Cannot send mail to new address entries...old ones are fine

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Neil - 14 Feb 2005 22:21 GMT

I have recently gone from Outlook 2000 to Outlook 2003 and any new addresses
I setup cannot be sent mail to. The error is "None of your e-mail accounts
could send to this recipient"
If I type in the address manually the message is sent fine. The only
difference I see in the new address book entries is the field, "E-Mail type"
which I am forced to enter something into. I just put a letter in that
field.

Ideas?

Thanks
Neil.

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Russ Valentine [MVP-Outlook] - 14 Feb 2005 22:55 GMT

How did you migrate your Outlook data? How did you create your Contact
Records?
Does each Contact have a valid (underlined) email address in the Email
address field?

Signature

Russ Valentine
[MVP-Outlook]

>I have recently gone from Outlook 2000 to Outlook 2003 and any new
>addresses
[quoted text clipped - 10 lines]
> Thanks
> Neil.

Reply to this Message

Neil - 15 Feb 2005 00:08 GMT

There was no "migration". I backed up the PST and PAB files from the old
computer, restored them to the new computer, set up the email account in
Outlook and selected the restored PST and PAB files.

The contact records that are there now existed in the PST file already.
There is no underlining of any of the address within the address book,
(this only shows up in the contacts folder entries).

There is no problem with new contacts not working, only new entries to the
address book, (contained in the PAB file).

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in news:Of
$VHhuEFHA.3376@TK2MSFTNGP12.phx.gbl:

> How did you migrate your Outlook data? How did you create your Contact
> Records?
> Does each Contact have a valid (underlined) email address in the Email
> address field?

Reply to this Message

Russ Valentine [MVP-Outlook] - 15 Feb 2005 00:36 GMT

Then there most certainly was migration about which you have provided no
details. No one can help you until you do.
Outlook has not used PAB files for years.
Explain what you mean by "backing up and restoring PST and PAB files."

Signature

Russ Valentine
[MVP-Outlook]

> There was no "migration". I backed up the PST and PAB files from the old
> computer, restored them to the new computer, set up the email account in
[quoted text clipped - 14 lines]
>> Does each Contact have a valid (underlined) email address in the Email
>> address field?

Reply to this Message

Neil - 15 Feb 2005 18:04 GMT

I copied the PST and PAB files used on the old computer to a network drive,
then copied them to the local drive on the new computer.

I set up the new Outlook account and in the E-mail accounts windows
selected Directory/Add a new directory or address book and clicked Next.
Then I selected Additional Address Books and clicked Next.I then selected
Personal Address Book from the available items and clicked Next.I then used
the browse button to find and select the address book previously copied
from the network drive.

After that, clicking on the address book button in the toolbar brings up
the "Address Book" window. The address book entry now appears in the "Show
names from the:" dropdown list. Next I selected Tools/Options and from the
"Show this address list" first list selected Personal Address Book and
clicked OK.

Now by clicking on the Address book button from the toolbar or clicking on
the "To" button when composing a new email this address book is displayed.

As I mentioned before, new entries into this address book produce the "None
of your e-mail accounts could send to this recipient" error.

In addition, there is a new field in the address book entry on any new
entry called, "E-Mail type" which one is forced to enter something into.
I wondered if this was provided for mailing lists or something and just put
a letter in this field.

I have Outlook versions 97,98,2000 and 2002 installed here and all are
using address books without any problem.

Thanks.

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in news:#
9HAyZvEFHA.3376@TK2MSFTNGP12.phx.gbl:

> Then there most certainly was migration about which you have provided no
> details. No one can help you until you do.
> Outlook has not used PAB files for years.
> Explain what you mean by "backing up and restoring PST and PAB files."

Reply to this Message

Russ Valentine [MVP-Outlook] - 15 Feb 2005 19:30 GMT

The problem here is that Outlook no longer uses PAB files and has not for
years. The option to add them to a profile exists only for legacy purposes.
They should never be used to enter new data.
You need to migrate the data from your PAB file to a Contacts Folder, then
use the Outlook Address Book Service instead of the PAB Service. Post back
if you need instructions.

Signature

Russ Valentine
[MVP-Outlook]

>I copied the PST and PAB files used on the old computer to a network drive,
> then copied them to the local drive on the new computer.
[quoted text clipped - 38 lines]
>> Outlook has not used PAB files for years.
>> Explain what you mean by "backing up and restoring PST and PAB files."

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