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MS Office Forum / Outlook / Contacts / February 2008Unable to access Address Book after migrating Outlook 2000 to 2003
I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work?  SignatureRuss Valentine [MVP-Outlook] >I have a new computer with Outlook 2003. I used a file migration utility >to [quoted text clipped - 18 lines] > > Can someone help? Thanks, Lissa Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa > Never use the file migration utility. It does not work for Outlook. > It should be a simple matter to reconnect your Outlook Address Book. [quoted text clipped - 21 lines] > > > > Can someone help? Thanks, Lissa Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. SignatureRuss Valentine [MVP-Outlook] > Thanks, Russ, I was hoping you would reply! I have followed the > instructions [quoted text clipped - 52 lines] >> > >> > Can someone help? Thanks, Lissa Hurray! Option #2 worked! I never would have thought to do it, and it made me REALLY nervous to "remove" the book, as I assumed it would disappear and then I wouldn't know where to look to get it back. But I followed your directions, and it all worked GREAT! Thank you so very, very much! This makes the difference between night and day, as e-mail is a huge part of my PC use. Now all I have to do is figure out how to configure my CD/DVD combo to act as a back-up drive, and I'll be set. If you have any suggestions about where to look for that info (I didn't get a manual with the Sonic/Record Now drive/software), I'd surely appreciate it. Again, many thanks - this was ever so much easier than the hours I spent on hold for Dell and MS. Lissa > Then there are 2 possibilities: > 1. You haven't enabled the correct Contacts Folder for display. See if you [quoted text clipped - 58 lines] > >> > > >> > Can someone help? Thanks, Lissa I assume you mean how to use your CD drive for backup storage. If your drive didn't come with CD burning software or instructions, you can just use the one built into Windows XP by dragging and dropping the files you want to back up to your CD drive. Or in Windows Explorer just select the files you want to store, File > Send To > CD drive. SignatureRuss Valentine [MVP-Outlook] > Hurray! Option #2 worked! I never would have thought to do it, and it > made [quoted text clipped - 96 lines] >> >> > >> >> > Can someone help? Thanks, Lissa Yes, thanks, Russ. I am trying to have the CD drive serve as the"automatic" backup spot for my Quicken files and keep getting the message that the drive isn't available, not ready, or can't be written to. I have dragged and dropped, but the Quicken Help says I need to "configure" the CD drive to serve as a back up, following mfg's directions. Can find none, but I will keep searching. You have been such a marvelous and patient help. Keep up the Great Work! Lissa > I assume you mean how to use your CD drive for backup storage. If your drive > didn't come with CD burning software or instructions, you can just use the [quoted text clipped - 101 lines] > >> >> > > >> >> > Can someone help? Thanks, Lissa Worked for me too in a similar situation after migrating my outlook.pst from a corrupt user to a new one. Like Lissa, I couldn't believe that if I removed the service I wouldn't just lose everyting, but all my contacts came back OK! Thanks, SignatureTony Patriarche > Hurray! Option #2 worked! I never would have thought to do it, and it made > me REALLY nervous to "remove" the book, as I assumed it would disappear and [quoted text clipped - 76 lines] > > >> > > > >> > Can someone help? Thanks, Lissa That's because the Outlook address book contains no data. It's just a view of your Contacts folder, which is where your data resides. SignatureRuss Valentine [MVP-Outlook] > Worked for me too in a similar situation after migrating my outlook.pst > from [quoted text clipped - 109 lines] >> > >> > >> > >> > Can someone help? Thanks, Lissa > Then there are 2 possibilities: > 1. You haven't enabled the correct Contacts Folder for display. See if you [quoted text clipped - 25 lines] > > > > Sure hope you have a solution! Thanks! Lissa Steve: Hi Russ, I did all of the above, deleted the service and re-installed it, all the other settings are correct and I even created new profiles but to no avail. The moment you click on the address book folder it comes up with the Contacts folder first, but no contacts. I am using Outlook 2003 (part of Office SBE) any ideas??? You appear not to be displaying the correct Contacts Folder in the Address Book Service. Make sure the Contacts Folder that contains your Contacts is the one you have enabled as an email address book and added to your address book service. SignatureRuss