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MS Office Forum / Outlook / Contacts / September 2003

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lost contact folders and messages when adding a profile

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Rebecca Jones - 04 Sep 2003 22:07 GMT
I am using MS Office Pro xp on a computer using the ME
operating system.  I have been trying to send a newsletter
for a non-profit organization using Outlook.  I tried to
set up a second email account uniquely for the non-profit,
and had about 1500 address cards in a special contact
folder.  However, all my emails are being sent and
received twice, once through my non-profit email account
and once from my personal account - same server.  Not
wanting to bother people with a double mailing, I thought
it best to set up a profile using the control panel and
going through the mailbox settings, hoping this would
solve my problem.  However, when I set up a new profile,
Outlook opened with a big blank - none of my old messages,
no more addresses or specially built contact folders.  I
have searched for .pst files (my files are not hidden) and
found only older ones.  Surely all the information has not
been lost!  I have spent about a month getting all the
names and categories right, for the big day - sending out
a clean email!  How can I find and restore my old files?
I'm afraid to shut down my system for fear I will lose
something, but it may be too late, because I tried system
restore, though it hasn't been working in about a year,
and told me that no changes were made to my system.

Thanks for any help.
Rebecca Jones
Russ Valentine [MVP-Outlook] - 04 Sep 2003 22:42 GMT
It is very unlikely that your PST file is lost. Even uninstalling Outlook
won't touch a PST file.
How are you searching? Can't you just open the first profile and look at the
properties of this PST file to see where it is?
Signature

Russ Valentine
[MVP-Outlook]

> I am using MS Office Pro xp on a computer using the ME
> operating system.  I have been trying to send a newsletter
[quoted text clipped - 22 lines]
> Thanks for any help.
> Rebecca Jones
 
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