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MS Office Forum / Outlook / Contacts / July 2005Loss of data in my address book
I have had two occassions when my Address Book "went back to the past". That is, new email addresses disappeared and were replaced with older addresses for that contact. Does anyone know what is happening and how to correct it? Not without knowing your Outlook version and what steps you use to cause this behavior. This does not happen all by itself. Clarify what you mean by "Address Book" and where its data is stored.  SignatureRuss Valentine [MVP-Outlook] >I have had two occassions when my Address Book "went back to the past". >That > is, new email addresses disappeared and were replaced with older addresses > for that contact. > > Does anyone know what is happening and how to correct it? The Outlook version is Office 2000. The Address Book is stored in C:\documents and settings\james allen\start menu\programs\accessories The Address Book is where I keep the email addresses for contacts. Both times this has happen, it has been upon turning on the computer after an extended absence from my office-6 days in this last instance. I also lost everythiing in my inbox and all sub-folders. It seems like a "restore" of outlook from a past date that happened upon boot up. > Not without knowing your Outlook version and what steps you use to cause > this behavior. [quoted text clipped - 6 lines] > > > > Does anyone know what is happening and how to correct it? Impossible. Outlook does not have a separate address book. All address book information is stored in the Contacts Folder of your Outlook Data File. Clarify your configuration. We need your full Outlook information because Outlook 2000 exists in two completely different versions. Include the mail support mode (listed in Help | About, line 2 if you don't know). SignatureRuss Valentine [MVP-Outlook] > The Outlook version is Office 2000. The Address Book is stored in > C:\documents and settings\james allen\start menu\programs\accessories [quoted text clipped - 18 lines] >> > >> > Does anyone know what is happening and how to correct it? My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet mail only-Security Update. How do I find the Outlook Data file? > Impossible. > Outlook does not have a separate address book. [quoted text clipped - 25 lines] > >> > > >> > Does anyone know what is happening and how to correct it? The properties of your root folder in Outlook will tell you. But that is not your problem. Read my other reply. SignatureRuss Valentine [MVP-Outlook] > My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet [quoted text clipped - 36 lines] >> >> > >> >> > Does anyone know what is happening and how to correct it? I have read your other reply--I am sorry but it doesn't communicate to me. I do not understand what caused the loss of all of my "new" (last 6 months) contact information and all of the saved emails in the subfolders to the Inbox and all of the emails that were in my Inbox when I left on vacation. The Outlook Address book that I am referring to is where I store the email addresses of my contacts. It is accessable from the Tools menu. > The properties of your root folder in Outlook will tell you. But that is not > your problem. Read my other reply. [quoted text clipped - 38 lines] > >> >> > > >> >> > Does anyone know what is happening and how to correct it? Now you are asking a different question and changing the story. First you asked why you "lost data" in your Address Book and claimed you were using the Address Book from your Start menu. That would simply mean you were looking at the wrong address book. You need to start over and provide a more accurate and complete description of your problem. Outlook does not just lose data at random. This is an end user problem and we have no information to tell us what you are doing. It appears you are changing which Outlook data file you are accessing, perhaps by using a different Windows Logon. SignatureRuss Valentine [MVP-Outlook] >I have read your other reply--I am sorry but it doesn't communicate to me. > I do not understand what caused the loss of all of my "new" (last 6 [quoted text clipped - 53 lines] >> >> >> > >> >> >> > Does anyone know what is happening and how to correct it? Sorry if my answers seem not to connect. Let me restate the situation. I returned to the office after a seven day absence. I turned on my computer and booted into Windows XP. I clicked on my user button, and brought up my desk top. Wanting to check my email, I opened Outlook. As Outlook open I received flashes of past scheduled appointments that had been entered on my calendar. Email downloaded from my server and I remembered an email I wanted to send to 4 people and started that process. When I clicked on the "TO" for email addresses, I was taken to the Address Book. I entered the name of the first person I wanted and discovered he wasn't in my address book. I then checked for the others and they were not there either. (These were all contacts that had been entered in the last 6 months). I also noticed that the email address for my sister was not the one she had recently sent to me, but the one she had several months ago. I canceled the email and went back to the Inbox and noticed that all of the emails in the Inbox were new downloads from the server. The 20 or so that had been in the Inbox when I left on vacation were missing. I have a number of personal folders that I have created to store emails that I want to keep. These are sub-folders under the Inbox. All of these folders are empty. That is the condition that caused me to say that my Address Book looked like it had been restored to some past period. Unfortunately that is true for all the files in Outlook. When you asked where the Address Book was stored, I did a search for Address Book and found it in the Start Menu location I gave you. Obviously that was bad information. Does that give you a better understanding of my difficulty? > Now you are asking a different question and changing the story. > First you asked why you "lost data" in your Address Book and claimed you [quoted text clipped - 63 lines] > >> >> >> > > >> >> >> > Does anyone know what is happening and how to correct it? Yes it does. Clearly what has happened here is that the installation of Outlook that you opened after vacation is using a different Outlook data file than the one you were using before. Outlook data files are very reliable and do not just lose data. You can create different "profiles" of Outlook that will each use a different Outlook Data File. However, since we no know that you are using the IMO mode of Outlook, it can only use a different Outlook profile if you use a different Windows logon. So the only way this could happen is if you used a different Windows user logon. You should be able to search for other Outlook data files on your hard drive (they're hidden files) and open each in Outlook until you