Address book in Outlook

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Grace - 20 Mar 2005 21:16 GMT

I an unable to use my Contacts list in Outlook. I can see it but it's not
recognized. Some have suggested I delete Outlook and reload. Is that
necessary?

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Russ Valentine [MVP Outlook] - 20 Mar 2005 21:43 GMT

Not at all.
What is necessary is that you provide at least some information.
Like your Outlook version.
And what in the world you mean by "I can see it but it's not recognized.
" I'm sure that means something to you, but we can't read your mind.
------
Russ Valentine
[MVP-Outlook]

> I an unable to use my Contacts list in Outlook. I can see it but it's not
> recognized. Some have suggested I delete Outlook and reload. Is that
> necessary?

Reply to this Message

Grace - 20 Mar 2005 22:07 GMT

I bought a Dell with Office Basic. Through my office I got Office XP
Professional and loaded that. A friend helped me copy all my files from
windows 98 and everything appeared to be successful (this was 6 months
ago).Contacts were in either a pst or csv format, can't remember now. I also
have them in msg. When I click New for an email and click on To: there are no
contact or list to select from. Yet on my Outlook bar I can click on Contacts
and see some of them, but not the entire list. Does this give you more
information?
And yes, this has not been working ever since I bough the computer but I'm
just now getting around to working on it.

> Not at all.
> What is necessary is that you provide at least some information.
[quoted text clipped - 8 lines]
> > recognized. Some have suggested I delete Outlook and reload. Is that
> > necessary?

Reply to this Message

Russ Valentine [MVP Outlook] - 20 Mar 2005 22:16 GMT

Should just be a simple matter of configuring the Outlook Address Book.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
------
Russ Valentine
[MVP-Outlook]

> I bought a Dell with Office Basic. Through my office I got Office XP
> Professional and loaded that. A friend helped me copy all my files from
[quoted text clipped - 19 lines]
>>>recognized. Some have suggested I delete Outlook and reload. Is that
>>>necessary?

Reply to this Message

Grace - 20 Mar 2005 22:31 GMT

I printed our the article...will keep you posted. Thanks!

> Should just be a simple matter of configuring the Outlook Address Book.
> http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
[quoted text clipped - 25 lines]
> >>>recognized. Some have suggested I delete Outlook and reload. Is that
> >>>necessary?

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Grace - 20 Mar 2005 22:37 GMT

Russ, got to step #6 which was Click to select Outlook Adress book then click
Next. Here's the message I then got: "The account you have added is not fully
configured. It might not work properly until re-configured correctly." I then
only click ok and it goes back to #6.

> I an unable to use my Contacts list in Outlook. I can see it but it's not
> recognized. Some have suggested I delete Outlook and reload. Is that
> necessary?

Reply to this Message

Russ Valentine [MVP-Outlook] - 20 Mar 2005 23:08 GMT

Do you have a valid, functioning email account and an Outlook Data File in
this profile?

Signature

Russ Valentine
[MVP-Outlook]

> Russ, got to step #6 which was Click to select Outlook Adress book then
> click
[quoted text clipped - 7 lines]
>> recognized. Some have suggested I delete Outlook and reload. Is that
>> necessary?

Reply to this Message

Grace - 20 Mar 2005 23:15 GMT

Yes to the email account. I receive and can send if I type in the address.
What is an Outlook data file?

> Do you have a valid, functioning email account and an Outlook Data File in
> this profile?
[quoted text clipped - 9 lines]
> >> recognized. Some have suggested I delete Outlook and reload. Is that
> >> necessary?

Reply to this Message

Grace - 20 Mar 2005 23:19 GMT

Yes, I do have a pst folder. Do you need to know the location?

> Yes to the email account. I receive and can send if I type in the address.
> What is an Outlook data file?
[quoted text clipped - 12 lines]
> > >> recognized. Some have suggested I delete Outlook and reload. Is that
> > >> necessary?

Reply to this Message

Russ Valentine [MVP-Outlook] - 21 Mar 2005 03:19 GMT

No. I just need to know how your profile got corrupted. You're the only one
who would have any clues. You can try removing the Outlook Address Book
Service and re-adding it. If that doesn't work, then you'll need to create a
new profile.

Signature

Russ Valentine
[MVP-Outlook]

> Yes, I do have a pst folder. Do you need to know the location?
>
[quoted text clipped - 20 lines]
>> > >> recognized. Some have suggested I delete Outlook and reload. Is that
>> > >> necessary?

Reply to this Message