Custom form keeps installing then hangs

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EDP - 06 Dec 2004 14:45 GMT

Hello, we are using a customer form when creating new contacts in a public
folder. For one user, whenever a contact is opened, it re-installs the form.
After the 3rd or 4th contact, it hangs. This PC is XP Pro with Office 2003.
I had issues before with contacts on a different PC and removed the FORMS
folder. I tried with this PC but it is still happening.

One thing to not is that this is a remote office and the two offices are
connected using a constant VPN connection. I don't know if a slow or
unstable connection would affect Outlook like this, but weirder things have
happened. Thanks for any help!!!

Eric

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Sue Mosher [MVP-Outlook] - 06 Dec 2004 15:05 GMT

You need to install Office 2003 SP1, which solves at least most of these
forms cache problems.

FYI, there is a newsgroup specifically for Outlook forms issues "down the
hall" at microsoft.public.outlook.program_forms or, via web interface, at
http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public
.outlook.program_forms

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Hello, we are using a customer form when creating new contacts in a public
> folder. For one user, whenever a contact is opened, it re-installs the
[quoted text clipped - 3 lines]
> I had issues before with contacts on a different PC and removed the FORMS
> folder. I tried with this PC but it is still happening.

Reply to this Message

EDP - 06 Dec 2004 16:15 GMT

Thanks!!! worked great.

> You need to install Office 2003 SP1, which solves at least most of these
> forms cache problems.
[quoted text clipped - 10 lines]
> > I had issues before with contacts on a different PC and removed the FORMS
> > folder. I tried with this PC but it is still happening.

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