Use Contact Folder as Address Book

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Karen - 13 Dec 2004 20:43 GMT

I am unable to use a contact folder as an address book. I have installed the
Outlook Address Book service (and closed and restarted Outlook), but the
properties of the contact folder stilll do not allow the selection of it as
an email address book...that checkbox is still greyed out. What am I missing?

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Russ Valentine [MVP-Outlook] - 13 Dec 2004 22:19 GMT

Post your Outlook version when you have questions. If it is before Outlook
2002, post your mail support mode as well.

Signature

Russ Valentine
[MVP-Outlook]

>I am unable to use a contact folder as an address book. I have installed
>the
[quoted text clipped - 3 lines]
> an email address book...that checkbox is still greyed out. What am I
> missing?

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Karen - 13 Dec 2004 22:33 GMT

Sorry...Outlook 2003.

> Post your Outlook version when you have questions. If it is before Outlook
> 2002, post your mail support mode as well.
[quoted text clipped - 5 lines]
> > an email address book...that checkbox is still greyed out. What am I
> > missing?

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Russ Valentine [MVP-Outlook] - 13 Dec 2004 22:42 GMT

Then you cannot have installed the Outlook Address Book Service
successfully. Post the steps you used. Post what you see when you go to
Tools | Email Accounts, choose View or change existing directories or
address book...

Signature

Russ Valentine
[MVP-Outlook]

> Sorry...Outlook 2003.
>
[quoted text clipped - 11 lines]
>> > an email address book...that checkbox is still greyed out. What am I
>> > missing?

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Karen - 13 Dec 2004 22:59 GMT

What I did:
Tools | Email Accounts | Add a new directory or address book
Selected Additional Address Books
Selected Outlook Address Book
Restarted Outlook

What I see:
Tools | Email Accounts | View or change existing directories or address books
Outlook Address Book is listed

I successfully added my own contact folder as an address book, so I know it
works. The problem was encountered when working with a coworker on his
computer.

Too many variables, I'm sure...but I appreciate your replies thus far.

> Then you cannot have installed the Outlook Address Book Service
> successfully. Post the steps you used. Post what you see when you go to
[quoted text clipped - 15 lines]
> >> > an email address book...that checkbox is still greyed out. What am I
> >> > missing?

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Russ Valentine [MVP Outlook] - 13 Dec 2004 23:30 GMT

Too many variables indeed. Like "working with a coworker on his
computer..."
The instructions work. Perhaps you'd better tell us about this coworker
and his computer :)
------
Russ Valentine
[MVP-Outlook]

> What I did:
> Tools | Email Accounts | Add a new directory or address book
[quoted text clipped - 33 lines]
>>>>>an email address book...that checkbox is still greyed out. What am I
>>>>>missing?

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Karen - 14 Dec 2004 00:15 GMT

He's another story, indeed! :-)

Thanks for trying, Russ!

> Too many variables indeed. Like "working with a coworker on his
> computer..."
[quoted text clipped - 41 lines]
> >>>>>an email address book...that checkbox is still greyed out. What am I
> >>>>>missing?

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