Mail Merge problems

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Tom Horsley - 22 Jun 2005 11:13 GMT

Hello,

We have just installed Office 2003 SBE onto the client workstations
connected to an SBS 2000 server. In Exchange 2000 we have set up a company
contact folder as a Public Folder.

The problem is that we are unable to perform mail merges from Word 2003
using these contacts. There seem to be two separate systems.

1. Using the Word mail merge wizard, the public folder contacts does not
appear as a choice in the profile even though it *is* set to be usable as an
address book.

2. If we try to use the Outlook 2003 mail merge we eventually get an error
complaining of 'corrupt or missing SCHDMAPI.dll' I've followed KB290721 to
no avail.

--
Regards,

Tom Horsley

Reply to this Message

Sue Mosher [MVP-Outlook] - 01 Jul 2005 18:32 GMT

You must start a merge from a public folder from Outlook, not Word. I haven't seen the error you describe. Maybe Help | Detect and Repair would be a good idea.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Hello,
>
[quoted text clipped - 17 lines]
>
> Tom Horsley

Reply to this Message

Dave Stapley - 05 Jul 2005 15:41 GMT

I am seeing the same problem on a number of PC's, all using Office 2003
professional. This problem is happening when trying to mail merge from
Outlook contacts in a users profile, not from public contacts.

We can merge from Word.

We have tried Detect and Repair, we have made sure the OS and Office are
fully updated.

And I have scoured TechNet for an answer to no avail.

TIA for any help

Dave

> You must start a merge from a public folder from Outlook, not Word. I haven't seen the error you describe. Maybe Help | Detect and Repair would be a good idea.
>
[quoted text clipped - 19 lines]
> >
> > Tom Horsley

Reply to this Message

Sue Mosher [MVP-Outlook] - 05 Jul 2005 16:03 GMT

Does the problem occur no matter what contacts folder you start the merge from in Outlook? Have you tried creating a new mail profile and testing with that? Did you try the actions in KB290721?

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>I am seeing the same problem on a number of PC's, all using Office 2003
> professional. This problem is happening when trying to mail merge from
[quoted text clipped - 29 lines]
>> > complaining of 'corrupt or missing SCHDMAPI.dll' I've followed KB290721 to
>> > no avail.

Reply to this Message