Outlook address book

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glenngrossman - 26 Sep 2005 18:43 GMT

Using Outlook 2003 and Exchange 2003. Just setup new PC and everything seems
to be working except my contacts are not showing up. I right click on
contacts, left click properties, click on the Outlook Address Book tab but
the "Show this folder as an e-mail address book" is greyed out and I can not
get to it.

Thanks for any assistance.

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Vince Averello [MVP-Outlook] - 26 Sep 2005 19:14 GMT

Is the Outlook Address Book service shown here: Tools menu > Email accounts

> View/change existing directories/address books?

If not, add it.

> Using Outlook 2003 and Exchange 2003. Just setup new PC and everything
> seems
[quoted text clipped - 3 lines]
> not
> get to it.

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Brian Tillman - 26 Sep 2005 19:37 GMT

> Using Outlook 2003 and Exchange 2003. Just setup new PC and
> everything seems to be working except my contacts are not showing up.
> I right click on contacts, left click properties, click on the
> Outlook Address Book tab but the "Show this folder as an e-mail
> address book" is greyed out and I can not get to it.

You need to add the Outlook Address Book service to the mail profile. Click
Tools>E-mail Accounts>Add a new directory or address book>Next. Select
"Additonal Address Books", click Next, select Outlook Address Book, click
Next, then Finish. You may have to stop and restart Outlook. That checkbox
should be available when you're done.

Signature

Brian Tillman

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glenngrossman - 26 Sep 2005 20:41 GMT

That did it.

Thanks.

> > Using Outlook 2003 and Exchange 2003. Just setup new PC and
> > everything seems to be working except my contacts are not showing up.
[quoted text clipped - 7 lines]
> Next, then Finish. You may have to stop and restart Outlook. That checkbox
> should be available when you're done.

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David - 27 Sep 2005 00:31 GMT

I wish I could say the same. I have the same problem as Glenn and tried all
these suggestions but still cannot get my Outlook Address Book to synchronize
with the email program. Any other suggestions, please?

> That did it.
>
[quoted text clipped - 11 lines]
> > Next, then Finish. You may have to stop and restart Outlook. That checkbox
> > should be available when you're done.

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Brian Tillman - 27 Sep 2005 14:15 GMT

> I wish I could say the same. I have the same problem as Glenn and
> tried all these suggestions but still cannot get my Outlook Address
> Book to synchronize with the email program. Any other suggestions,
> please?

What version of Outlook? Have you tried removing and readding the OAB
service from your mail profile?

Signature

Brian Tillman

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