Cant save in Contacts folder

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John H - 19 Nov 2004 08:31 GMT

Hi

Have just moved client from Outlook XP to Outlook 2003 and did a clean
install having backed up existing data to .pst file.

User is also now attached to exchange server.

User was able to open backed up .pst file and copy all of here old data
emails etc from old pst file into new configuration ( Personal Folders to
Mailbox)

However she cannot copy anything to her Contacts or Calander folder in her
new configuration, nor can she create a contact in her Contacts folder - she
get an error message that the folder has been moved or deleted, and she
cant save data there. When she opens her backed up

Can anyone tell me what the likely problem is?

Thanks

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Russ Valentine [MVP-Outlook] - 19 Nov 2004 10:09 GMT

Could you be a little more clear as to exactly which folder(s) are causing
the problem--the ones in the PST or the ones in the Exchange Mailbox?
Could you finish your last sentence?
Could you describe how your "backed up" to a PST and when you migrated to
Exchange?

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Russ Valentine
[MVP-Outlook]

> Hi
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> Thanks

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John H - 19 Nov 2004 10:34 GMT

Apologies for lack of clarity

Problem folder is Contacts and Calander in Exchange Mailbox

Migrating procedure was as follows

On client machine: Opened Outlook, Exports all folders to .pst file.
Checked that file could be opened and read. Reconfigured client machine,
and conncted to Domain.

Installed Outlook. Started Outlook Set Up, selecting Exchange Option.
Went to File Open, selected previously backed up .pst file, which opened in
Personal Folders filder tree.
Went through each folder selecting all, and copying to relevant Exchange
mailbox folder.
All folders Ok, apart from Contacts and Calander, when i get previously
notified error message about the destination folder being moved or deleted

Hope this helps

> Could you be a little more clear as to exactly which folder(s) are causing
> the problem--the ones in the PST or the ones in the Exchange Mailbox?
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> >
> > Thanks

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Russ Valentine [MVP-Outlook] - 19 Nov 2004 10:40 GMT

So, if I understand, you were able to copy the Calendar and Contacts from
the PST to the Exchange mailbox without any problem, but after you did those
folders on Exchange are now inaccessible?
Do you still have the original PST? You should not have exported that PST.
You should have just copied and opened the original PST.

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Russ Valentine
[MVP-Outlook]

> Apologies for lack of clarity
>
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>> >
>> > Thanks

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John H - 19 Nov 2004 11:27 GMT

Russ

Hi, no sorry youi can tell its Friday today cant you :0

Incan copyu all of the folders from the pst to the Mailbox, apart from the
Contacts and Calander folders.

No I dont still have original pst file that was zapped. However I am able
to open the exported pst file on another machine, (into personal Folders)
without any problem,, so the issue seems to be around Exchange.

> So, if I understand, you were able to copy the Calendar and Contacts from
> the PST to the Exchange mailbox without any problem, but after you did those
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> >> > Thanks

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Russ Valentine [MVP-Outlook] - 19 Nov 2004 11:33 GMT

It may have to do with Exchange, but I'm wondering how you're trying to copy
these files.
Make sure you are copying the contents only, not the folders themselves.
Copying a Calendar is tricky. How did you do it?

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Russ Valentine
[MVP-Outlook]

> Russ
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