Problem in the Relationship between Outlook 2003 & Word 2003

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Chris Marsh - 10 Jan 2005 16:41 GMT

I am running Office Professional 2003 on a PC Running Win2K Pro

In Outlook if I Check the box to make Outlook use Word 2003 as the E-Mail
Editor, I get several problems.

The main one being that if I try to mail a visiting card from my contacts

I see a message 'Starting Word 2003 as your E-mail Editor'
then I get an Error Box stating that 'Microsoft Word is set to be your
e-mail editor. However, word is unavailable, not installed, or not the same
version as Outlook. The Outlook e-mail editor will be used instead.

I have uninstalled and reinstalled Office several times
I have tried several 'Detect and Repairs,
I have tried uninstalled and reinstalling just Word
I have tried uninstalled and reinstalling just Outlook
I have updated MDAC to V2.8
then retried all of the above steps

Still can't get the thing to work, any ideas

Regards

Chris

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Russ Valentine [MVP-Outlook] - 10 Jan 2005 21:03 GMT

There appear to be a whole host of causes for this error message. Most have
no solution. Here are a few that do:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q284900
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319796
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q196871
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q223934

In the most refractory of cases:
Get the Windows Installer Cleanup utility from Microsoft for your version of
Office. Then uninstall Word and run the installer cleanup utility to remove
anything that has Word in it and\or remove information from any previous
version of Microsoft Office. Reboot. Then I would re-install Word.
Reboot. Then go to Add\Remove and start to Remove Office but instead Repair
it. Reboot.

Signature

Russ Valentine
[MVP-Outlook]

>I am running Office Professional 2003 on a PC Running Win2K Pro
>
[quoted text clipped - 21 lines]
>
> Chris

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Chris Marsh - 11 Jan 2005 12:55 GMT

Hi Russ,

I have tried the solutions that you posted appart from the last the cleanup
tool, but I can't find any reference to that on the MS Support site, do you
know what it is called?

> There appear to be a whole host of causes for this error message. Most have
> no solution. Here are a few that do:
[quoted text clipped - 36 lines]
> >
> > Chris

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Russ Valentine [MVP-Outlook] - 11 Jan 2005 21:44 GMT

I just call it the last resort. I don't believe it is on the Support site.
Someone else tried it and said it worked.

Signature

Russ Valentine
[MVP-Outlook]

> Hi Russ,
>
[quoted text clipped - 50 lines]
>> >
>> > Chris

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