contacts in address book

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

CSH47 - 05 Mar 2005 21:27 GMT

I moved my outlook.pst file from a Windoss XP system to another computer with
Windows XP. Outlook 2002 is on both computers and the computers are not on a
network. Everything looks fine on the new computer, but when I click on the
To button in a new message form, I get the following error.
"The address list could not be displayed. The contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not haver permissions. " The Select Names dialog box
comes up blank and if I click the down arrow in the upper right hand corner,
I see contacts listed twice under Outlook.

Any suggestions.

Reply to this Message

Russ Valentine [MVP-Outlook] - 06 Mar 2005 01:29 GMT

Just the same one that is posted here every day.

It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?

If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

Signature

Russ Valentine
[MVP-Outlook]

>I moved my outlook.pst file from a Windoss XP system to another computer
>with
[quoted text clipped - 11 lines]
>
> Any suggestions.

Reply to this Message