Valentine [MVP-Outlook] > >> Then there are 2 possibilities: [quoted text clipped - 45 lines] > > I am using Outlook 2003 (part of Office SBE) any ideas??? > You appear not to be displaying the correct Contacts Folder in the Address > Book Service. > Make sure the Contacts Folder that contains your Contacts is the one you > have enabled as an email address book and added to your address book > service. Steve: I double checked that, (right click the folder and made sure it is ticked to show as address book) There is only one contacts folder under the folder list that contains all my contacts. I also updated Office as well as Windows, this problem boggles my mind, as I said, I went thru all the procedures even uninstalled Office and reinstalled it, but no success. > > You appear not to be displaying the correct Contacts Folder in the Address > > Book Service. [quoted text clipped - 9 lines] > problem boggles my mind, as I said, I went thru all the procedures even > uninstalled Office and reinstalled it, but no success. Steve: I rechecked, still no luck, when I type a contact name in the address book tab on the toolbar it will actually find and open the contact details, but nothing in the TO;tab on a new e-mail or when you click on the address book icon in the toolbar. I hope this will give you a better idea..:o)) Not really. You have something misconfigured. State which version of Outlook 2000 you are using, how many Outlook profiles you have, and the steps you used to configure your Outlook Address Book Service. SignatureRuss Valentine [MVP-Outlook] > >> > You appear not to be displaying the correct Contacts Folder in the [quoted text clipped - 25 lines] > > I hope this will give you a better idea..:o)) > Not really. You have something misconfigured. > State which version of Outlook 2000 you are using, how many Outlook profiles > you have, and the steps you used to configure your Outlook Address Book > Service. Steve: Ok, Outlook 2003, one profile, configured address book services as follows: moved .Pst files from old computer to new, went to e-mail accounts> view or change existing directories or address books, removed address book displayed, Closed outlook, restart outlook same route to directories and address books, click Add, Outlook address book, folder = Contacts: Personal Folders (the only one there)close Outlook and restart outlook Go to contacts on folder list, right click > Properties > Outlook Address book and tick "Show this folder as an e-mail Address Book" OK > closed outlook - restart Outlook click on Address book, contact folder shows but no contacts. Check Tools > Options, only Outlook Address Book and Contacts available, make sure contacts is selected thru-out display secquince, still no luck. I hope I explained in the propper manner, but I tried all available on the WEB, something is missing or my brain ie fried by now....:o(( First you said Outlook 2000. Now you say Outlook 2003. How did you "move" this PST file and configure Outlook to use it? You most likely have either a corrupt profile or more than one PST file or Contacts Folder. Use Folder List view to examine your profile and describe accurately both your Outlook version and what you see in your profile. SignatureRuss Valentine [MVP-Outlook] > >> Not really. You have something misconfigured. [quoted text clipped - 26 lines] > I hope I explained in the propper manner, but I tried all available on the > WEB, something is missing or my brain ie fried by now....:o(( > You appear not to be displaying the correct Contacts Folder in the Address > Book Service. [quoted text clipped - 50 lines] > > > > I am using Outlook 2003 (part of Office SBE) any ideas??? Russ: First you said Outlook 2000. Now you say Outlook 2003. How did you "move" this PST file and configure Outlook to use it? You most likely have either a corrupt profile or more than one PST file or Contacts Folder. Use Folder List view to examine your profile and describe accurately both your Outlook version and what you see in your profile. Steve: Sorry to go back to my first post, but here I said it was Office 2003 Small Buisiness Edition. 