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MS Office Forum / Outlook / Contacts / July 2005Lost the Contacts content
After using the Disk Cleanup I lost the entire content of the Contacts. I located the pst file but don't know what to do to bring all addresses back to my Contacts. I am using XP pro with Office 2003 Small Business Edition. Help... MS Explain more accurately what happened. Bear in mind that disk cleanup will not touch a PST file. Bear mind that Contacts do not exist separately from a PST file. There is more to this story than you've told us. Please tell me you back up your data.  SignatureRuss Valentine [MVP-Outlook] > After using the Disk Cleanup I lost the entire content of the Contacts. > I located the pst file but don't know what to do to bring all addresses > back > to my Contacts. I am using XP pro with Office 2003 Small Business Edition. > Help... > MS I don't really know what happened. I did the Disk Cleanup, then defragmented my C drive and turned off the computer. Next time I opened my Outlook the contacts were gone. I am a computer rookie so I don't know what kind of information you need from me to fix this problem. Thanks, MS > Explain more accurately what happened. > Bear in mind that disk cleanup will not touch a PST file. [quoted text clipped - 7 lines] > > Help... > > MS When you re-opened Outlook, did you get any error messages about a missing file or a file that could not be found? Do you have more than one Windows logon account? Do you use more than one Outlook profile? For some reason Outlook is now using a different data file than the one you were using before. I wasn't there and can't tell you why. But your data will still be there. Search your hard drive for all PST files. Open each in Outlook until you find your Contacts. SignatureRuss Valentine [MVP-Outlook] >I don't really know what happened. I did the Disk Cleanup, then >defragmented [quoted text clipped - 16 lines] >> > Help... >> > MS Thanks for halping me out. I have only one windows log-on and profile. I am not getting any error messages when opening Outlook. I found 6 pst files and opened all of them in Outlook. They all contain my mail and mail folders but none has the contacts. I was able to open my mail in the inbox and send e-mai. The only strange thing I noticed was that while locating pst files some folders containing pst files looked faded in Windows Explorer. Does the above tell you anything? > When you re-opened Outlook, did you get any error messages about a missing > file or a file that could not be found? [quoted text clipped - 25 lines] > >> > Help... > >> > MS Only that I wished you had backed up your data. This is inexplicable without more details. SignatureRuss Valentine [MVP-Outlook] > Thanks for halping me out. > I have only one windows log-on and profile. I am not getting any error [quoted text clipped - 42 lines] >> >> > Help... >> >> > MS Thanks for helping. MS > Only that I wished you had backed up your data. > This is inexplicable without more details. [quoted text clipped - 44 lines] > >> >> > Help... > >> >> > MS Have you checked to see if your data accidentally got moved to a different folder? Outlook just does not lose data for no reason. It takes some definitive action on the part of the end user. SignatureRuss Valentine [MVP-Outlook] > Thanks for helping. > MS [quoted text clipped - 52 lines] >> >> >> > Help... >> >> >> > MS No, I haven't. What should I look for? I checked all pst files but it did not help... > Have you checked to see if your data accidentally got moved to a different > folder? [quoted text clipped - 56 lines] > >> >> >> > Help... > >> >> >> > MS Use the Folder List view. Expand all folders. Examine every one. SignatureRuss Valentine [MVP-Outlook] > No, I haven't. What should I look for? I checked all pst files but it did > not [quoted text clipped - 68 lines] >> >> >> >> > Help... >> >> >> >> > MS This may be a really dumb question and relates directly to where Russ is sending you (BTW I think your ESP's great today Russ!) - are you in Mail folders view????? You must in 2003 use the Folder List view to see folders other than email ones (eg Contacts, Calendar etc.) Judy Gleeson - MVP Outlook Acorn Training and Consulting Canberra, Australia see what Outlook training can do to improve productivity: www.acorntraining.com.au/pdfdocs/ProductivITwithOutlook.pps www.acorntraining.com.au/productivit.htm > Use the Folder List view. > Expand all folders. [quoted text clipped - 86 lines] > >> >> >> >> > Help... > >> >> >> >> > MS > I found 6 pst files and opened all of them in Outlook. They all > contain my mail and mail folders but none has the contacts. Do you mean none contains a Contacts folder? I simply don't see how that's possible. > I was able to open my mail in the inbox and send e-mai. How did you specify the recipient address? Do you click To and select one from the Address Book or did you simply type one in the To field? > The only strange thing I noticed was that while locating pst files > some folders containing pst files looked faded in Windows Explorer. That means the folders are "hidden" folders. For example, the folder %UserProfile%\Local Settings (C:\Documents and Settings\username\Local Settings) is a hidden folder, as is the Application Data folders both parallel to it and underneath it (i.e., %UserProfile%\Application Data and %UserProfile%\Local Settings\Application Data). The default location for your PST is %UserProfile%\Local Settings\Application Data\Microsoft\Outlook. When looking for PSTs, it's a good idea to enable searching in hidden files and folders. SignatureBrian Tillman |
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