A inusual problem. I cannot view the contacts in Outlook 2000

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Johnny Azuaje - 28 Jun 2005 22:51 GMT

A user has asked my help. She can view her Inbox, Calendar, Tasks, etc. with
her Outlook 2000 client. However, she cannot view the Contacts folder. No
errors are displayed. Only a sentence: "Cannot display the content"

Troubleshooting:
-Access to Contacts via OWA. Ready & Works fine
-Repair Outlook 2000. Ready
-Reinstall Office 2000. Ready
-Configure test account. Ready & Works fine with my account.
-....however, the user cannot view her Contacts in the Oulook Client.

Any suggestion?

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Brian Tillman - 29 Jun 2005 15:52 GMT

> A user has asked my help. She can view her Inbox, Calendar, Tasks,
> etc. with her Outlook 2000 client. However, she cannot view the
> Contacts folder. No errors are displayed. Only a sentence: "Cannot
> display the content"

I don't see "ran the Inbox Repair Tool" in your list of troubleshooting.

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Brian Tillman

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Johnny Azuaje - 29 Jun 2005 17:30 GMT

Hi Brian, thanks.

Is not a PST file. I refer to Contacts folder in the mailbox of the user.

Can I use the Inbox Repair Tool in this escenario?

Thanks for your attention,

> > A user has asked my help. She can view her Inbox, Calendar, Tasks,
> > etc. with her Outlook 2000 client. However, she cannot view the
> > Contacts folder. No errors are displayed. Only a sentence: "Cannot
> > display the content"
>
> I don't see "ran the Inbox Repair Tool" in your list of troubleshooting.

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Brian Tillman - 29 Jun 2005 21:04 GMT

> Is not a PST file. I refer to Contacts folder in the mailbox of the
> user.
>
> Can I use the Inbox Repair Tool in this escenario?

Nope. Exchange servers have other mailbox repair tools.

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Brian Tillman

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Johnny Azuaje - 29 Jun 2005 22:35 GMT

Hi. The problem has been solved. I moved the user's mailbox from a server to
another.

I think that the origin of the problem was data corruption

Brian, thank you

> > Is not a PST file. I refer to Contacts folder in the mailbox of the
> > user.
> >
> > Can I use the Inbox Repair Tool in this escenario?
>
> Nope. Exchange servers have other mailbox repair tools.

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