Is he customizing a default view or creating a new one from scratch? He
might want to try creating a new one to see if that works better.

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Jocelyn Fiorello
MVP - Outlook
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> A user in Outlook 2003 keeps changing the view in the contacts to be arranged
> by category and then by company name. However Oultook keeps lossing the
> setting when you close it. It only happens on this particular PC. Any ideas?
>
> Thanks.