Using Contacts in Word to address Envelopes

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Jerry - 05 May 2005 22:28 GMT

I am using Outlook 2003 and Word 2003. I need to use my contacts to insert
addresses for envelopes in Word but when I try to do this I get an error
message: "The address list could not be displayed. The Contacts folder
associated with this address list could not be opened; it may have been moved
or deleted, or you do not have permissions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Office Outlook Help."
I do not know why I want to "remove this folder". I have access to my
Accounts and Business Contacts but not to my "Contacts" which is what I need.
Any help would be greatly appreciated.
Thanks

Reply to this Message

Russ Valentine [MVP-Outlook] - 05 May 2005 22:58 GMT

You did something to corrupt your Outlook Address Book settings. It is not
unusual for the Outlook Address Book to "lose track" of the connection to
its Contacts Folder when you move or import your PST or update your Outlook
version or operating system. Use the following steps to reset the
connection. Note that in some instances you may actually have to remove the
Outlook Address Book completely from your Profile, close Outlook, and then
re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

>I am using Outlook 2003 and Word 2003. I need to use my contacts to insert
> addresses for envelopes in Word but when I try to do this I get an error
[quoted text clipped - 10 lines]
> Any help would be greatly appreciated.
> Thanks

Reply to this Message

Jerry - 05 May 2005 23:15 GMT

This is a new Machine that I brought Outlook info into and then activated BCM
and set that up. Corruption must have occured somewhere along the way.
Following your instructions has me back in business with Outlook and Word
talking again. Thanks for your help Russ.

> You did something to corrupt your Outlook Address Book settings. It is not
> unusual for the Outlook Address Book to "lose track" of the connection to
[quoted text clipped - 30 lines]
> > Any help would be greatly appreciated.
> > Thanks

Reply to this Message