2003 with SP2. The problem is as following: When someone set an appointment request (for example for 3 hours from now), with the default 15 minutes reminder and show time as busy, I receive the appointment and approve it, but when I enter the appointment inside the calendar I can see that the reminder is off (gray). I tried to do the following: 1) Uncheck the "Use Cached Exchange Mode" and restart the Outlook. 2) Use the command - outlook.exe /resetfolders /cleanreminders 3) Use the command - outlook.exe /cleanfreebusy 4) Delete the outlook profile and create a new outlook profile 5) Prayed the lord ;) None of this helped. Please advise, Thanks in advanced, Shahar. > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. The only other things I can think of are to run Scanpst if you are using a PST file or Scanost if using cached mode. Does this happen with anyone else in your organization? I have the reminder here and can set it, clear it or change it once I've accepted the meeting request. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Hi, > [quoted text clipped - 21 lines] > Thanks in advanced, > Shahar. Hi Ken, I've tried 3 times to run Scanpst.exe as you and one of the other posts suggested. It didn't help for this problem and caused a new problem - it converted the .PST file from 253Mb to 150Kb. Fortunately, we marked the “create a backup” checkmark. After continue investigating this issue, our IT manager (finally) found out the solution for this - he told us to run: Outlook.exe /cleanrules This command solved our problem. I could see the reminders of appointments again. Thanks for your help, Shahar Peretz > The only other things I can think of are to run Scanpst if you are using a > PST file or Scanost if using cached mode. Does this happen with anyone else [quoted text clipped - 26 lines] > > Thanks in advanced, > > Shahar. I've read through most of these threads and nothing has helped. In addition to trying the switches, I tried deleting all email accounts and recreating them, deleted outlook.pst to force Outlook to recreate it, and ran Detect and Repair. I'm not running any sync software. Nothing has worked. Any other suggestions? > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. The only other thing I can think of is to use OutlookSpy or MFCMAPI to see if you really have a Reminders folder, what its contents and MAPI restriction are and whether or not the PR_REM_ONLINE_ENTRYID and PR_REM_OFFLINE_ENTRYID properties match the EntryID's of the Reminders folder in online and offline modes. Unless you're familiar with MAPI properties though something like that would probably need a lot of hand holding. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > I've read through most of these threads and nothing has helped. In > addition [quoted text clipped - 6 lines] > > Any other suggestions? Is there any place I can pick up step-by-step instructions? Is there anything I would be able to look for in the Knowledge Base? I've been in the registry and I'm familiar with successfully modifying those entries (and the precautions to take before doing it). Trying to resolve the problem without having to "erase" Office. > The only other thing I can think of is to use OutlookSpy or MFCMAPI to see > if you really have a Reminders folder, what its contents and MAPI [quoted text clipped - 15 lines] > > > > Any other suggestions? This has nothing to do with the registry, it's internal hidden MAPI things inside of Outlook. I also know of no KB articles or really any other documentation on any of this. If you download OutlookSpy from www.dimastr.com and install it when Outlook isn't running it will show a new toolbar the next time Outlook is started. From there I can guide you as to what to look for but I need to know your Outlook version, whether using a PST file or Exchange mailbox and what type of accounts are feeding that mail store. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Is there any place I can pick up step-by-step instructions? Is there > anything [quoted text clipped - 4 lines] > > Trying to resolve the problem without having to "erase" Office. Picked up OutlookSpy. I've got Outlook 2000 SR3, 9.0.0.6627, using a pst file. I've got 2 email addresses from my own domain, a pacbell.net account, and a gmail account (using pop/smtp). If you need anything else to get me started, just say the word. > This has nothing to do with the registry, it's internal hidden MAPI things > inside of Outlook. I also know of no KB articles or really any other [quoted text clipped - 14 lines] > > > > Trying to resolve the problem without having to "erase" Office. Open Outlook and select your PST file. Click the IMsgStore button in the OutlookSpy toolbar. In that dialog click the Open Root Container button at the top left. Select the GetHierarchyTable tab and in the list at the left you should see a folder labeled Reminders. Select that folder and either double-click on it to open it or click the OpenEntry button. See if there's a tab in the dialog labeled GetSearchCriteria, if so select it. You should see 4 folders listed at the left of the tab: Inbox, Calendar, Contacts, Tasks. Select the GetContentsTable tab and see if your reminder items are listed there. If you don't have your items listed or there is more than 1 folder labeled as Reminders (might be Reminders1 and so on) or the 4 folders weren't listed in the search criteria tab then something is not working correctly with the Reminders folder. Close all the OutlookSpy dialogs and if you saw anything wrong there select IMsgStore again and open the Root Folder again. Select the Reminders folder in the GetHierarchyTable tab and click the Delete button. If you have other RemindersXX folders select them and also click Delete until all are removed. Then close the dialogs and exit Outlook and in the Start, Run dialog type: outlook.exe /resetfolders Then press Enter. See if that helps. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Picked up OutlookSpy. I've got Outlook 2000 SR3, 9.0.0.6627, using a pst > file. I've got 2 email addresses from my own domain, a pacbell.net > account, > and a gmail account (using pop/smtp). > > If you need anything else to get me started, just say the word. Happy Monday, Ken! Printed out your wonderfully detailed instructions and found that quite a few entries had mapi errors. Made the modifications without difficulty using OutlookSpy. Didn't work. Went back in and took another peek at the Hierarchy Table and found still one more mapi error in the rowID, so only deleted that entry. Still no reminders. Each time I started Outlook with the /reset folders switch. The only thing I can think of is to completely delete the calendar and re-create it. Seems a bit drastic, but the only other option I see is to completely erase Office and reinstall. P.S. Hubby's Outlook works fine. Would it be worthwhile to look at his computer and compare some of the entries to those on mine? Can't tell you how much I appreciate your help with this. It really is a problem for me as I've grown to depend on my computer. > Open Outlook and select your PST file. > [quoted text clipped - 37 lines] > > > > If you need anything else to get me started, just say the word. I would first of all make sure Outlook is closed and run Scanpst.exe against your PST file. You can find it using Windows Explorer. Run it until it finds no errors in that file. Then after that try using the /resetfolders and /cleanreminders command switches when starting Outlook. Open the Start, Run dialog and in it type: outlook.exe /resetfolders /cleanreminders Make sure the spaces are there before the switches. Then press Enter. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Happy Monday, Ken! > [quoted text clipped - 18 lines] > Can't tell you how much I appreciate your help with this. It really is a > problem for me as I've grown to depend on my computer. Ken, I appreciate you holding my hand through this. It has been quite a struggle. Despite Scanpst.exe reporting no errors, the reminders are now working. It's my belief that the previous procedures also corrected other errors that weren't *yet* resulting in obvious operational problems. Again, thank you for all your assistance in resolving this problem. > I would first of all make sure Outlook is closed and run Scanpst.exe against > your PST file. You can find it using Windows Explorer. Run it until it finds [quoted text clipped - 28 lines] > > Can't tell you how much I appreciate your help with this. It really is a > > problem for me as I've grown to depend on my computer. Ken, Thanks for being so helpful to everyone! I tried your suggested technique, but it didn't help. Do I need to shut down the computer or Outlook after doing that, before it works? > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Outlook should be shut down before running the command to start it in the Start, Run dialog of course. Other than that you shouldn't have to do anything. If that doesn't work then I'd suggest in order: 1. Close Outlook and find ScanPST.exe using Windows Explorer. You might have to show hidden and system files and folders to see it. Make sure you know the location of your PST file so you can point ScanPST to it. Run ScanPST 3 times or until it doesn't find any errors. After that start Outlook again using the same /resetfolders and /cleanreminders switches. 2. If that doesn't work close Outlook. Then create a new profile. Do not copy the existing one. Point the new profile at your existing PST file as the data source. Use the Mail applet in the Control Panel to add a new profile. You will need the settings for your email accounts. 3. If that doesn't work set Outlook to use a new PST file instead of the existing one. If reminders work there then open the existing PST in Outlook and copy everything from that to the new one. Do not import. