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MS Office Forum / Outlook / Contacts / August 2008

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MichaelJS - 23 Feb 2005 06:19 GMT
For some reason, contacts I have added recently cannot be found using the
search function.  Has something changed in recent times in Outlook with the
various security patches?  This has not been the case in the past... Help!
Russ Valentine [MVP-Outlook] - 23 Feb 2005 11:51 GMT
Not normal behavior.
Ensure that you know which Contacts Folder you are adding the Contacts to
and that this folder has been enabled as an email address book in its
properties.
Signature

Russ Valentine
[MVP-Outlook]

> For some reason, contacts I have added recently cannot be found using the
> search function.  Has something changed in recent times in Outlook with
> the
> various security patches?  This has not been the case in the past... Help!
MichaelJS - 23 Feb 2005 23:01 GMT
Thanks Russ.

I only seem to have one contacts folder anyway... I can search for other
records and find them okay... it's just that new ones go into a black hole...
I sync okay with my Sony Ericsson P910i and the record transfers onto that
without a hassle, it's just the search does not work... What next?

> Not normal behavior.
> Ensure that you know which Contacts Folder you are adding the Contacts to
[quoted text clipped - 4 lines]
> > the
> > various security patches?  This has not been the case in the past... Help!
Russ Valentine [MVP-Outlook] - 24 Feb 2005 01:33 GMT
Provide more detail on what "search" functions are not working, please. Make
certain that you have restarted Outlook before you attempt to access any
changes you have made.
Signature

Russ Valentine
[MVP-Outlook]

> Thanks Russ.
>
[quoted text clipped - 14 lines]
>> > various security patches?  This has not been the case in the past...
>> > Help!
MichaelJS - 24 Feb 2005 22:51 GMT
When I simply search for a contact, e.g. New contact was Bill Smith with all
details updated.  If I use the search function and type "smith" and go the
response is "Outlook could not find the contact"... If I go alphabetically,
the contact is present...

Some change appears to have happened because it is not all contacts in the
database.  First noticed about two or three weeks ago... maybe one month...

Rgds

Michael

> Provide more detail on what "search" functions are not working, please. Make
> certain that you have restarted Outlook before you attempt to access any
[quoted text clipped - 17 lines]
> >> > various security patches?  This has not been the case in the past...
> >> > Help!
Russ Valentine [MVP-Outlook] - 25 Feb 2005 02:48 GMT
To which "search function" are you referring?
I know of several.
Spell it out. I can't see what you're doing.
Signature

Russ Valentine
[MVP-Outlook]

> When I simply search for a contact, e.g. New contact was Bill Smith with
> all
[quoted text clipped - 38 lines]
>> >> > various security patches?  This has not been the case in the past...
>> >> > Help!
MichaelJS - 02 Mar 2005 05:39 GMT
Sorry Russ,

In my toolbar, I have a window with "Type a Contact to Find"... if I type
the contact name, e.g. Paul Thomas in the window and hit enter, it will
search the Contacts database and bring up the contact.  Recently added
contacts however present the Windows dialogue box that says "Outlook could
not find the requested contact".  If I hit the alpha tab down the right side
of the screen and scroll to Thomas, the contact is there and can be displayed
in full...

Does that clarify it sufficiently?

Thanks in hope.

Michael Stephens

> To which "search function" are you referring?
> I know of several.
[quoted text clipped - 41 lines]
> >> >> > various security patches?  This has not been the case in the past...
> >> >> > Help!
Russ Valentine [MVP-Outlook] - 02 Mar 2005 10:07 GMT
Are you using Outlook 2003 in cached mode?
Signature

Russ Valentine
[MVP-Outlook]

> Sorry Russ,
>
[quoted text clipped - 70 lines]
>> >> >> > past...
>> >> >> > Help!
MichaelJS - 03 Mar 2005 03:45 GMT
Hi Russ,

Yep, it has been set up that way...could that be the cause?  

I have a desktop PC at home that is also running XP Pro and Office 2003 and
do not have the same problems with the contacts I cannot search for on the
notebook.  