find the one you were using before. SignatureRuss Valentine [MVP-Outlook] > Sorry if my answers seem not to connect. Let me restate the situation. > [quoted text clipped - 129 lines] >> >> >> >> > >> >> >> >> > Does anyone know what is happening and how to correct it? I have two Outlook data files. Both are in the Documents and Settings area. When I choose to open them with Outlook, I get an email template with the file show as an attached file to the email. It does not open. > Yes it does. > Clearly what has happened here is that the installation of Outlook that you [quoted text clipped - 142 lines] > >> >> >> >> > > >> >> >> >> > Does anyone know what is happening and how to correct it? Then those are not Outlook Data files or you are not opening them correctly. What is their file extension? How did you create them? How are you trying to open them? SignatureRuss Valentine [MVP-Outlook] >I have two Outlook data files. Both are in the Documents and Settings area. > When I choose to open them with Outlook, I get an email template with the [quoted text clipped - 168 lines] >> >> >> >> >> > >> >> >> >> >> > Does anyone know what is happening and how to correct it? Both files have .pst extensions. One file is labeled archive.pst, the other file is labeled Outlook.pst. I tried to open them by right clicking on the file and selecting "open with" and then selecting Outlook. I believe the Archive.pst file was created when I used the archive function. I do not know how the Outlook.pst file was created. > Then those are not Outlook Data files or you are not opening them correctly. > What is their file extension? [quoted text clipped - 172 lines] > >> >> >> >> >> > > >> >> >> >> >> > Does anyone know what is happening and how to correct it? You can only open PST files within Outlook, not from the Context menu. File > Open > Personal Folders file What is the path to Outlook's current PST file? How many user logons do you have and what are their privilges? ------ Russ Valentine [MVP-Outlook] > Both files have .pst extensions. One file is labeled archive.pst, the other > file is labeled Outlook.pst. [quoted text clipped - 185 lines] >>>>>>>>>>>>> >>>>>>>>>>>>>Does anyone know what is happening and how to correct it? There are two user logons displayed when Windows XP opens. One for me and one for my wife. The log for my wife has not been set up as she uses mine when she uses this computer The path to the mailbox.pst file that is displayed with command > File > Open > Personal Folders file is C:\Documents and Settings\James Allen\My Documents\My Documents. However their is another Mailbox.pst file located at C:\Documents and Settings\James Allen\My Documents\My Documents\My Documents. When I look at the properties of the two files they appear to be the same in terms of date created and size. You mentioned that Outlook had obviously opened in a different data file when I returned from vacation than the data file it was using before I left on vacation. Is the extension for the data files used .pst or something else? > You can only open PST files within Outlook, not from the Context menu. > File > Open > Personal Folders file [quoted text clipped - 193 lines] > >>>>>>>>>>>>> > >>>>>>>>>>>>>Does anyone know what is happening and how to correct it? All Outlook data files will have a PST extension. Since Outlook data files do not just randomly lose data as you described, the only explanation for that behavior is that for some reason you were opening a different Outlook data file than you were before. The best way to see if that is the case is to search for and open every PST file on your hard drive until you find the one that has all your data. SignatureRuss Valentine [MVP-Outlook] > There are two user logons displayed when Windows XP opens. One for me and > one [quoted text clipped - 252 lines] >> >>>>>>>>>>>>> >> >>>>>>>>>>>>>Does anyone know what is happening and how to correct it? I will do that. I will let you know the result. Thanks for your help!! > All Outlook data files will have a PST extension. > Since Outlook data files do not just randomly lose data as you described, [quoted text clipped - 258 lines] > >> >>>>>>>>>>>>> > >> >>>>>>>>>>>>>Does anyone know what is happening and how to correct it? OK. I see now what you're doing. You're confusing the Windows Address Book with the Outlook Address Book. If you want to use your Outlook Address Book, launch it from Outlook, not your Start menu. SignatureRuss Valentine [MVP-Outlook] > The Outlook version is Office 2000. The Address Book is stored in > C:\documents and settings\james allen\start menu\programs\accessories [quoted text clipped - 18 lines] >> > >> > Does anyone know what is happening and how to correct it? I searched my hard drive for *.pst, opened each of them with Outlook-none conatained the 25+ emails that were in my Inbox, the latest email addresses for contacts, or the data that had been saved in subfolders to the Inbox. Is it possible this is caused by a virus? I ask because it is the second time it has happened. Jim Allen > OK. I see now what you're doing. > You're confusing the Windows Address Book with the Outlook Address Book. [quoted text clipped - 22 lines] > >> > > >> > Does anyone know what is happening and how to correct it? I have never seen a loss of data like this for no reason. There must be more to this story somewhere. SignatureRuss Valentine [MVP-Outlook] >I searched my hard drive for *.pst, opened each of them with Outlook-none > conatained the 25+ emails that were in my Inbox, the latest email [quoted text clipped - 36 lines] >> >> > >> >> > Does anyone know what is happening and how to correct it? I have a similar problem. My version of Outlook Contacts is Microsoft Office Outlook 2003 (11.6359.6408) SP1. Anyway, I have my addresses, etc., in the Contacts folder. I can find some of my contacts and not others. Though we've asked it to sort alphabetically by last name, sometimes it does and sometimes it doesn't. I was looking at one contact this morning that was "filed" correctly. I changed the e-mail address and told it to Save and Close. It did. Then, just for the heck of it, I looked under the first initial of the last name--the place where the Contact had always been stored and found. It was no longer there! I haven't been able to find it yet, but I'm sure that "Save and Close" does not mean "Save and Destroy." So what did Outlook do with it? My husband is as confused as I am about how Outlook saves some things correctly but not others. YIKES! Hopefully, it did not erase what I told it to Save--it has to be there somewhere; I just don't know where quite yet. Any help would be appreciated. Thank you. > I have had two occassions when my Address Book "went back to the past". That > is, new email addresses disappeared and were replaced with older addresses > for that contact. > > Does anyone know what is happening and how to correct it? |
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