Contacts for separate mailboxes merging

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DarylT - 27 Apr 2005 13:30 GMT

A couple of users on our network have reported this: They configure their
Outlook 2002 profile to open 2 mailboxes, their own plus a resource mailbox
of which they are an owner. They then find that the contacts for the 2
mailboxes have become merged, the contents of each 'contacts' folder is now
identical and is a combination of each mailbox's contacts.

This only happens occaisionally, I have not been able to replicate it.
However when it does happen it is permanent and the merged contacts are seen
by all the users who access the resource mailbox, until manually cleaned up.
Has anyone seen this problem?

Many thanks,

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Darylt

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Sue Mosher [MVP-Outlook] - 01 May 2005 21:56 GMT

I've never seen nor heard of such a scenario. It might be useful to know *where* they're seeing these merged contacts -- in the contacts folder itself? In the address book?

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>A couple of users on our network have reported this: They configure their
> Outlook 2002 profile to open 2 mailboxes, their own plus a resource mailbox
[quoted text clipped - 8 lines]
>
> Many thanks,

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DarylT - 02 May 2005 12:45 GMT

They are seeing the merged contacts in the contacts folder itself. If I open
the resource mailbox I can see the user's personal contacts in addition to
the ones which should be there. The user says that when they initially
merged if he deleted a contact from one folder it deleted it from both, as if
they had become linked. However, I didn't find this happened when I tried it
on his machine.

Signature

Darylt

> I've never seen nor heard of such a scenario. It might be useful to know *where* they're seeing these merged contacts -- in the contacts folder itself? In the address book?
>
[quoted text clipped - 10 lines]
> >
> > Many thanks,

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Sue Mosher [MVP-Outlook] - 02 May 2005 13:23 GMT

Outlook has no feature or known bug that would explain the behavior you're seeing. The most logical explanation, in fact, is that the user actually copied or moved the items into that folder.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> They are seeing the merged contacts in the contacts folder itself. If I open
> the resource mailbox I can see the user's personal contacts in addition to
[quoted text clipped - 15 lines]
>> > by all the users who access the resource mailbox, until manually cleaned up.
>> > Has anyone seen this problem?

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DarylT - 02 May 2005 13:41 GMT

I suspected that might be the case. Thanks for the reply!

Signature

Darylt

> Outlook has no feature or known bug that would explain the behavior you're seeing. The most logical explanation, in fact, is that the user actually copied or moved the items into that folder.
>
[quoted text clipped - 17 lines]
> >> > by all the users who access the resource mailbox, until manually cleaned up.
> >> > Has anyone seen this problem?

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