1. This is a new installation 2. I imported the old pst file (exported from old computer with Office 2003 SBE) 3. No luck with Contacts 4. Delete profile 5. Copy and paste old pst files to new location under local settings 6. Create new profile and point Contacts to Contacts file in Outlook 7. Still no luck 8. Tried pst repair tool 9. No problem found 10. Still no luck with Contacts No wonder. Never import a PST file. Never copy and paste a PST file. Go back and read those two sentences again. You have yet to create a profile that is properly connected to your data store. Countless posts exist that tell you how to do that. Create a new profile from scratch. Open the file and set it as your default. Close the first PST file that Outlook creates. Then configure your Outlook Address Book. If you had looked where I'd told you, you would have found a duplicate set of PST files or Contact Folders. SignatureRuss Valentine [MVP-Outlook] > >> You appear not to be displaying the correct Contacts Folder in the [quoted text clipped - 91 lines] > 9. No problem found > 10. Still no luck with Contacts > > > Steve: > > > Hi Russ, I did all of the above, deleted the service and re-installed it, [quoted text clipped - 31 lines] > 9. No problem found > 10. Still no luck with Contacts Steve: I guess after a week or more there is no answer to this problem........sad :o(( I answered it already. >> > > Steve: >> > > Hi Russ, I did all of the above, deleted the service and re-installed [quoted text clipped - 42 lines] > I guess after a week or more there is no answer to this problem........sad > :o(( Steve: Sorry Russ, but no luck, I did exactly that, went back and checked what you said, also read all I could find about how to do it. My problem stays the same. I can see my Contacts when I open the contacts folder, but when I click on the address book icon in the tool bar it shows the right Contacts folder but no Contacts. Search as I may, there is only one contacts folder, NO duplicate set of any .PST file on my computer, and I can see my hidden files and folders. Everything is set the way it should be according to all the posts I have read. Pardon me if I am a bit sceptical about Outlook at this time and seriously concidering migrating to other software for my e-mail, after all is said and done, it does not seem worth the effort any more, I am sure I tried all the solutions given as stipulated but have to admit defeat at this point. I guess the little green men in Outlook won another battle and MS lost another client. Thanks for your answers and patients. > I answered it already. > [quoted text clipped - 44 lines] > > I guess after a week or more there is no answer to this problem........sad > > :o(( But the method you posted for how you created a new profile and migrated your data was incorrect. You've done something wrong. The instructions I posted work for everyone else. What do you see listed when you go to Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change… > ? SignatureRuss Valentine [MVP-Outlook] > > Steve: [quoted text clipped - 78 lines] >> > problem........sad >> > :o(( > But the method you posted for how you created a new profile and migrated > your data was incorrect. You've done something wrong. The instructions I > posted work for everyone else. > What do you see listed when you go to Tools > E-mail accounts > View or > change existing directories or address books > Outlook Address Book > > Change… > ? Steve: Following your route I get the following; Contacts: Personal Folders (nothing else in the Outlook Address Books window) Then the option to "remove address book" and below "Show names by First Last (which is what I use. Start from the beginning then. Explain how you created this profile and migrated your data file to this profile. Explain how you confiugred the Outlook Address Book. All the necessary instructions have been posted. We cannot determine what you did wrong without knowing what you actualy did. SignatureRuss Valentine [MVP-Outlook] > >> But the method you posted for how you created a new profile and migrated [quoted text clipped - 12 lines] > Then the option to "remove address book" and below "Show names by > First Last (which is what I use. how do you do this. Step by step please. thank you. > You appear not to be displaying the correct Contacts Folder in the Address > Book Service. [quoted text clipped - 50 lines] > > > > I am using Outlook 2003 (part of Office SBE) any ideas??? I've got a daughter and son-in-law living in Oceanside. > how do you do this. Step by step please. thank you. Click Help>About. State if your Outlook 2000 is in Internet Mail Only mode (IMO) or Corporate/Workgroup mode (CW). SignatureBrian Tillman [MVP-Outlook] Hi Russ: I have the same problem. How do I remove the OUtlook Address Book Service? Do you mean uninstall all of Outlook? Thanks, Ron > Then there are 2 possibilities: > 1. You haven't enabled the correct Contacts Folder for display. See if you [quoted text clipped - 58 lines] > >> > > >> > Can someone help? Thanks, Lissa No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Hi Russ: > I have the same problem. How do I remove the OUtlook Address Book [quoted text clipped - 65 lines] >> >> > >> >> > Can someone help? Thanks, Lissa Sue, I am having a similar problem (Outlook 2003 SP2). When I go to