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Ken, > Thanks for being so helpful to everyone! > I tried your suggested technique, but it didn't help. Do I need to shut > down the computer or Outlook after doing that, before it works? Thank you, Ken. It also worked for me! I. Rodriguez Kansas > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Thanks Ken. Had a similar issue. This solution worked for me too. Yash > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. This worked for me, too! Very happy now. Thanks Ken! -John > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. I ran “outlook.exe / resetfolders / cleanreminders” but I still have a problem with 2 reminders that I have even deleted the appointment completely, but still get a reminder for each every time I start Outlook 2007. Here are the error messages: Error message that I get if I try to dismiss the reminder – “Cannot turn off the reminder. You may be reminded again. Cannot locate recurrence information for this appointment” Error message that I get if I try to dismiss the reminder – “Cannot postpone the reminder. Cannot locate recurrence information for this appointment” Then when I click OK I get this error message – “ There is an error snoozing the reminder “Your Appointment”, Snooze operation terminated.” Any other advise??? > Try starting Outlook with the /resetfolders and /cleanreminders switches. In > the Start, Run dialog: [quoted text clipped - 9 lines] > fix > > it. Any help would be greatly appreciated. Ok, I have a question regarding all of this. Is there a way to set up Office so that reminders will pop-up, even when Outlook isn't running? If so how? I can't figure it out. Thanks, Nate No, Outlook must be running. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Ok, I have a question regarding all of this. Is there a way to set up > Office [quoted text clipped - 3 lines] > Thanks, > Nate In that case, do you know of a way I can get Outlook to start, when windows starts, but have it be minimized to the Application Tray, when it starts, just like MSN or Windows Messenger is capable of doing? There's no command line switch for that but it's an easy macro to write. You could write a macro for that and put it in the Application_Startup() event handler in the ThisOutlookSession class module: Private Sub Application_Startup() Dim oExpl As Outlook.Explorer On Error Resume Next Set oExpl = Application.ActiveExplorer If Not oExpl Is Nothing Then oExpl.WindowState = olMinimized End If End Sub SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > In that case, do you know of a way I can get Outlook to start, when > windows > starts, but have it be minimized to the Application Tray, when it starts, > just like MSN or Windows Messenger is capable of doing? Tried the switches you suggested. Nada. My problem started when my profile corrupted in an older version of Outlook. Profile was fixed, but reminders stopped working. My IT guy told me it would correct itself when he updated. He's a liar. Suggestions? > Even though my calendar reminder (and reminder.wav sound) is set to on, none > of my reminders ever pop up on my screen. They used to work, but stopped > recently, and none of the help desk folks here on Robins AFB can seem to fix > it. Any help would be greatly appreciated. Ooops! Never mind. They started working this morning. Thanks! > Tried the switches you suggested. Nada. My problem started when my profile > corrupted in an older version of Outlook. Profile was fixed, but reminders [quoted text clipped - 5 lines] > > recently, and none of the help desk folks here on Robins AFB can seem to fix > > it. Any help would be greatly appreciated. Hi there I have the same problem. I tried the clearreminder etc switches. After that I receive all my reminders but an error as well (as well as when I just simply run Outlook), and reminders don't come up any more again:-( The error I receive: "There was a problem reading one or more of your reminders. Some reminders may not appear. Cannot locate recurrence information for this appointment." I use Outlook 2003 and it's been a problem for a month. Any advice? Thanks! > Even though my calendar reminder (and reminder.wav sound) is set to on, none > of my reminders ever pop up on my screen. They used to work, but stopped > recently, and none of the help desk folks here on Robins AFB can seem to fix > it. Any help would be greatly appreciated. I'm not receiving the reminders, but I am getting the same There was a problem reading one or more of your reminders. Some reminders may not appear. Cannot locate recurrence information for this appointment." I tried the cure suggestte above but didn't help. I use Outlook 2003. Curiously, my reminders show up on my PDA. Any suggestions? > Hi there > I have the same problem. I tried the clearreminder etc switches. After that [quoted text clipped - 12 lines] > > recently, and none of the help desk folks here on Robins AFB can seem to fix > > it. Any help would be greatly appreciated. My outlook profile has been recreated ie I have a new profile, it took less than 5 minutes. All my settings remained the same, and I'm receiving reminders now. > I'm not receiving the reminders, but I am getting the same > There was a problem reading one or more of your reminders. Some reminders [quoted text clipped - 21 lines] > > > recently, and none of the help desk folks here on Robins AFB can seem to fix > > > it. Any help would be greatly appreciated. i need help with my reminders I am running exchange server and syncing a blackberry and my reminders just stopped working. I am going crazy without the reminders. I reminders do come up on the blackberry but not my laptop. Please help. Thanks > Even though my calendar reminder (and reminder.wav sound) is set to on, none > of my reminders ever pop up on my screen. They used to work, but stopped > recently, and none of the help desk folks here on Robins AFB can seem to fix > it. Any help would be greatly appreciated.
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