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MS Office Forum / Outlook / Contacts / February 2007

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Can't get rid of old email addresses in Outlook XP

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Jonathan Finney - 22 Dec 2004 11:32 GMT
Using Outlook XP IMO

When an email address for a contact changes or fails to work, I make the
necessary changes in the contact record, but still end up inadvertently
sending messages to the old address.

I discovered that this is because Outlook still 'remembers' the old address
and autocompletes it in error when I type the contact's name in the To field
of the message.  Although it is possible to spot this and manually change
the mistake, it requires a level of diligence and observation that rather
negates the purpose of the autocomplete feature and is wholly undesirable
behaviour that can cause many problems and is very frustrating.

This would explain why I get so many messages to my old email address from
other contacts who say they've updated my contact record.  It's very likely
that they are unaware of this problem.

Is there any fix or way to purge/delete these old unwanted email addresses
from Outlook?

Has the problem been addressed or is it being addressed in newer/future
releases of Outlook?

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Jonathan Finney

Russ Valentine [MVP-Outlook] - 22 Dec 2004 19:24 GMT
There is no such thing as Outlook XP IMO.

Remove individual addresses from the autocompletion cache by highlighting
the entry when presented in the suggested names list (use your arrow key to
migrate to the entry) and then hitting your Delete key before you tab out of
the field. To clear the entire cache, follow the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287623

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Russ Valentine
[MVP-Outlook]

> Using Outlook XP IMO
>
[quoted text clipped - 21 lines]
> Has the problem been addressed or is it being addressed in newer/future
> releases of Outlook?
Jonathan Finney - 23 Dec 2004 14:46 GMT
Thanks, Russ.

Saved the day again!

Have a nice Christmas.

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Jonathan Finney

> There is no such thing as Outlook XP IMO.
>
[quoted text clipped - 29 lines]
> > Has the problem been addressed or is it being addressed in newer/future
> > releases of Outlook?
DLS - 09 Jun 2005 18:54 GMT
If you open a new mail message and then type the first letter or two of
the address or name, Outlook should offer several email addresses from
which to select.  When this list appears, simply use your down and up
arrow keys to highlight the address you wish to delete.  When it is
highlighted, touch delete and it will be gone forever (we hope).

Jonathan Finney Wrote:
> Using Outlook XP IMO
>
[quoted text clipped - 33 lines]
>
> Jonathan Finney

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DLS

Randy - 27 Jun 2005 11:07 GMT
DLS,

You may also be interested in a program that will let you fully edit the NK2
file.  You can find it at http://www.ingressor.com/ingressor_products.htm

Randy

> If you open a new mail message and then type the first letter or two of
> the address or name, Outlook should offer several email addresses from
[quoted text clipped - 40 lines]
>>
>> Jonathan Finney
C.J. - 03 Feb 2006 11:48 GMT
Hi Randy,  After dealing with this same question for a couple of years, I
finally decided to search the communities messages, and found your answers to
a couple of people dealing with the same question.  I wasn't able to find the
NK2 file, nor to get rid of the old AutoCorrect address by deleting it when
it came up.  Is there anything new from Microsoft Outlook in the last year
that addresses this problem, or any new method by which to correct an
incorrect address?  

> DLS,
>
[quoted text clipped - 47 lines]
> >>
> >> Jonathan Finney
Russ Valentine [MVP-Outlook] - 03 Feb 2006 20:57 GMT
Nothing new, nor nothing new needed. These solutions work when done
correctly:
Remove individual addresses from the autocompletion cache by highlighting
the entry when presented in the suggested names list (use your arrow key to
migrate to the entry) and then hitting your Delete key before you tab out of
the field. If your autocomplete list contains only a single entry, use the
directions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;289975
If that article is unavailable, the gist of it is to send a message using a
name or address that will add another entry to that dropdown list. Then you
will have the ability to use the arrow key to select the name you want to
remove. This step is no longer necessary in Outlook 2003 and higher.

To clear the entire cache, follow the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287623

Signature

Russ Valentine
[MVP-Outlook]

> Hi Randy,  After dealing with this same question for a couple of years, I
> finally decided to search the communities messages, and found your answers
[quoted text clipped - 59 lines]
>> >>
>> >> Jonathan Finney
Anadea - 05 Feb 2007 00:46 GMT
> DLS,
>
[quoted text clipped - 49 lines]
>
> Thank you, Jonathan.  This problem has been driving me nuts.  I just rid myself of all those pesky addresses to which I often sent mail, erroneously!!!
DLS - 09 Jun 2005 18:56 GMT
If you open a new mail message and then type the first letter or two of
the address or name, Outlook should offer several email addresses from
which to select.  When this list appears, simply use your down and up
arrow keys to highlight the address you wish to delete.  When it is
highlighted, touch delete and it will be gone forever (we hope).

Signature

DLS

 
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