Rgds

Michael

> Are you using Outlook 2003 in cached mode?
> > Sorry Russ,
[quoted text clipped - 71 lines]
> >> >> >> > past...
> >> >> >> > Help!
Russ Valentine [MVP-Outlook] - 03 Mar 2005 10:32 GMT
It has been reported. I haven't seen a solution.
Signature

Russ Valentine
[MVP-Outlook]

> Hi Russ,
>
[quoted text clipped - 93 lines]
>> >> >> >> > past...
>> >> >> >> > Help!
CT - 31 Mar 2005 23:20 GMT
I have the same issue I think.  I think the problem is that it only
searches the email address.  Please see if the contacts you can not
find do not have email addresses.  This is the case with my problem.  I
could definitely search for any field before now it appears to just
look in the email field.  Any suggestions?
CT - 31 Mar 2005 23:28 GMT
Has something to do with PST files and other contact folders.  If you
create a new email mapi profile it should fix the problem.
deandepetra - 12 Sep 2005 06:18 GMT
I do believe I have the same problem. I try searching contacts based on there
company name "Reece" and it only brings up 1 contact from this company plus 2
other names that don't have any relevance to this company.

I've checked to see if the other "Reece" contacts have email addresses and
they don't!

CT - could you explain further your solution "...creat a new email mapi
profile...."?
If I understand correctly does this mean basically that I need to get an
email address for them?

> Has something to do with PST files and other contact folders.  If you
> create a new email mapi profile it should fix the problem.
Diane Poremsky [MVP] - 13 Sep 2005 03:37 GMT
the lack of an email address shouldn't matter, unless you are specifically
searching for email addresses. Make a new profile from control panel, mail.
http://www.outlook-tips.net/beginner/new_profile.htm

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

>I do believe I have the same problem. I try searching contacts based on
>there
[quoted text clipped - 12 lines]
>> Has something to do with PST files and other contact folders.  If you
>> create a new email mapi profile it should fix the problem.
deandepetra - 19 Sep 2005 01:24 GMT
I'm sorry but I don't see how this will help by creating an additional
profile or maybe I'm not understanding it clearly? Can you explain it further?

> the lack of an email address shouldn't matter, unless you are specifically
> searching for email addresses. Make a new profile from control panel, mail.
[quoted text clipped - 16 lines]
> >> Has something to do with PST files and other contact folders.  If you
> >> create a new email mapi profile it should fix the problem.
Diane Poremsky [MVP] - 19 Sep 2005 04:32 GMT
if the search isn't working correctly you may have a corrupt profile -
making a new profile is the only way to correct it.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

> I'm sorry but I don't see how this will help by creating an additional
> profile or maybe I'm not understanding it clearly? Can you explain it
[quoted text clipped - 24 lines]
>> >> Has something to do with PST files and other contact folders.  If you
>> >> create a new email mapi profile it should fix the problem.
deandepetra - 21 Sep 2005 03:30 GMT
This "new profile" and what it's telling me on this web page link you've
refered me to is basically setting up a new "user account" is this correct?

> if the search isn't working correctly you may have a corrupt profile -
> making a new profile is the only way to correct it.
[quoted text clipped - 27 lines]
> >> >> Has something to do with PST files and other contact folders.  If you
> >> >> create a new email mapi profile it should fix the problem.
Brian Tillman - 21 Sep 2005 21:39 GMT
> This "new profile" and what it's telling me on this web page link
> you've refered me to is basically setting up a new "user account" is
> this correct?

That is incorrect.  A new mail profile and a new account are completely
different objects.
Signature

Brian Tillman

Sharonie2 - 12 Dec 2007 17:54 GMT
I'm using 2007 and am havin the same problem. Contacts which are in the
database cannot be found using search. Also emails which are definately there
cannot be found using search - does anyone have a solution?

> > This "new profile" and what it's telling me on this web page link
> > you've refered me to is basically setting up a new "user account" is
> > this correct?
>
> That is incorrect.  A new mail profile and a new account are completely
> different objects.
Brian Tillman - 12 Dec 2007 21:32 GMT
> I'm using 2007 and am havin the same problem.

