freezes when putting in phone numbers

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- 02 Dec 2004 19:15 GMT

I have a user whose outlook freezes when entering in a
phone number for a contact. I believe it may be something
with her Microsoft Active Sync 3.7.1 and her HP iPAQ
which i have seen posted in another forum before but did
not say how to resolve it. Any suggestions? Everything is
patched and up to date.

Specs:
Windows XP SP2
Outlook 2003
MS Active Sync 3.7.1

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Russ Valentine [MVP-Outlook] - 02 Dec 2004 21:18 GMT

What information store? Why do you suspect ActivSync?

Signature

Russ Valentine

>I have a user whose outlook freezes when entering in a
> phone number for a contact. I believe it may be something
[quoted text clipped - 7 lines]
> Outlook 2003
> MS Active Sync 3.7.1

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- 03 Dec 2004 17:36 GMT

i suspect Active sync, like i said because another user
had the same problem and described it so specifically.
Also because hr contacts dont freeze on another computer
and no one else has Active sync, there fore no one else
had a problem. i dont know what you mean by "what
information store" but it is a exchange 2003 server.

>-----Original Message-----

>What information store? Why do you suspect ActivSync?
>>I have a user whose outlook freezes when entering in a
[quoted text clipped - 10 lines]
>
>.

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Russ Valentine [MVP-Outlook] - 03 Dec 2004 21:55 GMT

An Exchange mailbox is your information store, then. The reason that's
important is that it may be an Exchange problem rather than an Outlook
problem. I've seen no similar reports of similar problems in Outlook since
Outlook 98. No error messages, no Outlook version and no steps to repro make
it impossible to solve from here.

Signature

Russ Valentine

>i suspect Active sync, like i said because another user
> had the same problem and described it so specifically.
[quoted text clipped - 22 lines]
>>
>>.

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- 06 Dec 2004 21:13 GMT

if it were the information store then why would it work
on another computer logged into the same network?

>-----Original Message-----
>An Exchange mailbox is your information store, then. The reason that's
[quoted text clipped - 30 lines]
>
>.

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Russ Valentine [MVP-Outlook] - 06 Dec 2004 21:55 GMT

You'd need to ask someone familiar with Exchange. I would assume you are not
logging onto the same mailbox, right?

Signature

Russ Valentine

> if it were the information store then why would it work
> on another computer logged into the same network?
[quoted text clipped - 39 lines]
>>
>>.

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