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MS Office Forum / Outlook / Contacts / September 2005Compatibility issue?
I informed a user how to insert a distribution list into an e-mail message and send it to other users offsite. Some of the outside users reported that when they open the distribution list, it is empty. We are using Outlook 2003, but they are using Outlook XP. Is there a compatibility issue? No. Perhaps you should have posted exactly what you "informed" these users.  SignatureRuss Valentine [MVP-Outlook] >I informed a user how to insert a distribution list into an e-mail message > and send it to other users offsite. Some of the outside users reported > that > when they open the distribution list, it is empty. We are using Outlook > 2003, but they are using Outlook XP. Is there a compatibility issue? I had the user insert the distribution list by going to (in the e-mail) Insert -> Item. Then navigate to the distribution list, select it, and insert it as an attachment. The users on the other end confirmed that when they see the attachment that it is an empty e-mail message. I had them send me a distribution list, and it's the same thing - instead of it showing as a Contact Item, it's opening as an empty e-mail message. > No. > Perhaps you should have posted exactly what you "informed" these users. [quoted text clipped - 3 lines] > > when they open the distribution list, it is empty. We are using Outlook > > 2003, but they are using Outlook XP. Is there a compatibility issue? Is the message in RTF format? It needs to be if you want this to work. SignatureRuss Valentine [MVP-Outlook] >I had the user insert the distribution list by going to (in the e-mail) > Insert -> Item. Then navigate to the distribution list, select it, and [quoted text clipped - 17 lines] >> > Outlook >> > 2003, but they are using Outlook XP. Is there a compatibility issue? That didn't work. Do you have any other ideas? > Is the message in RTF format? It needs to be if you want this to work. > >I had the user insert the distribution list by going to (in the e-mail) [quoted text clipped - 18 lines] > >> > Outlook > >> > 2003, but they are using Outlook XP. Is there a compatibility issue? No. It works for everyone else. You'd need to post detailed information for us to figure out what you're doing wrong. SignatureRuss Valentine [MVP-Outlook] > That didn't work. Do you have any other ideas? > [quoted text clipped - 23 lines] >> >> > 2003, but they are using Outlook XP. Is there a compatibility >> >> > issue? To insert the distribution list, in the e-mail message, I go to Insert -> Item. Then I navigate to the distribution list in my Contacts folder, and insert it as an attachment. I have done this procedure in both RTF and HTML format. When the users get it on their end, all that they see is an attached e-mail message (not a Contact item), and when they open the attachment, it opens as an empty e-mail message. I have had them send me a distribution list as well, but I get the same thing. I have tested this with internal users and a couple of external users (not at the site above), and they are able to open the distribution list just fine. > No. It works for everyone else. You'd need to post detailed information for > us to figure out what you're doing wrong. [quoted text clipped - 25 lines] > >> >> > 2003, but they are using Outlook XP. Is there a compatibility > >> >> > issue? I've never seen this fail. I wonder if some of these users might be marked to have their messages sent in plain text only? Worth checking into. SignatureRuss Valentine [MVP-Outlook] > To insert the distribution list, in the e-mail message, I go to Insert -> > Item. Then I navigate to the distribution list in my Contacts folder, and [quoted text clipped - 46 lines] >> >> >> > 2003, but they are using Outlook XP. Is there a compatibility >> >> >> > issue? |
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