And what problem would that be, since you quoted none of the thread to which
you think you are replying (but are not).

> Contacts which are in
> the database cannot be found using search. Also emails which are
> definately there cannot be found using search - does anyone have a
> solution?

Care to post some measure of detail, like Outlook version, what "database"
you mean, and exactly how you're trying to search?
Signature

Brian Tillman [MVP-Outlook]

RaulRuben - 04 Aug 2008 02:20 GMT
I have the same exact problem in Vista with MS Outlook 2007.  I tried
rebuildind the index from Control Panel and nothing.  I inserted this contact
Robyn Whatever and it cannot find it.  But if I go into a new email and click
the "To" button, it finds it.  Nothing I add or change now will be found.  It
keeps saying that it is in the middle of indexing but that has gone on for
days.  Something is wrong with the program because I have done nothing
different.  I have almost 400 contacts and this is a pain.

Raul

> For some reason, contacts I have added recently cannot be found using the
> search function.  Has something changed in recent times in Outlook with the
> various security patches?  This has not been the case in the past... Help!
Diane Poremsky [MVP] - 04 Aug 2008 14:50 GMT
Try rebuilding the index - Control panel, indexing options, advanced.

Signature

Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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newsreader to msnews.microsoft.com.

> I have the same exact problem in Vista with MS Outlook 2007.  I tried
> rebuildind the index from Control Panel and nothing.  I inserted this
[quoted text clipped - 14 lines]
>> various security patches?  This has not been the case in the past...
>> Help!
RaulRuben - 04 Aug 2008 16:11 GMT
I already had rebuilt the index (which took a while), and nothing.  Same
problem.  I cannot find a lot of contacts by search, but they are there as I
can find them alphabetically.  Something changed!!!!

> Try rebuilding the index - Control panel, indexing options, advanced.
>
[quoted text clipped - 16 lines]
> >> various security patches?  This has not been the case in the past...
> >> Help!
Diane Poremsky [MVP] - 04 Aug 2008 17:51 GMT
Did you upgrade to the new WDS engine?

Signature

Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

> I already had rebuilt the index (which took a while), and nothing.  Same
> problem.  I cannot find a lot of contacts by search, but they are there as
[quoted text clipped - 25 lines]
>> >> various security patches?  This has not been the case in the past...
>> >> Help!
RaulRuben - 06 Aug 2008 21:28 GMT
I will check what the WDS engine is.  But something is wrong with the Contact
Indexing.  I sync my contacts (almost 400) to my phone (Blackjack II), and on
my phone I can search anything and it comes up superfast.  On Outlook
Contacts there is a banner on top that says it is not done indexing, and that
has been there for days, even when I re index everything.  It sucks and I did
nothing to it for it to happen that way.  It is a program error I bet and it
will be fixed in time, and nobody is saying anything in the meantime.

> Did you upgrade to the new WDS engine?
>
[quoted text clipped - 27 lines]
> >> >> various security patches?  This has not been the case in the past...
> >> >> Help!
df1sp - 23 Aug 2008 15:52 GMT
Hi all - I am having the exact same problem (Outlook 2007): first it started
a few months ago out of the blue with new contacts not being found when typed
into the "search all contact items" box (instant search); then some weeks
later, no contacts were returned at all....even if I type in just one letter,
say "e", which should return just about any contact.
It makes contacts pretty useless, and VERY frustrating.
I did everything I can think of, turn indexing on/off, rebuild the index,
also tried to use the scanpst tool, but it comes back "scnpst32.dll is
missing". ("Microsoft is looking for a solution", but of course does not come
back with one....).
Btw., I can search mails and that works fine....
All the other PC's in my home do not have the problem (yet!).
I suspect it all started with some update, but I cannot put my fingers on
it, since it's automatic.

The most frustrating part is that A LOT OF USERS are having the problem, but
no one from MS is showing up in the various threats, or working to address
the problem.
There is clearly a fundamental bug here that needs to be fixed!
df1sp

> Did you upgrade to the new WDS engine?
>
[quoted text clipped - 27 lines]
> >> >> various security patches?  This has not been the case in the past...
> >> >> Help!
 
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