This problem is with OL2002.
When the user clicks the Contacts folder in the folder list her contacts
appear. When she creates a new e-mail and clicks send and then contacts the
list is blank.

I have followed the steps at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

and everything checks out OK.

If I delete her Outlook profile and recreate it the problem still exists.

If I put her profile on another computer it works fine.

So the long and short of it is that the problem is some switch or glitch in
the local install of Outlook. I am unable to find the switch however.

Any suggestions?