Contacts Properties, the check box for showing Contacts as an address book is greyed out. I have tried adding a new directory by going to Tools|Email Accounts and adding a new address book. When I select "Outlook Address Book" and click <Next>, I get a dialog box that says "The account you have added is not fully configured. It might now work properly until reconfigured correctly." When I acknowledge the pop-up, I get kicked back to the same screen where I select either Personal Address Book or Outlook Address Book. Any clues what might be going on? Don Davis > No, simply go to Tools | Email Accounts and use the dialog for modifying address lists to remove the Outlook Address Book. Restart Outlook. Add the OAB back in. > [quoted text clipped - 67 lines] > >> >> > > >> >> > Can someone help? Thanks, Lissa Sounds like you need to restart Outlook after adding the Outlook Address Book. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Sue, > [quoted text clipped - 7 lines] > select either Personal Address Book or Outlook Address Book. Any clues what > might be going on? Russ, i am having the same problem, but I have Windows Vista. I am running Outlook 2000. My contacts display, but the rest of the story is the same as lisa's. I don't know where to look for the PST files or Contact Folders. I tried importing, but the first time it did not work. I I typed them all in to no avail. they are in contacts but don't work for when I email. Secondly, I have loaded and unloaded this program three different times. i did not do the utility thing you are talking about. And I don't know what you are talking about in re-read the article and follow those instruction. Will you direct me please. > Then there are 2 possibilities: > 1. You haven't enabled the correct Contacts Folder for display. See if you [quoted text clipped - 58 lines] > >> > > >> > Can someone help? Thanks, Lissa Need more accurate version information and a more accurate description of your problem. Outlook 2000 exists in 2 completely different mail support modes. SignatureRuss Valentine [MVP-Outlook] > Russ, i am having the same problem, but I have Windows Vista. I am running > Outlook 2000. My contacts display, but the rest of the story is the same [quoted text clipped - 89 lines] >> >> > >> >> > Can someone help? Thanks, Lissa I am having the same problem Lissa had, only I used the Import function to bring my address book from Outlook Express to Outlook. When I try to email, I get the exact same message she did about unable to access the Address book/Contacts. I used the instructions from Microsoft Office Online, and followed them to a T. In your subsequent post to Lissa, you said to remove the address book and then reinstall it. How do you do that exactly? Thanks for any help I can get! D'Ann > Never use the file migration utility. It does not work for Outlook. > It should be a simple matter to reconnect your Outlook Address Book. [quoted text clipped - 21 lines] > > > > Can someone help? Thanks, Lissa Hard to say since you did not post your Outlook version. Read this: http://home.indy.rr.com/russval/addressbook.htm#Lose SignatureRuss Valentine [MVP-Outlook] >I am having the same problem Lissa had, only I used the Import function to > bring my address book from Outlook Express to Outlook. When I try to [quoted text clipped - 40 lines] >> > >> > Can someone help? Thanks, Lissa I can click on the contact folder and see the contacts. But, when I am sending an email and hit the TO buttonr (which should bring up the contact emails) it does not. It is totally blank. > Never use the file migration utility. It does not work for Outlook. > It should be a simple matter to reconnect your Outlook Address Book. [quoted text clipped - 21 lines] > > > > Can someone help? Thanks, Lissa Lissa, Did anybody help with your nquestion?..I have the same problem. Dennis > I have a new computer with Outlook 2003. I used a file migration utility to > bring over files/data/settings from old PC with Outlook 2000. I have done [quoted text clipped - 14 lines] > > Can someone help? Thanks, Lissa Several times a day. Never use a "file migration utility" to transfer Outlook data. Copy the data file yourself, then configure the other installation of Outlook to use it. Once you do, reconfigure the Outlook Address Book to display the correct Contacts Folder. Take a look at these pages for info on Outlook data backup or transfer: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/assistance/HA010771141033.aspx SignatureRuss Valentine [MVP-Outlook] > Lissa, > Did anybody help with your nquestion?..I have the same problem. [quoted text clipped - 25 lines] >> >> Can someone help? Thanks, Lissa |
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