my guess is he is using outlook '03 which changed position of contact notes
from bottom of page (across the full page) to a corner on the right.  if you
read other posts you will see this is a big deal for any business user who
keeps notes and makes them readable with highlights, bolds, etc.  changing
the shape (full horiz across bottom vs more vertical and narrower in right
corner) changes our ability to easily read our notes - WHICH WE HAVE SPENT
YEARS CREATING.  someone posted a workaround re this as follows:

You would have to create a custom form, modifying the first page of the
contact form in some way -- however small -- so that it shows your custom
page instead of the built-in page. See:
http://www.outlookcode.com/d/forms.htm
http://www.outlookcode.com/d/contactform.htm
http://www.outlookcode.com/d/newdefaultform.htm -- Sue Mosher, Outlook MVP
Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power
Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Suren
Suthar" <Suren Suthar@discussions.microsoft.com> wrote in message
news:4EC003D2-EAA5-4129-9188-BBFA1450E5B7@microsoft.com... >

problem is, per your website, outlook '03 quirk includes the custom form has
the notes on bottom so how to change??  plus other quirks per your website
include changing front page disables automatic phone # entry and other things.

please, just fix this by reverting to old format (across full bottom of
page) or allow that as an option.  do microsoft people ever talk to users
before making changes????