contact list cannot be displayed

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Squid - 26 Sep 2005 17:41 GMT

My user is writing an email. When she click TO to bring up her contact list,
Outlook displays a message stating the address list could not be displayed.
When I go into Options, the file locations tab is greyed out. She is Outook
XP, on a XP Pro machine.

Any ideas?

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Vince Averello [MVP-Outlook] - 26 Sep 2005 19:13 GMT

If you right click on the Contacts folder and choose Properties, what shows
on the Outlook Address Book tab?

> My user is writing an email. When she click TO to bring up her contact
> list,
[quoted text clipped - 5 lines]
>
> Any ideas?

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Squid - 26 Sep 2005 21:44 GMT

Show this folder as an email Address Book is checked
Name of the address book: Contacts

> If you right click on the Contacts folder and choose Properties, what shows
> on the Outlook Address Book tab?
[quoted text clipped - 8 lines]
> >
> > Any ideas?

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Vince Averello [MVP-Outlook] - 26 Sep 2005 22:43 GMT

Hmm, maybe multiple Contact folders are selected to be shown. What shows
here: Tools menu > Email accounts > View/Change existing directories or
address books > Click Next > Highlight Outlook Address Book > Click Change

> Show this folder as an email Address Book is checked
> Name of the address book: Contacts

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Squid - 26 Sep 2005 23:33 GMT

yup, that is what it was. I backed up the visible contact list, then removed
one of duplicate contact books and crossed fingers. Closed and reopened
Outlook and it worked!

Thanks Vince

> Hmm, maybe multiple Contact folders are selected to be shown. What shows
> here: Tools menu > Email accounts > View/Change existing directories or
> address books > Click Next > Highlight Outlook Address Book > Click Change
>
> > Show this folder as an email Address Book is checked
> > Name of the address book: Contacts

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