You've provided no information. Remember, we aren't watching you, can't tell
what you're doing wrong and can't read your mind. We don't even know what
versions you are using.

Start within Contacts and it works a dream:

Select the Contacts you want to merge to
Tools | Mailmerge
then select  Merge to new/existing document (you choose)
When Word fires up, insert the Contacts fields you want by finding the
Insert MERGE fields button (not the word fields button)
Merge to the printer (a button on the toolbar)

Done.

Judy Gleeson
Acorn Training and Consulting