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MS Office Forum / Outlook / Contacts / January 2005Transferring .pst to new computer
I've just bought a new PC and installed Outlook 2002. I copied the .pst from my old computer (which also used Outlook 2002) and pasted in the right place for the new one. Sure enough all my messages, calendar, contacts, tasks info is there. My only problem is that despite my contacts being visible (using the Contacts icon), when I start a new mail and either type a name or select "To..." Outlook tells me it can't find my contacts. Can someone explain how I can make Outlook use the contacts list ? Thanks. Dear Julian, click on the "Contact" folder, rigt mouseclick/Options/Outlook Addressbook and select here "use this folders as Outlook Addressbook". Try it again, I am sure it will work. ;-)  SignatureOliver Vukovics Groupware for Outlook without Exchange: Public ShareFolder Notebook Synchronisation for Outlook: Public SyncTool New Domain: www.publicshareware.com > I've just bought a new PC and installed Outlook 2002. I > copied the .pst from my old computer (which also used [quoted text clipped - 7 lines] > > Thanks. Hi Oliver - I can't quite follow your instructions - if I click on the 'Contacts folder icon' (down the left hand side) I can't see where I right click on options ??? Thanks, Julian >-----Original Message----- >Dear Julian, [quoted text clipped - 17 lines] > >. Dear Julian, >'Contacts folder icon' sorry maybe I forget to tell you that you must have activate in Outlook under "View" the "Folderlist". It seems that you only have the "icons" and not the folder list. Here you have in the folder list a contact folder. Click on this folder/right mouseclick an the last filed is options or properties. I only have a german outlook but I think it must be options. Whas this the needed information? Kind regards SignatureOliver Vukovics Groupware for Outlook without Exchange: Public ShareFolder Notebook Synchronisation for Outlook: Public SyncTool New Domain: www.publicshareware.com > Hi Oliver - I can't quite follow your instructions - if I > click on the 'Contacts folder icon' (down the left hand [quoted text clipped - 36 lines] >> >>. Sorry Oliver but that doesn't solve it. When I press "To..." on a new email I get the error "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook address book, see Microsoft Outlook Help". This error message is not very helpful to me since I obviously haven't deleted the .pst file since it's found the contacts, mail etc. It's just it won't link new mail to the contact list for some reason. >-----Original Message----- >Dear Julian, [quoted text clipped - 55 lines] > >. What you did was disrupt the connection between the Outlook Address Book Service and your Outlook data file by transferring your data file incorrectly. Tell us more precisely what you did to transfer this file. It sounds like you tried to overwrite your PST file which will invariably corrupt your profile. If that's what you did, create a new profile. SignatureRuss Valentine [MVP-Outlook] > Sorry Oliver but that doesn't solve it. > [quoted text clipped - 85 lines] >> >>. Russ - see my response to Jocelyn (one level up). >-----Original Message----- >What you did was disrupt the connection between the Outlook Address Book [quoted text clipped - 94 lines] > >. This is a common occurrence when moving things around -- the association between the Contacts folder and the Outlook Address Book gets broken. To fix it, go to Tools | E-mail accounts, select "View or change existing directories or address books", and click Next. If you don't see the OAB in the Directories and Address Books list, click the Back button, then select "Add a new directory or address book", then "Additional Address Books", and add the OAB. Then keep clicking Back until you get back to the first dialog box, and go back to the Directories and Address Books list as you did earlier. Once the OAB appears in the list, select it and then click Change to make sure the Contacts folder(s) you want to display are listed. If any of them aren't listed, you'll need to enable those Contacts folders as Outlook Address Books by right clicking the folder, selecting Properties, clicking the Outlook Address Book tab, and checking the "Show this folder as an E-mail address book" box. Make sure you restart Outlook after making these changes. SignatureJocelyn Fiorello MVP - Outlook *** Messages sent to my e-mail address will NOT be answered -- please reply only to the newsgroup to preserve the message thread. *** > I've just bought a new PC and installed