 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Outlook / Contacts / January 2005Error message when creating email from Contact view
As skilled as I think I am with Outlook 2002, I have just hit a problem that I can't work around. When I'm in the Contact view of a contact folder I created (which resides under the main folder), I can't click on a contact and do the following: Go to the menu bar and click "Actions" > "New Message To Conact" without getting the following message: "Error creating new e-mail! This may be caused due to an incorrect email address for a contact or an invalid name for a distribution list." It's odd, as this function seems to work better when I am trying to send an email to a contact with only one address. If I've indicated an address in the "E-mail 2" field, it won't allow me to create an email. This contact folder is one I created to contain a marketing databse. This database was imported from an excel file. Any info would be greatly appreciated! Ensure that you migrated correctly. This error message usually means a corrupt electronic address.  SignatureRuss Valentine [MVP-Outlook] > As skilled as I think I am with Outlook 2002, I have just hit a problem > that [quoted text clipped - 17 lines] > database was imported from an excel file. Any info would be greatly > appreciated! Russ, Thanks for taking the time to reply. I find that you are exceptionally generous with your time on this board! Regarding your reply, I did migrate correctly (as best as I can tell). All of the contact information is reflected properly and in the proper fields. It is strange, as when I open a contact and choose "Actions" > "New Message To Contact", it works!?!? BUT...the problem still exists from the category view, wherein I try to select an individual or multiple contacts and attempt to execute the same action as above. I get the same error message as I mentioned in my original post. I tried playing around and opening up the contact. Then, I copied the email address...deleted the address...and pasted the address back. When I saved and closed the contact, then went back to the category view of the address book, I was able to execute the action mentioned above. It's strange, as all of the contacts that I've personally edited in this database all work when I attempt to create an email from this view. It's the other ones that I'm having the trouble with. Once again, any info would be of assistance, as this is a database of 9,500 potential clients in my industry. I am about to send a mass email next week and need this to work for me! I appreciate anything you can offer. > Ensure that you migrated correctly. This error message usually means a > corrupt electronic address. [quoted text clipped - 19 lines] > > database was imported from an excel file. Any info would be greatly > > appreciated! The fact that this occurs only with imported Contacts, and the fact that you can fix it by recreating a Contact Record still suggests corrupt email addresses that did not survive the import. That happens very commonly. Did you examine the actual email field? What information store are you using? SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 60 lines] >> > database was imported from an excel file. Any info would be greatly >> > appreciated! The email field and "display as" all look fine. I happened across an earlier post from someone else that I think might apply. When I open the contact and look at the address properties, I click the "custom type" button. Even though SMTP is in the grayed out window, the act of clicking the "custom type" button twice seems to rectify the situation. It's odd, as I'm not really changing the type...simply clicking the button. SMTP is already there, so this is why it's so confusing. I'd hope that I wouldn't have to do this for EVERY contact. Do you know what's going on and/or how I could adjust this aspect of 9,500 contacts at once...as opposed to each one individually? > The fact that this occurs only with imported Contacts, and the fact that you > can fix it by recreating a Contact Record still suggests corrupt email [quoted text clipped - 64 lines] > >> > database was imported from an excel file. Any info would be greatly > >> > appreciated! You never answered my question about the information store. SignatureRuss Valentine [MVP-Outlook] > The email field and "display as" all look fine. I happened across an > earlier [quoted text clipped - 90 lines] >> >> > database was imported from an excel file. Any info would be greatly >> >> > appreciated! I guess I'm not familiar with your questions. What is the "information store"? > You never answered my question about the information store. > > The email field and "display as" all look fine. I happened across an [quoted text clipped - 91 lines] > >> >> > database was imported from an excel file. Any info would be greatly > >> >> > appreciated! It's where your Outlook data is stored. 2 choices: 1. PST file 2. Exchange mailbox SignatureRuss Valentine [MVP-Outlook] >I guess I'm not familiar with your questions. What is the "information >store"? [quoted text clipped - 112 lines] >> >> >> > greatly >> >> >> > appreciated! Oh...I'm using a pst file. I access all of my email via the internet. I hope this helps. > It's where your Outlook data is stored. 2 choices: > 1. PST file [quoted text clipped - 115 lines] > >> >> >> > greatly > >> >> >> > appreciated! Well so do I. Try running the Inbox Repair Tool on your PST file. SignatureRuss Valentine [MVP-Outlook] > Oh...I'm using a pst file. I access all of my email via the internet. I > hope this helps. [quoted text clipped - 145 lines] >> >> >> >> > greatly >> >> >> >> > appreciated! Russ, I gave the repair tool a shot, but it didn't rectify the issue. do you think this has anything to do with the "email type" and the method by which I could "fix" an individual contact by checking the email properties (as detailed below)? Do you know if there's a way to have Outlook skim through an entire address book and update each contact? Happy New Year! > Well so do I. Try running the Inbox Repair Tool on your PST file. > > Oh...I'm using a pst file. I access all of my email via the internet. I [quoted text clipped - 146 lines] > >> >> >> >> > greatly > >> >> >> >> > appreciated! There are ways to make global changes to Contacts, but I doubt that will solve the problem since we don't know what needs to be reset. Something went awry with your import which seems to have left you with corrupt or otherwise unrecognizable email addresses, but I can't tell what. Outlook often has problems with imported Contacts. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 174 lines] >> >> >> >> >> > greatly >> >> >> >> >> > appreciated! One thing you could try even though it's a shot in the dark: Remove the Outlook Address Book Service from your profile. Restart Outlook and add it back. See if that will get it to pick up these addresses. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 174 lines] >> >> >> >> >> > greatly >> >> >> >> >> > appreciated! This may be a similar issue and points out what can happen with imported Contacts: http://support.microsoft.com/support/kb/articles/q819/9/71.asp SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 174 lines] >> >> >> >> >> > greatly >> >> >> >> >> > appreciated! Thanks for doing the research on this. I tried your idea of stopping and the address book service. That didn't do anything. Everything looks normal in this sub-contact folder, but it still only allows me to right click and choose new message to contact after I've updated the mail type. I've looked everywhere, but there's no documentation on this kind of issue. > This may be a similar issue and points out what can happen with imported > Contacts: [quoted text clipped - 178 lines] > >> >> >> >> >> > greatly > >> >> >> >> >> > appreciated! The article I posted simply provides confirmation that Outlook handles imported Contacts poorly. There are a number of attributes that simply are not set correctly when Contacts are imported. It has been ever thus. ------ Russ Valentine [MVP-Outlook] > Thanks for doing the research on this. I tried your idea of stopping and the > address book service. That didn't do anything. Everything looks normal in [quoted text clipped - 189 lines] >>>>>>>>>>>>>greatly >>>>>>>>>>>>>appreciated! |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.