Why do custom contact templates revert back to the default ones p.

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Perplexed in Portland - 09 Dec 2004 17:33 GMT

At our office we run Office 2003 and MS Exchange 2003 w/ SP1.
A couple of our users have created custom templates for their contacts but
inevitably the contacts revert back to the default template.
Most often too, the custom template disappears preventing further access to
it.

What can be causing this??

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Sue Mosher [MVP-Outlook] - 09 Dec 2004 18:23 GMT

Have you applied Office 2003 SP1 and cleared the forms cache after
installing the SP?

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> At our office we run Office 2003 and MS Exchange 2003 w/ SP1.
> A couple of our users have created custom templates for their contacts but
[quoted text clipped - 4 lines]
>
> What can be causing this??

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Perplexed in Portland - 09 Dec 2004 21:55 GMT

Office is up-to-date including SP1 but I havn't cleared out the forms cache.
Where is this located?
Right now she has her custom template working and is checking it everyday to
see if it reverts back to the default one again.

> Have you applied Office 2003 SP1 and cleared the forms cache after
> installing the SP?
[quoted text clipped - 7 lines]
> >
> > What can be causing this??

Reply to this Message

Sue Mosher [MVP-Outlook] - 09 Dec 2004 22:10 GMT

Choose Tools | Options | Other | Advanced Options | Custom Forms, then click
Manage Forms, then Clear Cache.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Office is up-to-date including SP1 but I havn't cleared out the forms
> cache.
[quoted text clipped - 16 lines]
>> >
>> > What can be causing this??

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Perplexed in Portland - 10 Dec 2004 16:53 GMT

I'll try this.
This won't erase the custom template that's in place right now right?

> Choose Tools | Options | Other | Advanced Options | Custom Forms, then click
> Manage Forms, then Clear Cache.
[quoted text clipped - 18 lines]
> >> >
> >> > What can be causing this??

Reply to this Message

Sue Mosher [MVP-Outlook] - 10 Dec 2004 17:10 GMT

It erases the cache copies of all your custom forms. The cache will reload
the next time your invoke the published form either by creating a new item
or opening an existing item.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> I'll try this.
> This won't erase the custom template that's in place right now right?
[quoted text clipped - 12 lines]
>> >> Have you applied Office 2003 SP1 and cleared the forms cache after
>> >> installing the SP?

>> >> "Perplexed in Portland" <Perplexed in
>> >> Portland@discussions.microsoft.com>
[quoted text clipped - 11 lines]
>> >> >
>> >> > What can be causing this??

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Perplexed in Portland - 10 Dec 2004 17:23 GMT

Ok thanks again for all the info.
Is what I described happening a known issue?
This user is anxious to use Outlook with this custom template but is real
wary of entering her many contacts and having it revert to the default again.
Are there any settings or steps that can be done to ensure this won't happen
again?

Thanks again!

> It erases the cache copies of all your custom forms. The cache will reload
> the next time your invoke the published form either by creating a new item
[quoted text clipped - 32 lines]
> >> >> >
> >> >> > What can be causing this??

Reply to this Message

Sue Mosher [MVP-Outlook] - 10 Dec 2004 17:53 GMT

Yes. Clearing the cache is an essential step after applying SP1, which fixes
most of the forms cache issues in Outlook 2003.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Ok thanks again for all the info.
> Is what I described happening a known issue?
[quoted text clipped - 46 lines]
>> >> >> >
>> >> >> > What can be causing this??

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Perplexed in Portland - 10 Dec 2004 18:03 GMT

Excellent. Well thank you Sue for your help. It was very timely and
apparently well informed.

Take care!

> Yes. Clearing the cache is an essential step after applying SP1, which fixes
> most of the forms cache issues in Outlook 2003.
[quoted text clipped - 49 lines]
> >> >> >> >
> >> >> >> > What can be causing this??

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