Outlook 98 Contacts License Number error

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Peter Bluestein - 03 Jan 2005 20:24 GMT

Running Outlook 98 with Win98.

An error message just started to appear. "Contacts License
Number is invalid" when I either click on the contacts
folder or send email. The email goes out OK and the contacts
folder looks OK.

Help\about shows the correct serial number.

I recently upgraded to IE6 and OE 6 from 5.5 versions. I run
zone alarm. Any relationship?

Any help will be appreciated.

Thanks

peter bluestein

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Sue Mosher [MVP-Outlook] - 13 Jan 2005 14:25 GMT

That doesn't sound like an Outlook error message.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Running Outlook 98 with Win98.
>
[quoted text clipped - 7 lines]
> I recently upgraded to IE6 and OE 6 from 5.5 versions. I run
> zone alarm. Any relationship?

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Peter Bluestein - 14 Jan 2005 13:25 GMT

I think I have pinned this down to the outlook security
update. Tried installing Outlook 2000, presecurity update,
workgroup 9.0.0.2711, and still have the same error when
accessing contacts either through sending email or clicking
on the contacts folder.

Short of uninstalling and cleaning out all office 2000
components, is there any thing I can do to remove the
security update. I have replaced Outllib.dll and
Outllibr.dll with no effect.

How can I save profiles with the uninstall and reinstall of
office?

Thanks for any help.

Peter

> That doesn't sound like an Outlook error message.
>
[quoted text clipped - 16 lines]
> > I recently upgraded to IE6 and OE 6 from 5.5 versions. I run
> > zone alarm. Any relationship?

Reply to this Message

Sue Mosher [MVP-Outlook] - 14 Jan 2005 13:47 GMT

Outlook profiles are not touched during uninstall/reinstall.

I don't see how your testing could have pinned the issue down to the Outlook
Email Security Update. Perhaps what you should try is a new .pst file.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> I think I have pinned this down to the outlook security
> update. Tried installing Outlook 2000, presecurity update,
[quoted text clipped - 15 lines]
>
>> That doesn't sound like an Outlook error message.

>> "Peter Bluestein" <pblueste@optonline.net> wrote in
> message
[quoted text clipped - 14 lines]
> run
>> > zone alarm. Any relationship?

Reply to this Message

Peter Bluestein - 16 Jan 2005 02:32 GMT

It wasn't the .pst file. Tried a newly created one without
change.

I went back and double checked the add-ins. There were five
installed and checked: AVG; Net Folders; Internet Mail;
Exchange Extension Property Page; and Contact List. Turns
out Contact List is the problem. What does this one do? I
believe it is installed by Office 2000. Any good reference
on all?

Thanks for the help.

Peter

> Outlook profiles are not touched during uninstall/reinstall.
>
[quoted text clipped - 46 lines]
> > run
> >> > zone alarm. Any relationship?

Reply to this Message