orphaned contact lists

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weavie - 04 May 2005 16:00 GMT

i have a user that has outlook 2000 9.0.0.2711. she moved a personal contact
into the public folder. she placed this public version into her view for the
address book. now she has two address books with the same name. when she
tries to click on the original list she receives "An internal support
function returned an error." the original list cannot be recreated. is
there any way to removed this orphaned contact list?

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Russ Valentine [MVP-Outlook] - 04 May 2005 22:24 GMT

See if you can delete it here:
Tools menu > Services > Highlight the Outlook Address Book service > Click
Properties >

Signature

Russ Valentine
[MVP-Outlook]

>i have a user that has outlook 2000 9.0.0.2711. she moved a personal
>contact
[quoted text clipped - 4 lines]
> function returned an error." the original list cannot be recreated. is
> there any way to removed this orphaned contact list?

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weavie - 10 May 2005 20:28 GMT

Thanks for the reply. We tried the information below and there appeared two
address books in the properties area. Deleted one and then opened her main
address book and there are still two areas showing the same information.
When she clicks on the "bad name" she continued getting the internal support
error as below.

> See if you can delete it here:
> Tools menu > Services > Highlight the Outlook Address Book service > Click
[quoted text clipped - 8 lines]
> > function returned an error." the original list cannot be recreated. is
> > there any way to removed this orphaned contact list?

Reply to this Message

Russ Valentine [MVP-Outlook] - 10 May 2005 23:01 GMT

You'll have to provide more accurate information.
Specify the address services installed in this profile.
Normally there would be only one.
You said you added folders, not address book services.

Signature

Russ Valentine
[MVP-Outlook]

> Thanks for the reply. We tried the information below and there appeared
> two
[quoted text clipped - 21 lines]
>> > is
>> > there any way to removed this orphaned contact list?

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weavie - 11 May 2005 13:46 GMT

user had a grouping in her address book identified as psychologists. she
also wanted via properties shared this group with several different people
who had various outlook versions. this produced several issues. so she
moved this psychologists group to the public folder without removing the
properties. now when she goes into the address book to address an email, she
has two "headings" identified as psychologists. we were able to remove the
duplicate headings from the other members of the group but no luck with this
main user. when she access the first heading entitled "psychologists" she
gets the internal support function error. when she clicks on the second
heading she gets the correct information. the user is requesting the removal
of this first heading the gets the internal support error. i hope this is
the detail you wanted. thanks for any help.

> You'll have to provide more accurate information.
> Specify the address services installed in this profile.
[quoted text clipped - 25 lines]
> >> > is
> >> > there any way to removed this orphaned contact list?

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Russ Valentine [MVP-Outlook] - 11 May 2005 23:16 GMT

No, it's only worse. Incomplete information just keeps trickling in slowly.
None of this is at all clear. It was never apparent that you were talking
about Public Folders on Exchange Server, not a Contacts Folder. Nor is there
any notion of what you mean by "groups in the address book" since Outlook
does not use groups in the address book--it uses distribution lists in
Contacts Folders.
I'll give up. You might want to clarify your post and try an Exchange group.

Signature

Russ Valentine
[MVP-Outlook]

> user had a grouping in her address book identified as psychologists. she
> also wanted via properties shared this group with several different people
[quoted text clipped - 47 lines]
>> >> > is
>> >> > there any way to removed this orphaned contact list?

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