Outlook 2002. I > copied the .pst from my old computer (which also used [quoted text clipped - 7 lines] > > Thanks. Hi Jocelyn, It looks like from what you and Russ say, I've corrupted my profile. What I did was just pasted my existing .pst (with all the data in) in over the existing outlook.pst (since I assumed it was empty). I've followed Jocelyn's advice - the OAB was in the list. There were actually two Contact files listed. I then went to the Contacts folder but the properties already had "Show this folder as an E-mail address book" ticked. So, my problem is still not solved. Please stick with me and advise what I should do next, thanks. >-----Original Message----- >This is a common occurrence when moving things around -- the association [quoted text clipped - 28 lines] > >. I already told you what to do. Overwriting a PST file will corrupt your profile beyond repair. Create a new one and configure it to use your PST file. SignatureRuss Valentine [MVP-Outlook] > Hi Jocelyn, > [quoted text clipped - 64 lines] >> >>. OK - I didn't realise it was beyond repair. Can you explain what I should do to create a new profile - apologies for being dumb - but that's why I asking for help. Please can you explain what steps I need to take. Thanks. >-----Original Message----- >I already told you what to do. Overwriting a PST file will corrupt your [quoted text clipped - 70 lines] > >. Dear Julian, before I would create a new profile, it could be helpfull only to delete the Outlook Addressbook and add it again. Tools | E-mail accounts, select "View or change existing directories or address books", and click Next. Delete here the available address book, restart Outlook and add again the address book. This could help only to create a new Outlook profile. How to create a new Outlook 2002 profile: http://www.outlook-tips.net/howto/prf.htm http://support.microsoft.com/kb/287072 -- Oliver Vukovics Groupware for Outlook without Exchange: Public ShareFolder Notebook Synchronisation for Outlook: Public SyncTool New Domain: www.publicshareware.com > OK - I didn't realise it was beyond repair. Can you > explain what I should do to create a new profile - [quoted text clipped - 93 lines] >> >>. The main reason to create a new profile is that it is just as easy to do and will fix the other problems that will have arisen from overwriting a PST file. SignatureRuss Valentine [MVP-Outlook] > Dear Julian, > [quoted text clipped - 115 lines] >>> >>>. Dear Russs, >The main reason to create a new profile is that it is just as easy to do.. I think everything is easy if you know how to do it. The difficult tasks fail mostly because that the simple bases are missing. We made the experience in our support that a lot of people ask (after they deleted the profile) where is the password for my email account that was deleted with the profil? ;-) I also have 10 email accounts and to create a new profil is a lot of work with a lot of email accounts. Anyhow, he fixed the problem and this was important. -- Oliver Vukovics Groupware for Outlook without Exchange: Public ShareFolder Notebook Synchronisation for Outlook: Public SyncTool New Domain: www.publicshareware.com > The main reason to create a new profile is that it is just as easy to do > and will fix the other problems that will have arisen from overwriting a [quoted text clipped - 118 lines] >>>> >>>>. Agreed, but resetting the Outlook Address Book will only solve one of the problems that arise from overwriting a PST file, so sooner or later they're going to have to create a new profile. SignatureRuss Valentine [MVP-Outlook] > Dear Russs, > [quoted text clipped - 138 lines] >>>>> >>>>>. At last I think I've fixed it. Thanks for your help. Is there somewhere on the web that documents this type of stuff ? (That is, how to set up a new PC for Outlook when you have an existing .pst)? >-----Original Message----- >Dear Julian, [quoted text clipped - 118 lines] > >. Yes. http://office.microsoft.com/en-us/assistance/HA010771141033.aspx SignatureRuss Valentine [MVP-Outlook] > At last I think I've fixed it. Thanks for your help. > [quoted text clipped - 144 lines] >> >>. Julian, maybe another helpfull description: http://www.slipstick.com/config/movepst.htm http://www.slipstick.com/emo/2002/up020605.htm#movetonew2002 -- Oliver Vukovics Groupware for Outlook without Exchange: Public ShareFolder Notebook Synchronisation for Outlook: Public SyncTool New Domain: www.publicshareware.com > At last I think I've fixed it. Thanks for your help. > [quoted text clipped - 144 lines] >> >>. |
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