 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Outlook / Contacts / December 2004Moving Contacts into Business manager
Hello, I recently upgraded to OL 2003 w/ Business Contact Manager. I moved selected contacts into BC Mgr. by drag & drop. It seemed to work fine. Then when I went to open a contact, I get an error message that says; "The custom form could not be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed. Contact your administrator." When I click "OK", I get another error message that says, "Array index out of bounds". I click "OK" and it then gives me the contact which looks normal. When I initially started to choose which contacts should go into Business Manager, I could not find anthing in help that told me how to move them. I tried highlighting, dragging & dropping, only because I could not find other instructions. Any ideas here? Thank you....Mindy goldilocks "at" bigfoot.com BCM sometimes has what's known as a "forms cache" problem. Clearing the cache usually fixes it. Choose Tools | Options | Other | Advanced Options | Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing the cache doesn't fix the issue, try the other steps detailed at http://support.microsoft.com/default.aspx?scid=kb;en-us;836558 The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack 1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.  SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Hello, > [quoted text clipped - 21 lines] > > goldilocks "at" bigfoot.com Sue, Thank you for your response. I had high hopes. I've now done all that but the problem is still there. That would include downloading & installing the two updates and performing all of the Resolutions on the help page you suggested. The only thing I did not do was the last suggestion on the Resolution page about creating a new user profile. There were directions that did not correspond to what I was presented with on the screen (specifically "Switch to Classic View). I rebooted every time and the symptoms never changed. This has my business set-up dead-in-the-water. In case it matters, I am running MS XP Home Now what? Mindy goldilocks at bigfoot.com > BCM sometimes has what's known as a "forms cache" problem. Clearing the > cache usually fixes it. Choose Tools | Options | Other | Advanced Options | [quoted text clipped - 30 lines] > > > > goldilocks "at" bigfoot.com Did you ever clear the forms cache, though? That's the main source of the symptoms you describe. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Sue, > Thank you for your response. I had high hopes. I've now done all that [quoted text clipped - 60 lines] >> > >> > goldilocks "at" bigfoot.com Yes...several times. At least I clicked that choice. I have no idea if it "took". What is left to try? BTW...I'm checking the "Notify Me Of Replies" box but am not receiving notifying emails. Thank you for your time... > Did you ever clear the forms cache, though? That's the main source of the > symptoms you describe. [quoted text clipped - 63 lines] > >> > > >> > goldilocks "at" bigfoot.com In the Forms folder where you find Frmcache.dat, try also deleting all the subfolders. You could also try a new mail profile, as the KB article describes, but I doubt that will help. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Yes...several times. At least I clicked that choice. I have no idea if it > "took". What is left to try? [quoted text clipped - 79 lines] >> >> > >> >> > goldilocks "at" bigfoot.com |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.