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MS Office Forum / Outlook / Contacts / March 2005Name / e-mail address changed but old one comes when addressing ma
One of my contacts has a new e-mail address. I changed her contact name and address but when I address the new mail, her old address and contact name stay the same. Also, the spouse of a friend died and the contact list will not let me eliminate his name even though it appears to be eliminated in the address book. I have deleted the names and started over but still the old one appears. You did not provide sufficient information. Post your Outlook version. State how you are entering names when the deleted Contact appears. Any Contact you delete from your Contacts Folder will also be deleted from your Outlook Address Book, so something here does not fit.  SignatureRuss Valentine [MVP-Outlook] > One of my contacts has a new e-mail address. I changed her contact name > and [quoted text clipped - 5 lines] > address book. I have deleted the names and started over but still the old > one appears. Microsoft Outlook 2003 I clicked on Tools the Address Book. I opened the address book and changed the e-mail address. It appears that the address is changed until I address my next e-mail to that person. The old name and address automatically fill-in. I then went to Tools, Address Book and deleted the name by highlighting it and hitting the Delete 'x'. Entered a new name and address. When checking the Address Book and Contact list they both look correct but when addressing the new e-mail, the old comes up. > You did not provide sufficient information. > Post your Outlook version. [quoted text clipped - 10 lines] > > address book. I have deleted the names and started over but still the old > > one appears. You don't ever use the Address Book for data entry or manipulation. You do that in the Contacts Folder. That's where the data resides. SignatureRuss Valentine [MVP-Outlook] > Microsoft Outlook 2003 > I clicked on Tools the Address Book. I opened the address book and [quoted text clipped - 27 lines] >> > old >> > one appears. OK...... I went into the contacts folder which reflects my changed address and display name. I cannot find the old name and address but as soon as I start addressing a new e-mail, the old pops up with no evidence of the changed address and name. It must have something to do with where the auto fill-in gets its data. > You don't ever use the Address Book for data entry or manipulation. > You do that in the Contacts Folder. [quoted text clipped - 30 lines] > >> > old > >> > one appears. I just noticed that when the old address pops up it has the < > brackets around the address but when I am able to pull up the new address, it doesn't have the brackets. Does that shed any light on where the problem is? Thanks for trying to help > You don't ever use the Address Book for data entry or manipulation. > You do that in the Contacts Folder. [quoted text clipped - 30 lines] > >> > old > >> > one appears. You still have not answered my original question about how you are selecting the email address. You said you were using the Address Book. Clearly you are not. Most likely you are using the autocompletion cache, not the address book. Remove individual addresses from the autocompletion cache by highlighting the entry when presented in the suggested names list (use your arrow key to migrate to the entry) and then hitting your Delete key before you tab out of the field. If your autocomplete list contains only a single entry, use the directions here: http://support.microsoft.com/default.aspx?scid=kb;en-us;289975 To clear the entire cache, follow the instructions here: http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287623 SignatureRuss Valentine [MVP-Outlook] >I just noticed that when the old address pops up it has the < > brackets > around the address but when I am able to pull up the new address, it [quoted text clipped - 41 lines] >> >> > old >> >> > one appears. |
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