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MS Office Forum / Outlook / Contacts / July 2005Contacts in Outlook
Just migrated from NT SBS to 2003 SBS. Used Exchange 5.5 previously, running Exchange 2003 now. Everything came over from the old server fine. The only problem that I'm having is with OL 2003 on 2 machines. We can see all the contacts that the users had previously (about 900), however when we open a new message and click on "To:" we do not get them listed as an address book. Here is what I've tried (in no particular order): 1. Contacts -> Properties -> Address book tab -> "Show this folder as an address book" is disabled. 2. Tools ->Email Accounts -> view/change existing Exchange is all that is listed, no settings for address book. 3. Exporting address book to a PST file and importing back in 4. Exporting address book to PST file, re-install of OL, import PST back in. 5. Complete uninstall of Office, OL 2003, and reinstallation of both. 6. Sign both users into machines that are known to work correctly, both can then access thier contacts from a new email message. So I know this is an issue with the 2 local machines. 7. Recreation of computer account in SBS Management Console. None of the above has worked. Any advice would be greatly appreciated.  SignatureLincoln Go to Tools || Email Accounts || View or change existing directories or address book || is the Outlook Address Book listed if Yes remove it and close and restart Outlook, if it isn't listed then use the Add button to add it || Close and restart Outlook and also make sure the contact folder is enabled as an email address book. > Just migrated from NT SBS to 2003 SBS. Used Exchange 5.5 previously, > running [quoted text clipped - 21 lines] > > None of the above has worked. Any advice would be greatly appreciated. Thanks Noel, I tried what you recommended. The address book was not listed. When I tried adding it, it still was not listed from an email message. I checked again and I still cannot enable it as an address book. This setting is greyed out on this machine for some reason, but enabled on every other machine that I migrated. So I don't believe it is being blocked by a group policy. In fact if I log the user into another machine, the setting is checked and enabled to show the contacts folder as an address book. > Go to Tools || Email Accounts || View or change existing directories or > address book || is the Outlook Address Book listed if Yes remove it and [quoted text clipped - 26 lines] > > > > None of the above has worked. Any advice would be greatly appreciated. > Thanks Noel, I tried what you recommended. The address book was not > listed. When I tried adding it, it still was not listed from an email > message. You said "tried". Either you added it or you didn't. I'm presuming you used Tools>E-mail Accounts>Add a new directory or address book>Next>Additional Address Books>Next>Outlook Address Book>Next>Finish, followed by right-click on Contacts>Properties>Outlook Address Book, then check "SHow this folder as an e-mail Address Book". SignatureBrian Tillman Please accept my apologies, I should've explained further. You would be partly correct. By "tried" I meant that I did: Tools>E-mail Accounts>Add a new directory or address > book>Next>Additional Address Books>Next>Outlook Address Book>Next>Finish This added another mail folder entirely to the users local installation of OL. Which is something of a mystery. And both recieve mail when she recieves it in Exchange. I thought I messed up so I removed it and tried it again. same result. I then went to the folder view, right-clicked on 'contacts', selected properties, selected the Outlook Address Book tab, and am left with the same result. "Show this folder as an e-mail Address Book" is greyed out - disabled. I cannot change this setting. This user can log into any other workstation or the RWW and everything works correctly. No other users are experiencing this difficulty. So let me stress that I believe it to be an issue local to this particular installation of OL. > > Thanks Noel, I tried what you recommended. The address book was not > > listed. When I tried adding it, it still was not listed from an email [quoted text clipped - 5 lines] > followed by right-click on Contacts>Properties>Outlook Address Book, then > check "SHow this folder as an e-mail Address Book". > This added another mail folder entirely to the users local > installation of OL. Which is something of a mystery. And both > recieve mail when she recieves it in Exchange. I thought I messed up > so I removed it and tried it again. same result. This is a sign of a damaged mail profile. Try creating a new one in Control Panel's Mail applet. SignatureBrian Tillman If anyone is interested, I've found a solution that worked. 1. System restore to day before migration on system in question 2. recreation of computer account and applications on server, including OL 3. logged in to local machine 4. connected with server and connected computer to network 5. Server reinstalled all applications 6. Re-established Exchange account 7. Contacts were visible from new email message in Outlook at that point. Why it didn't work the first time when I was doing the migration I'm not sure. Or for that matter the multiple re-installations thereafter. Possible random hiccup or collision on the network would be my best guess. A poor assumption I'm sure, but it works. Thank you guys for your time and efforts. SignatureLincoln > Just migrated from NT SBS to 2003 SBS. Used Exchange 5.5 previously, running > Exchange 2003 now. Everything came over from the old server fine. The only [quoted text clipped - 16 lines] > > None of the above has worked. Any advice would be greatly appreciated. Glad you got it resolved > If anyone is interested, I've found a solution that worked. > [quoted text clipped - 41 lines] >> >> None of the above has worked. Any advice would be greatly appreciated. |
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