create new mail message locks when adding contacts

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JimNY - 16 Feb 2005 15:53 GMT

In outlook 2000, whenever I want to create a new mail message and try adding
one of my contacts to the "To:" list the "add contacts" menu freezes. I have
to go into task manager to shut down the process. Any suggestions would be
great.

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Russ Valentine [MVP-Outlook] - 16 Feb 2005 23:32 GMT

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the crash at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.

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Russ Valentine
[MVP-Outlook]

> In outlook 2000, whenever I want to create a new mail message and try
> adding
> one of my contacts to the "To:" list the "add contacts" menu freezes. I
> have
> to go into task manager to shut down the process. Any suggestions would be
> great.

Reply to this Message